Meteor Warranty

Triton

I got a new Meteor phone last Wednesday. It stopped turning on today. Please tell me they're just going to give me a new phone tomorrow and not try to send it away for fixing.

Ruu_Old

You should be entitled to a replacement or refund if you only got it Wednesday unless Meteor do differently that the other operators (some have 28 days otherwise, you pay for repairs).

Urban Weigl

Usually if something fails you will get it replaced within the first 14 days, instead of having to send it off for repair/replacement. Sometimes it's even 30 days.

chrislad

If the fault can be verified in store during the first 28 days, you can swap it out for the same model. If the fault cannot be verified, the phone is sent for 24 hour test with Sigma (length of time they have the phone is 24 hours, not turnaround time). If Sigma find fault, you will get a brand new phone. Otherwise, the same phone will be returned to you. After 28 days, you are only entitled to a repair, covered by the manufacturers warranty (24 months for Nokia and Sony Ericsson, 12 months for rest. Warranty covers manufacturering faults and software updates, not customer damage)

You shouldn't have any issues.

Pythia

As long as the phone won't turn on when you show it to the sales assistant, you'll be fine.

Sam Vimes

Pythia wrote:

As long as the phone won't turn on when you show it to the sales assistant, you'll be fine.

so make sure to put a bit of paper on the battery connection so it definitely won't turn on. the amount of people who came into me and said:

"this doesn't work, look. oh, wait its working now"

Urban Weigl

So it's you who got me fired from the Meteor store!