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Trouble Ticket Systems

GoneShootin · 2006-10-09 08:40:44

We are moving offices soon and I'm going to take the chance to try to change the way our IT works. New beginnings and all that jazz. One thing I'm looking to do is better manage how we track and respond to emails - so I want to introduct a trouble ticket system of some kind. Ideally one that integrates with our pop3…

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09-10-2006 9:40am

#1

GoneShootin

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Join Date: July 2001

Posts: 7146

We are moving offices soon and I'm going to take the chance to try to change the way our IT works. New beginnings and all that jazz.

One thing I'm looking to do is better manage how we track and respond to emails - so I want to introduct a trouble ticket system of some kind. Ideally one that integrates with our pop3 account. We don't have that many people in-house to operating on just the local lan wouldn't really be of much benefit. One that creates your usual auto generate ticket ID in the subject body of the mail.

What have people used before and can recommend?

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#2 09-10-2006 10:46am
mneylon

Registered Users Posts: 7,739 ✭✭✭

Join Date: April 2001

Posts: 7231

Perldesk
Kayako

Both run off php or perl with mysql

Basically piping mails into a helpdesk system

Blog | Tweets

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#3 10-10-2006 2:13pm
seamus

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Posts: 67070

http://www.helpdeskpilot.com/

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#4 10-10-2006 4:30pm
daveirl

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This post has been deleted.

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#5 10-10-2006 4:31pm
Sposs

Registered Users Posts: 2,472 ✭✭✭

Join Date: June 2002

Posts: 2357

http://www.cerberusweb.com/

http://manageengine.adventnet.com/products/service-desk/

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