Magnet broadband

WardyCfc

They only offered us unthrottled 12mb line. Considering we where sold the 70mb this was not good enough. All charges where reversed and UPC is doing nicely, except for their router, its a pile of crap. The wireless literally cant go through walls you have to be in the same room

Gumbi

In getting kind of sick of such an inconsistent service. Varies between 3 and 6 mb, paying for 24. Definitely not paying the 50 quid to sever ties.

Xenji

Gumbi wrote: »

In getting kind of sick of such an inconsistent service. Varies between 3 and 6 mb, paying for 24. Definitely not paying the 50 quid to sever ties.

Look at what I posted a few posts up, I left them and after I said all that to a manager they waved the one month notice fee.

TheDoc

Gumbi wrote: »

In getting kind of sick of such an inconsistent service. Varies between 3 and 6 mb, paying for 24. Definitely not paying the 50 quid to sever ties.

They seem to frequently have issues with profile reverting downwards.

My line is capping at 6.5mb instantly on a speedtest.Have to make a call to them today to them to boost the profile back up, no idea why it keeps slipping down.

TheDoc

As a matter of exmaple

My line has been capping at 6.5mbps the last week or so. Probably a profile issue again.I just called to ask them to check if they can maybe do some troubleshooting without me being at the Pc.

Outlined the issue, guy started investigations. Quickly identified that he can see the same. As a test set my line to the 15mbps profile and its holding steady. Tried some higher profiles incrementally and they started to get jittery.

So agreed to leave it at the 15mbps profile for the time being as its stable. And he has escalated to Tier 2 support who will contact me shortly after they start to investigate on their end.



Am I just lucky that I get good service, or are people contacting Magnet with a bad assumption before the call, and carrying that over? He was very informative and explained that when lines start to act up, they default shoot down profiles to around the 6-7mbps mark, and this gives a steady line, to which I agree. He also outlined that when this happens investigations begin, they don't wait for you to call up, they are already investigating, whch I'm happy enough to accept.



I get the feeling that people get onto Magnet support assuming the worst, and when they arnt handed a miracle call it bad support. Yeah I've had to call magnet a good bit about my internet, and to be fair they ahve been very helpful in every instance. At the end of the day, I'm the one living in an area without Fibre, so I appreciate that the ISP is only able to provide a protocol of internet that isn't exactly reliable.

Xenji

TheDoc wrote: »

As a matter of exmaple

My line has been capping at 6.5mbps the last week or so. Probably a profile issue again.I just called to ask them to check if they can maybe do some troubleshooting without me being at the Pc.

Outlined the issue, guy started investigations. Quickly identified that he can see the same. As a test set my line to the 15mbps profile and its holding steady. Tried some higher profiles incrementally and they started to get jittery.

So agreed to leave it at the 15mbps profile for the time being as its stable. And he has escalated to Tier 2 support who will contact me shortly after they start to investigate on their end.



Am I just lucky that I get good service, or are people contacting Magnet with a bad assumption before the call, and carrying that over? He was very informative and explained that when lines start to act up, they default shoot down profiles to around the 6-7mbps mark, and this gives a steady line, to which I agree. He also outlined that when this happens investigations begin, they don't wait for you to call up, they are already investigating, whch I'm happy enough to accept.



I get the feeling that people get onto Magnet support assuming the worst, and when they arnt handed a miracle call it bad support. Yeah I've had to call magnet a good bit about my internet, and to be fair they ahve been very helpful in every instance. At the end of the day, I'm the one living in an area without Fibre, so I appreciate that the ISP is only able to provide a protocol of internet that isn't exactly reliable.

Went through all the same stuff, they are only good about it as so many people have the same issue and they are used to dealing with it, I had a 15MB profile put on, speeds went up to around 9mb, then after a hour dropped to 2MB. Called again and went to tier two, after 3 days they called me saying it was fixed, for everything to go down to 2MB again.

They tried a 20MB profile and the exact same thing happened. Was told the third time that he would get another engineer to have a look as they all had different levels of training, and that was the straw that broke the camels back, well that and the throttling, called them about 10 times in just two weeks, they all said different things and none of them seemed to have a clue why the profile was not sticking and then got blatently lied to saying that I would only ever be able to get 6MB, when I was it going nearly over 10MB and that another big provider were just cowboys.

cadaliac

Xenji wrote: »

Went through all the same stuff, they are only good about it as so many people have the same issue and they are used to dealing with it, I had a 15MB profile put on, speeds went up to around 9mb, then after a hour dropped to 2MB. Called again and went to tier two, after 3 days they called me saying it was fixed, for everything to go down to 2MB again.

