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Richard Dower

My upstream is 384, on 3MB package...Limerick, BT.

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AdrianC wrote:

I'm having the same problem - has anyone got it sorted?

Welcome to the club Adrian, no light at the end of my tunnel yet!:mad:

joe_chicken

Ok, finally, an answer... of kind

I rang tech support again (as a last ditch effort) and was told this was something effecting alot of people (duh! ) and that it was to do with an automatic updating process (as most people suspected).

But.... they said that the engineer has to manually change it in the exchange, so he estimated another 2-3 weeks


I got this answer on 1890260260, it took about 20 mins to get through...

Log your complaints!

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joe_chicken wrote:

But.... they said that the engineer has to manually change it in the exchange, so he estimated another 2-3 weeks.

Ye have to hand it to them, they really work fast! 8 weeks to resolve a simple problem is quite impressive for a former semi-state, monopoly!

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joe_chicken wrote:

I rang tech support again (as a last ditch effort) and was told this was something effecting alot of people (duh! ) and that it was to do with an automatic updating process (as most people suspected).

Now it occurs to me that if they have an automatic updating process and the settings were wrong for the first week in October when we all ended up in this mess, then surely all that they need to do is downgrade all effected customers to a 1 meg connection and then immediately upgrade us again to 2 meg and the problem should be resolved! Maybe that's too simple, or will cause a demarkation dispute or, or, or,..... please somebody in BB support just do it....

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Anyone have any joy yet?

Do-more wrote:

surely all that they need to do is downgrade all effected customers to a 1 meg connection and then immediately upgrade us again to 2 meg and the problem should be resolved!

BTW I ran this one by one of the guys in BB support and guess what! he said he couldn't do it, but if I got onto sales... life's too short to spend another 3 days listening to a recording of "your call is important to us, please continue to hold"

joe_chicken

This is finally sorted... only took 2 months

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Whooa!!! Hadn't checked my speeds since Thursday and now that I do, low and behold mine is sorted too.