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Eircom BB .....

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  • 20-10-2006 12:26pm
    #1
    hobie
    Closed Accounts Posts: 1,338 ✭✭✭


    About 6 months ago I moved over from Dial-up to BB (both Eircom) ....

    BB Home starter at 49.58 +vat per two months ... call it 60.00 euros or 30.00 euros per month .... free router inc .... 1MB .....

    I notice that Eircom now offer Home starter plus - 2MB - at 29.99 per month
    i.e twice the speed and same price as my 1MB service

    Can I simply ask Eircom to move me over to Home starter plus? :confused:


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    #2
    foxy06
    Registered Users Posts: 2,138 ✭✭✭foxy06


    yeah i rang them and switched and they do all landline calls and 2 mb BB VAT and line rental for 55.99. Saves me over 20euro a month.


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    #3
    lau1247
    Registered Users Posts: 2,162 ✭✭✭lau1247


    change the provider.. eircom is a rip off..
    In comparison to others

    West Dublin, ☀️ 7.83kWp ⚡5.66 kWp South West, ⚡2.18 kWp North East



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    #4
    hobie
    Closed Accounts Posts: 1,338 ✭✭✭hobie


    Well I gave them a call friday last and they say it will be upgraded and take 5 working days so here's hoping ...... :rolleyes:


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    #5
    hobie
    Closed Accounts Posts: 1,338 ✭✭✭hobie


    Well I gave them a call friday last and they say it will be upgraded and take 5 working days so here's hoping ......

    Is it a big deal for Eircom to switch someone over from 1MB to 2MB? .... :confused:

    Why would it take over 2 weeks I wonder? ....


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    #6
    hobie
    Closed Accounts Posts: 1,338 ✭✭✭hobie


    well it's 25 days now and no progress .... still stuck on the 1MB rate ..... I presume I don't have to do anything from my end? ...... resetting Netopia router etc ? .... :confused:

    Should I chase Eircom or would that do more harm than good :confused: (they did promise change over to 2MB within 5 working days)


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    #7
    2funki4wheelz
    Closed Accounts Posts: 203 ✭✭2funki4wheelz


    Do chase and do complain!
    You should have an order reference number or they should have record of you ordering.
    I recently had an issue with an slight overcharge during the changeover period when they dropped their BB prices 2nd Oct - only a few euros, but a proper emailed complaint got me 1 mths free BB as an apology for the error.


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    #8
    hobie
    Closed Accounts Posts: 1,338 ✭✭✭hobie


    Do chase and do complain!

    Well I did that last week ....

    a nice lady promised me she would expedite .... :)

    It's 5 weeks now ..... still no joy :(

    Patience is a virtue, I was always told .... :p


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    #9
    Ozeire
    Registered Users Posts: 575 ✭✭✭Ozeire


    You think thats bad. I've been just told i'll be 25 days before they can give me BB and i can see the main Eircom Exchange here in Sligo from my window .

    EIRCOM SUCK

    But what can you do. Go with someone else and eircom will drag their heels . We getting ripped off left n right here and none of us can do a dam thing .

    Regrads

    AL


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    #10
    hobie
    Closed Accounts Posts: 1,338 ✭✭✭hobie


    well the 2MB arrived today thank $$$ ........

    seems I had to wiat till a new billing period started (1st december)

    so I guess all's well that ends well ..... :rolleyes:


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    #11
    Yakuza
    Registered Users Posts: 5,141 ✭✭✭Yakuza


    2funki4wheelz wrote:
    Do chase and do complain!
    You should have an order reference number or they should have record of you ordering.
    I recently had an issue with an slight overcharge during the changeover period when they dropped their BB prices 2nd Oct - only a few euros, but a proper emailed complaint got me 1 mths free BB as an apology for the error.

    Hi - sorry for the derail, but I'm in the same boat - I was billled on 29/9 for €90+VAT for home BB professional in advance, and the rates changed on 2/10 to €90+VAT, even though the rate changes themselves were announced in September.

    To whom did you send your email? I know it's only €10 +VAT but it's better off in my pocket than Eircom's, and if an email will sort it out why not? :)

    To be fair to Eircom, my latest bill is almost €20 lower due to the new BB pricing and I moved onto the "Vulnerable User / Low Usage Scheme" as my calls are usually around €3 per bill (two-monthly). That said, I did overpay for October and November and I'd like to see if I can get that money back :)


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