They tried a 20MB profile and the exact same thing happened. Was told the third time that he would get another engineer to have a look as they all had different levels of training, and that was the straw that broke the camels back, well that and the throttling, called them about 10 times in just two weeks, they all said different things and none of them seemed to have a clue why the profile was not sticking and then got blatently lied to saying that I would only ever be able to get 6MB, when I was it going nearly over 10MB and that another big provider were just cowboys.

I had the same experience with "another" provider - prety much the same stuff. Slipping profiles and constant calls to tech support.
I had started off with a 12mb line and getting a constant enough 8 to 10mb. This gradualy faded away until it got so bad I wasn't getting 2 mb.
Hence, calls daily to tech support. Same ol, same ol sh1t " jeez, I don't know why that it, lets change your profile"....
I got the fibre connection and all is well now, but this type of service is not limited to Magnet. It's the same everywhere around the country, meaning that this is not just Magnet or their policies. Vodafone are every bit as bad I can guarentee you.

Inmyownworld

Any one have any issues with getting internet access when they first set up? Our phone line was sorted this morning after having the modem 2 weeks but still have not been able to access the Internet. Can pick up the wireless signal but it is not connected to the internet.
Have the technicolour TG703 modem. The wireless symbol on it is lit up, as is the "b" symbol but nothing above the "@" symbol yet.
Any ideas?

King Krib

Inmyownworld wrote: »

Any one have any issues with getting internet access when they first set up? Our phone line was sorted this morning after having the modem 2 weeks but still have not been able to access the Internet. Can pick up the wireless signal but it is not connected to the internet.
Have the technicolour TG703 modem. The wireless symbol on it is lit up, as is the "b" symbol but nothing above the "@" symbol yet.
Any ideas?

If your connection is definitely active run through your cables individually starting at the phone socket. You might find one of them isn't clicked in all the way.

keithb93

Inmyownworld wrote: »

Any one have any issues with getting internet access when they first set up? Our phone line was sorted this morning after having the modem 2 weeks but still have not been able to access the Internet. Can pick up the wireless signal but it is not connected to the internet.
Have the technicolour TG703 modem. The wireless symbol on it is lit up, as is the "b" symbol but nothing above the "@" symbol yet.
Any ideas?

I'm having the same problem, the b keeps on flashing and the @ hasn't lit up yet. It's been two days since the engineer came and still no Internet. :mad:

Oxmz

keithb93 wrote:

I'm having the same problem, the b keeps on flashing and the @ hasn't lit up yet. It's been two days since the engineer came and still no Internet.

Same problem here, ordered Magnet BB 2 weeks ago, had a technician from Eircom working on the line ( but not inside the flat ) on the 9th this month, and still nothing, only this flashing b light.

Tried to call Magnet 3 times to have more informations, and was just told that my request was escalated to another department, but I do not have information, any delay for the line to be correctly setup, nothing.

mad_fluffy

Hello im thinking about changing my broadband supplier Eircom to Magnet, does anyone have any advice on this. as im very unsure about moving.

Vico1612

mad_fluffy wrote: »

Hello im thinking about changing my broadband supplier Eircom to Magnet, does anyone have any advice on this. as im very unsure about moving.

if you're thinking about their fat pipe product, be aware of their throttling policy ...
check http://www.boards.ie/vbulletin/showthread.php?p=86879749#post86879749

phill106

Anyone getting close to the advertised 70mb? I am only about 50 feet from the green cabinet, but getting about 48mb down and 17mb up. Sounds good, but if 70mb is there, I thought I would get it.

