"@" instead of "Vodafone"

ciarsd · 23-11-2006 4:23pm #1

I just received a picture message on my phone and now my operator logo (which used to say Vodafone-IE) has an '@' sign in it's place!

Any ideas on how to get the Vodafone-IE logo back?

and also, how/why it went like that in the first place?

Thanks

FutureGuy · 23-11-2006 7:13pm

Around lunchtime today, I noticed that a "@ symbol had replaced Vodafone" as my network provider. I checked the settings and manually changed the network to Vodafone 3G but the "@" remained. I wiped the sim card, and that didn't work either. Customer care offered no more ideas as to how this could be changed back.

I'm just wondering if I may be switched over to some crazy 500 euro per minute provider or something

Has anyone ever had a problem with this?

ciarsd · 23-11-2006 8:09pm

ciarsd wrote:

I just received a picture message on my phone and now my operator logo (which used to say Vodafone-IE) has an '@' sign in it's place!

Any ideas on how to get the Vodafone-IE logo back? and also, how/why it went like that in the first place?

Thanks

FW reflash is whats needed - it just fell over on receiving the message (could've been a coincidence and lucky timing that both happened at the same time)

24-11-2006 2:26am

Yeah it's happened here too, showing up on my brother's 6630 as @ and my mam's 6230 as nothing i.e. blank. Seems to be some screw-up with the GPRS network since that's how Vodafone transmit the VFI and Vodafone-Ireland tags.

ciarsd · 24-11-2006 9:13am

Quick update:

Thanks for the link breadboard by the way, seen as VF where about as much use as an inflatable dartboard - I left their store with my phone, not wanting the hassle of sending it away for repair and loosing the phone content in the process only for it to be returned still with errors (past experiences!).

So late last night, I backed the phone contents/contacts up using the PC Suite. I then carried out a simple restore on the phone using the onboard option by going to Settings --> Restore factory settings

Funnily enough, the phone is now as intended once again, I've not lost my content/contacts and its actually responding significantly faster.

My @ sign has now become 'vodafone IE' - slightly different to the VF logo of yesterday but once the phone is not liable to keel over, that doesnt bother me

ziggy · 25-11-2006 9:12am

This post has been deleted.

FutureGuy · 25-11-2006 9:23am

Update:

I rang Vodafone an they said not to worry about it, it won't affect anything to do with your calls, bills or signal.

I was worried I was on some other network getting charged a bundle!

chrislad · 25-11-2006 1:30pm

You can't just be switched to another network like that anyways.

ziggy · 25-11-2006 2:01pm

This post has been deleted.

ciarsd · 25-11-2006 3:01pm

ziggy67 wrote:

Vodafone say it is a problem with their system & they are working on the problem. It won't make any difference to the service.

It's this very 'mixed up customer service' that frustrates me :rolleyes:

When it happened to me, I was worried that my phone was about to die and I would lose contacts etc (only 4 weeks ago having pleaded for a new SIM upgrade, I was refused - 3 days later my SIM packed up and muggins here lost everything).
Anyway, I called customer support to be told that it was because I was moving between masts for signal (hence the logo change

).

Not happy with the answer I called back about 15 minutes later to speak with someone else who in turn put me onto a technician. He said best bring the phone into a store. So off I went that evening to the shop, to be told that they can do nothing other than send the phone for repair (FW reflash!).

I wasn't happy with that as I really didnt think that was the issue personally. I ended up doing the above (my previous post) and all is fine once again.

chrislad · 25-11-2006 6:17pm

I really hate it when CC tells people to bring phones into the shop. The shop is there to sell phones. They are not technical support. No phone shop that I know of can do FW upgrades (referring to operator shops like O2, Meteor etc).

digweed · 25-11-2006 10:20pm

this happened me to day when i downloaded isp settings, isn't the a in vodafone '@' ???

D.

26-11-2006 7:52pm

ciarsd wrote:

So late last night, I backed the phone contents/contacts up using the PC Suite. I then carried out a simple restore on the phone using the onboard option by going to Settings --> Restore factory settings

Funnily enough, the phone is now as intended once again, I've not lost my content/contacts and its actually responding significantly faster.

My @ sign has now become 'vodafone IE' - slightly different to the VF logo of yesterday but once the phone is not liable to keel over, that doesnt bother me

This will always fix the problem but next time the GPRS network is accessed it will change back again.

vector · 27-11-2006 12:59am

Years ago when I used to order custom operator logos from dialaring.com (an irish company?) I coulld later ask for a "reset logo" that I could save and it would reset whatever rubbish I'd bought. Alas that link is gone any ideas? I got a white logo but I need a transparent one, why doesn't vodafone have a "send me a reset logo" option in MyVodafone?

27-11-2006 1:11am

Nokias which don't have a menu entry to disable the logo have a code which can be used to reset the logo. It's *#67705646# (*#opr0logo#).

If you want a blank logo, go to www.jhonny.org/wap on your phone. Enter 0 into the box and choose OK. This will download a blank logo to your phone. Only the normal GPRS charge applies.

ciarsd · 27-11-2006 9:52am

Karsini wrote:

This will always fix the problem but next time the GPRS network is accessed it will change back again.

I've used the phone several times since, over GPRS, and it has remained the same so far "vodafone IE"

27-11-2006 3:19pm

ciarsd wrote:

I've used the phone several times since, over GPRS, and it has remained the same so far "vodafone IE"

That's good. Usually it changes to VFI or Vodafone-Ireland but maybe they've stopped transmitting the name due to this mess up. If that is the case then everyone may need to default their phones to remove it.