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DNS Email Issue

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  • 25-10-2006 10:33am
    #1
    comer_97
    Closed Accounts Posts: 522 ✭✭✭


    Hi All,

    In work our domain (including mx records) were controlled by eircom. We've always had are own email server in house.

    A few months ago we moved from eircom to another provider, but for some reason we don't get mails from anyone with an eircom account.

    Does anyone know a reason for that?

    Is there a security setting in exhange that is blocking these emails?


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    #2
    steve-hosting36
    Closed Accounts Posts: 2,161 ✭✭✭steve-hosting36


    It's an extremely common issue with Eircom. Basically, their DNS servers still contain data about your domain (zone files) and are still claiming to be authoritative for the domain. Any Eircom users will use Eircom's DNS servers by default and the email gets routed still to your (now) non-existent mail server at the old eircom IP address.

    You need to get on to Eircom support and ask them to remove all Zone files from the DNS servers for your domain, only that will fix the problem/

    HTH, Stephen


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    #3
    comer_97
    Closed Accounts Posts: 522 ✭✭✭comer_97


    thanks for that, should be able to get it sorted now! I'll let you know if that sorts out the problem.


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