IV1916

Anybody know how to open ports using Magnet? Can't seem to get it working. I've got Technicolor TG589vn v3. How to get login name and password? Do I have to ring them?

phill106

Down for anyone else? Fatpipe 70 and I reset the modem as per the tech supports instruction. Since then no phone or broadband.

eagle has landed

i was always on upc broadband and its fantastic but switched to magnet worse thing i did magnet 70mb fatpipe is shocking always loses connection and im in the same room as the router i find it so slow its actually criminal iv had it for 3 months , il be switching back to upc next month i would advise people dont use magnet unless you have no other choice

CptSternn

I just got Magnet last week and they are brilliant. The Eircom guy came out and did the phone line then they posted me the modem and I too thought it should be working but it wasn't. I rang them and they said it could take another week before the broadband was active on the line but it came on in about four days. Once the B stops flashing on the modem it will be working and all good sure.

phill106

I have the fatpipe 70 but was having wifi issues, any ideas of alternative modems?

TheDoc

I'm on the 24mbps ADSL package, since Friday night my line operating 1mbps top according to speedtests.

Rang up yesterday and was told no one can help until Tuesday. Absolutely shocking. Long weekend, and I can touch an online video game or watch anything on netflix,

I'm five weeks waiting on a tier 2 in magnet to come back with some analysis or cause as to why my internet is in bits. Absolutely sick of this tbh

Xenji

TheDoc wrote: »

I'm on the 24mbps ADSL package, since Friday night my line operating 1mbps top according to speedtests.

Rang up yesterday and was told no one can help until Tuesday. Absolutely shocking. Long weekend, and I can touch an online video game or watch anything on netflix,

I'm five weeks waiting on a tier 2 in magnet to come back with some analysis or cause as to why my internet is in bits. Absolutely sick of this tbh

Your as well off leaving, I had the same thing happen to me and had 3 different engineers try and fix it but to no avail, their tech support is woeful and is actually outsourced to a company in Cork.

TheDoc

Another call this morning and they finally tell me there is a general issue in the area technicians are working on hoping to resolve ASAP.

Atleast I finally got some answers
Still not happy, long weekend, time for gaming and watching Tv shows online, and I can't do ANYTHING

Xenji

TheDoc wrote: »

Another call this morning and they finally tell me there is a general issue in the area technicians are working on hoping to resolve ASAP.

Atleast I finally got some answers
Still not happy, long weekend, time for gaming and watching Tv shows online, and I can't do ANYTHING

They rent the lines off of Eircom, so it would also be affecting Vodafone and Eircom customers, you should ask some friends how they are finding theirs in the same area, they love to bull**** people.

TheDoc

Xenji wrote: »

They rent the lines off of Eircom, so it would also be affecting Vodafone and Eircom customers, you should ask some friends how they are finding theirs in the same area, they love to bull**** people.

Don't know anyone really in the area, all my mates live in another town

It's just annoying as ****.

I stream all content and TVshows, movies etc. over the web ( I don't have TV services) and am mad for games.

I lvoe when Bank holiday weekends come around as it means I can catch up on everything, I even booked Tuesday off for a 4 day weekend.

Saturday has come and gone with me unable to do anything.
Sunday looking the same....genuinelly sitting here on 3G on my phone checking the web, and reading a book.

**** this

Xenji

TheDoc wrote: »

Don't know anyone really in the area, all my mates live in another town

It's just annoying as ****.

I stream all content and TVshows, movies etc. over the web ( I don't have TV services) and am mad for games.

I lvoe when Bank holiday weekends come around as it means I can catch up on everything, I even booked Tuesday off for a 4 day weekend.

Saturday has come and gone with me unable to do anything.
Sunday looking the same....genuinelly sitting here on 3G on my phone checking the web, and reading a book.

**** this

If you're not using Netflix you know they throttle you down to 1mb between 4pm-1am if you download or stream over 4 gigs in that time.

TheDoc

Xenji wrote: »

If you're not using Netflix you know they throttle you down to 1mb between 4pm-1am if you download or stream over 4 gigs in that time.

I don't use netflix, but this problem has been going on since Friday, and has been happening in the mornings aswell as after hours.

I discussed with Magnet a while back in regards to throttling and they assured me it was only on the new fatpipe packages streaming came into affect, that my line was excluded from any caps.


If there was actual throttling on the line, I'd be gonzo. They'd also have to disclose it to me as to why my line was acting piss poor. I'm happy enough to know its a network issue in the area, although not so happy I'm now into the second day of my 4 day break, now ****ing still internet-less

Spiritine

Magnet are useless, no calls back, took a month to install, and now they say this is acceptable as they only say up to 24mb,

Alzone

Is there anyone who was able to set the TG589vn v3 in Bridge mode? The Magnet modem is terrible: low granularity, no Gig Ethernet ports...

