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Bloody eircom :(

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  • 31-10-2006 11:24pm
    #1
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭


    For close on 2 -3 months now my ingame pings are total ****e.
    One minute they are fine the next im 200 plus to uk servers.
    Support are just a bunch of ****ing muppets spinning the usual ****e ,we will look into it.
    FFS im well and truely pissed off,are BT any better folks?
    Im definitely looking to change at this stage.
    Im on 3mb down 384 k up package.
    Anyone else having similar experiences?
    Ive read the slow download speeds thread but i only download game patches etc so i cant comment,im looking for gamers experiences here.
    Are BT any better these days guys?

    Pinging www.boards.ie
    Received reply
    Received reply
    Received reply
    Received reply
    Success rate is 100 percent (4/4)
    round-trip min/avg/max = 140/175/200 msec


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    #2
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    Dcully wrote:
    Are BT any better these days guys?
    This is my result on BT.
    Pinging www.boards.ie
    Received reply
    Received reply
    Received reply
    Received reply
    Success rate is 100 percent (4/4)
    round-trip min/avg/max = 10/10/10 msec


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    #3
    zoro
    Registered Users Posts: 2,243 ✭✭✭zoro


    Try this: ring them every single day, on the hour, every hour, until you hear back from them.
    There's no other way to get through to those bloody monkeys on the phone. :/


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    #4
    Liam Byrne
    Closed Accounts Posts: 18,163 ✭✭✭✭Liam Byrne


    Try ringing them and telling them that the service is so bad that you're switching to Smart Broadband! That'll get their attention!

    [NOTANADVERT]Whether you do switch or not afterwards is a separate decision....[/NOTANADVERT]


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    #5
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    Try ringing them and telling them that the service is so bad that you're switching to Smart Broadband! That'll get their attention!

    Ive tried that already on an almost daily basis.

    Must be a conicidence but its fine today.

    Pinging www.boards.ie
    Received reply
    Received reply
    Received reply
    Received reply
    Success rate is 100 percent (4/4)
    round-trip min/avg/max = 20/20/20 msec


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    #6
    Drapper
    Registered Users Posts: 3,812 ✭✭✭Drapper


    whats your modem strenghts like cully?


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    #7
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    What you mean m8?
    Is this any good to you?

    Line Attenuation 20/11 dB


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    #8
    Thrill
    Registered Users Posts: 5,485 ✭✭✭Thrill


    re: your line attenuation

    the 20 is great the lower this number the better
    but the 11 (SNR) is borderline (important for gaming).

    This page should explain the numbers

    http://www.kitz.co.uk/adsl/linestats.htm


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    #9
    Prisoner6409
    Registered Users Posts: 666 ✭✭✭Prisoner6409


    zoro wrote:
    Try this: ring them every single day, on the hour, every hour, until you hear back from them.
    There's no other way to get through to those bloody monkeys on the phone. :/

    Thats all very well except the BB support is a premium rate phone number and you'll end up giving Eircom a small fortune all for nought. The customer support stinks, they never get back to you or give any explaination as to why you speeds/pings have gone down. If only there was a decent alternative. IMO I do not think BT are an alternative as they use the same lines that Eircom do and what is worse Eircom own the lines/exchanges so if there is a problem and you go to BT all you are doing is adding a middle man(BT).


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    #10
    Liam Byrne
    Closed Accounts Posts: 18,163 ✭✭✭✭Liam Byrne


    In that case, Smart is probably the best option; they don't use eircom's lines and it's a freephone support number.

    Downside is that you have to change phone number :(


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    #11
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    thrill wrote:
    re: your line attenuation

    the 20 is great the lower this number the better
    but the 11 (SNR) is borderline     (important for gaming).

    This page should explain the numbers

    http://www.kitz.co.uk/adsl/linestats.htm
    The '11' figure is his upstream attenuation, not his SNR.
    Going by those stats (20/11), which are excellent, I'd be surprised if his SNR was below 35dB. He must be within a stones throw of the exchange.


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    #12
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    Yeah i posted my stats here months ago and everyone said they were excellent too.
    Yeah im less than quarter of a mile from exchange maybe closer.


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    #13
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    Ah FFS i give up,ingame pings to Irish and UK server are now 300ms.
    Is this got to do with peak times or what guys?
    So pissed off its untrue,ive been paying 55 euros per month for a decent service the last 2 years now,these past 2 months are a joke.
    Eircom and BT are the only options in my town,isnt BT just a resold eircom package?
    I see i can avail of digiweb broadband,these any good?


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    #14
    rogue-entity
    Registered Users Posts: 1,647 ✭✭✭rogue-entity


    I would suggest ditching eircon. Although BT use eircoms lines, and eircoms equipment in the exchange, they connect customers to their own network, which seems to be much faster then eircoms.

    ping www.boards.ie
    min/avg/max - 24/25/26

    Downstream:
    Margin: 40db
    Attenuation: 18db

    Upstream:
    Margin: 19db
    Attenuation: 12db


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    #15
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    Will eircom impose any penalty on me for this change if i go ahead with it?
    Will i have downtime while i change over?


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    #16
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    Dcully wrote:
    Will eircom impose any penalty on me for this change if i go ahead with it?
    If you're outside your minimum contract term there will be no penalty
    Dcully wrote:
    Will i have downtime while i change over?
    Not if it's done correctly. Ring BT sales and they will send you out the transfer paperwork (DTAF). Do not cancel Eircom until you are live with BT.


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    #17
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    Didnt relaise i could be live with both?
    I thought BT would insist i cancelled with eircom first?


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    #18
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    It's all the same broadband so you won't really be live with both. It's only an administrative change so there is nothing 'physical' to be done at the exchange or anything. If you cancel Eircom first they will remove BB from the line immediatly. Then you'll have to get a cancellation number from Eircom and give it to BT with your order. You'll be without BB for at least 10 working days while BT get Eircom to re-setup BB on your line.

    The transfer is simpler and seamless. When you go live with BT and log on for the first time it effectively cancels Eircom BB. But if you don't contact Eircom and cancel then they will continue to bill you eventhough you're no longer with them.


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