When trying to call the support I have been told that it is not supported! But I was given my PPOE logons. When trying to set up the TG589vn in Bridge mode then connect to a proper router I just changed the following settings: PPOE connection (+ logons). It seems that I can't obtain a WAN IP address. The MTU is 1492.
Primary DNS: 85.91.1.130
Secondary DNS: 85.91.1.128

The PPOE logins given were: 88XXXX@magnet.ie but when resetting the modem it says magnet@magnetbusiness.ie

Is there something I am missing? I don't want to be locked with the TG589vn modem

Thanks.

foxaxel

Hi people,

I am thinking to leave Smartelecom (24Mb/1Mb) and go to Magnet (24Mb/?Mb) I have been reading for a while and I still have some unanswered questions. Perhaps some of you can help me :-) I have until the 25th, they will call me back to switch. I hope this can help other people too.

1.- What is the technology used by Magnet? HFC, FTTH, FTTC...?

http://en.wikipedia.org/wiki/Hybrid_fibre-coaxial
http://en.wikipedia.org/wiki/Fiber_to_the_x

Keys to know about the technology used are:
- Socket in the modem, is it a RJ11, RJ45, Coaxial, Optical?
- The cable from the wall is like any other phone cable? Is it like a TV cable? is it like a computer network cable?

I have read about the routers and it seems VDSL, so probably FTTC (Fibre to the cabinet) This is not bad nor good if the ping and speeds are good. I know that UPC uses HFC but I do not know if this is better or worst.

http://en.wikipedia.org/wiki/Very-high-bit-rate_digital_subscriber_line_2

2.- What does the technician install in the wall? does he has to install new cable from the street? As far as I know VDSL uses the same copper wire, what does he install?

3.- What are the speeds? I know it is 70/20 but I am going for 24. 24/10? 24/5?

4.- What happens with the throttling? Is the 4GB (with capital B?) for every day or for the whole period? (which would be insane)
As far as I read it seems that you can argue with them and they have to release the restriction. I think I can live the limit by setting the downloads during the off-peak hours but I would like to know. (But I also agree, They are liars and cheats)

5.- What is the cost of the installation? this is perhaps the only thing that could make me stop changing.

If somebody wonder by I am changing: Smart does not has technical service (I think they have just one guy working on that), they left me twice without service and it cost me a lot of money and time to get it back (phone calls), Magnet could be bad in this but not worst. Also, I have reached the 250GB cap once and I need to be careful (I want torrents and Netflix HD and do not worry about the cap, ok, off-peak). The latency is not the best and I think any other technology than ADSL2 would be better (here comes my first question) They said "no congestion ratio" and I cannot play at the afternoons with a ping over 120ms, sometimes over 200ms.

Thank you very much

foxaxel

OK, I have keep reading. Here are some answers I have found:

1.- As already told in this and other threads, Magnet (Vodafone, Digiweb,...) rents the eFiber infrastructure of Eircom. The technology is FTTC, Fibre To The Cabinet, this means, an optic fibre to a green cabinet in the street and VDSL2 from there to the Home.

FTTC based on VDSL is fine if you live not far from 1Km from the cabinet. I have one of the cabinets just across the street.

2.- The technician installs a wall plate with a splitter, a filter and 2 sockets, phone and modem. The cable is the same from home to the cabinet but the technician change the cabinet end from the old "standard digital" cabinet to the one with the fibre.

5.- For me it is 57€ according to the web. Installation + modem delivery as I remember.

Xenji

foxaxel wrote: »

OK, I have keep reading. Here are some answers I have found:

1.- As already told in this and other threads, Magnet (Vodafone, Digiweb,...) rents the eFiber infrastructure of Eircom. The technology is FTTC, Fibre To The Cabinet, this means, an optic fibre to a green cabinet in the street and VDSL2 from there to the Home.

FTTC based on VDSL is fine if you live not far from 1Km from the cabinet. I have one of the cabinets just across the street.

2.- The technician installs a wall plate with a splitter, a filter and 2 sockets, phone and modem. The cable is the same from home to the cabinet but the technician change the cabinet end from the old "standard digital" cabinet to the one with the fibre.

5.- For me it is 57€ according to the web. Installation + modem delivery as I remember.

I would look fully through this thread and other threads on Magnet here before going with them, very few people have good things to say about them.

This one also http://www.boards.ie/vbulletin/showthread.php?p=85752204

It is not unlimited either, they throttle you if you go over 4 gigs between 4 pm and 1 am.

foxaxel

Xenji wrote: »

I would look fully through this thread and other threads on Magnet here before going with them, very few people have good things to say about them.

This one also http://www.boards.ie/vbulletin/showthread.php?p=85752204

It is not unlimited either, they throttle you if you go over 4 gigs between 4 pm and 1 am.

Sure, there are complains about Magnet, what provider does not have them? also there is happy people, it is hard to say what is the best (and cheaper :-P) Vodafone seems truly unlimited but they have 12 months contract and huge once-off charges for installation, modem, connection...

I am aware of the 4GB, but I still do not know if those are for the day or the whole month. I can setup the downloads for off-peak (more than 100TB off peak) I would concern about the limit if it is for the whole month, what would be insane.

Xenji

foxaxel wrote: »

Sure, there are complains about Magnet, what provider does not have them? also there is happy people, it is hard to say what is the best (and cheaper :-P) Vodafone seems truly unlimited but they have 12 months contract and huge once-off charges for installation, modem, connection...

I am aware of the 4GB, but I still do not know if those are for the day or the whole month. I can setup the downloads for off-peak (more than 100TB off peak) I would concern about the limit if it is for the whole month, what would be insane.

It is daily, they throttle your speed down to 1 Mb/s between 4pm and 1 am if you go over 4 gigs in that time.

dazdrog

Xenji wrote: »

It is daily, they throttle your speed down to 1 Mb/s between 4pm and 1 am if you go over 4 gigs in that time.

incorrect, the 1mb has been done away with, its 10mb+ now, ive hit over 4gb today and im getting this, so it depends really



usual speed

foxaxel

WHY THE H*** are they so sibylline? You have to find in the deep of a forum to find what somebody found in the deep of their web about some kind of throttling that even though is not fully applied. WHY?

I am testing today with "heavy" usage and even counting Youtube (some 720p videos), other video webs and full of images webs and I cannot go further than 700MB. I think I can live with it.

The really heavy usage is done by my faithful Raspberry Pi during off-peak hours xDD

Thanks everybody for the help

Mason Storm

Magnet, go eat a fat one(pipe that is).

eagle has landed

disaster cant get upc in my apartment block , i hate magnet so much , anybody use eircom efibre 70mb broadnand at all or would it be the same as magnets fatpipe rubbish , i had eircom years ago and it was piss poor but wondering has it changed with that efibre broadband ,

foxaxel

eagle has landed wrote: »

disaster cant get upc in my apartment block , i hate magnet so much , anybody use eircom efibre 70mb broadnand at all or would it be the same as magnets fatpipe rubbish , i had eircom years ago and it was piss poor but wondering has it changed with that efibre broadband ,

What did you have years ago? just ADSL? It has changed with the eFibre infrastructure, perhaps it is not so good as the private UPC network but if you are reasonably close to a cabinet you could get a good speed. Where do you live, have you checked if you are close to a cabinet? (Map of the cabinets https://www.google.com/fusiontables/DataSource?docid=1M_lYcvMkt7xIqqSa43TdS1s25oRqtA2JgpxAkYM#map:id=4)

Why do you hate Magnet? ADSL speed, customer service?

DRice

anyone else getting really slow speeds with magnet in the stepaside area, getting a ping of 999 to 1028ms and the magnet speed test or speedtest.net tests wont even start! my android phone is saying "your wi fi connection is unstable" and my "link" light on the modem is flashing, i am guessing the speed is a good bit slower than dial up. rebooted the modem a few times

i tried calling customer services but they close @ 8

i was hoping to watch the ireland match online as i dont have setanta, thats not happening now

on the 24meg connection (not fatpipe) and the connection is usually stable at about 12 megs

DRice

EDIT

magnet speedtest ran in the end, to be honest it doesnt feel like i am getting 20K/s but i suppose i must be

Download Speed: 166 kbps (20.8 KB/sec transfer rate)
Upload Speed: 56 kbps (7 KB/sec transfer rate)

CptSternn

I have the Magnet Fat Pipe and haven't had any issues. I get constant speeds of 20-50 gigs, usually closer to 20 during peak hours but that still is brilliant sure. Previously I had the Eircom NGB package which only have me 7 megs so this being treble that even during peak times is pretty amazing, especially considering I'm paying about the same.

DRice

CptSternn wrote: »

I have the Magnet Fat Pipe and haven't had any issues. I get constant speeds of 20-50 gigs, usually closer to 20 during peak hours but that still is brilliant sure. Previously I had the Eircom NGB package which only have me 7 megs so this being treble that even during peak times is pretty amazing, especially considering I'm paying about the same.

Well thats great wish I was getting 20. Question for those who know networks if I got 12 megs solidly for 9 months and it drops to 20k tonight is it likely to be a quick fix issue?

dazdrog

DRice wrote: »

Well thats great wish I was getting 20. Question for those who know networks if I got 12 megs solidly for 9 months and it drops to 20k tonight is it likely to be a quick fix issue?

not likely a quick fix no, im guessing your on a adsl2+ package yeah? if you post up line stats some might be able to help you

DRice

dazdrog wrote: »

not likely a quick fix no, im guessing your on a adsl2+ package yeah? if you post up line stats some might be able to help you

Ah thanks, how do I check the line stats? I am on adsl2+

dazdrog

it could be http://192.168.1.1 but im not too sure

TheDoc

eagle has landed wrote: »

disaster cant get upc in my apartment block , i hate magnet so much , anybody use eircom efibre 70mb broadnand at all or would it be the same as magnets fatpipe rubbish , i had eircom years ago and it was piss poor but wondering has it changed with that efibre broadband ,

MAgnet resell Eircom services. So the performance and stability you get with Magnet wont improve with Eircom tbh.

I'm in an area that the only choice is Eircom or Magnet, and I swore I'd never give Eircom a penny of my money ever again. Magnet has been less then smooth sailing but I've been getting some help atleast, although consistent issues since April.

Absolute nightmare coming from high speed stable internet.

Fatpipe is basically Eircom Next gen, btoh are Fibre to the cabinet.

If you can get Magnet specific lines, then its the fastest in the country, faster then UPC

Xenji

TheDoc wrote: »

MAgnet resell Eircom services. So the performance and stability you get with Magnet wont improve with Eircom tbh.

I'm in an area that the only choice is Eircom or Magnet, and I swore I'd never give Eircom a penny of my money ever again. Magnet has been less then smooth sailing but I've been getting some help atleast, although consistent issues since April.

Absolute nightmare coming from high speed stable internet.

Fatpipe is basically Eircom Next gen, btoh are Fibre to the cabinet.

If you can get Magnet specific lines, then its the fastest in the country, faster then UPC

I do not believe that when it comes to Magnet, when I was with them I could only get about 6mb on a speedtest on a good day with a whole host of other issues such a terrible pings that went over 1800 and speeds that would go down to around 0.3mb. I then moved to Vodafone after some disgraceful behavior from their support team and now on the same line I get 19mb constantly without any issues, the modem is even the same. Magnet do some strange patching on the lines which renders them very unreliable and unusable quite a lot of times, well with the 24mb plan anyway

ZiabR

TheDoc wrote: »

I'm in an area that the only choice is Eircom or Magnet, and I swore I'd never give Eircom a penny of my money ever again.

That is completely untrue, ALL ISPs in the market ultimately use the Eircom network. I.E. Digiweb, Smart, Vodafone, BT, Magnet, Sky and of course Eircom.

The difference is who is using whos backhaul. Digiweb and Smart share backhaul as its the same company. Vodafone use backhaul provided by BT and Sky also use the BT backhaul.

All still run over Eircoms network.

You can get service from any of the above providers and are not forced to use Eircom/Magnet.

eagle has landed

i hate magnet because the speed is slow and it goes at to a crawl after 6 cant even load a 50 sec youtube clip iv 70mb fatpipe it loses connection an awful lot aswell ,

foxaxel

eagle has landed wrote: »

i hate magnet because the speed is slow and it goes at to a crawl after 6 cant even load a 50 sec youtube clip iv 70mb fatpipe it loses connection an awful lot aswell ,

How far are you from the cabinet? what speed do they promise to you?