Magnet broadband

finnteme

Magnet (Rory) wrote: »

To be honest this is probably a month and a half's service. If you PM me I can look in.

Hi, i will send you the email that i sent them 4 days ago. I just got an automated reply (today)
Thank you for your email to Magnet Residential Technical Support. Your case reference number is 00211820. We will be in contact with you within 72 hours. If your issue is urgent please contact a member of our Customer Services Team directly on 1890 80 90 00. Our offices are open from 9am to 9pm Monday to Friday and 10am to 4pm Saturday and Sunday.

Really fast...

Magnet: Rory

finnteme wrote: »

Hi, i will send you the email that i sent them 4 days ago. I just got an automated reply (today)
Thank you for your email to Magnet Residential Technical Support. Your case reference number is 00211820. We will be in contact with you within 72 hours. If your issue is urgent please contact a member of our Customer Services Team directly on 1890 80 90 00. Our offices are open from 9am to 9pm Monday to Friday and 10am to 4pm Saturday and Sunday.

Really fast...

Looking into this now.

arik11

I am considering joining Magnets Fibre to Home services.

Tried to get some of these questions answered by sales but am still confused.

1. What type of TV Set Top Box do I get?Model?What input out put connectors does it have?
2. Can I use my own Gigaset Voip system on The above service.
3. As a new customer is installation free?
4. As the house is wired for Magnet do I need to pay installation fee for a second set top box if I choose one?
5. Can I use my own Wifi Cable router with Magnet Fibre to Home.

Thank you

finnteme

Magnet (Rory) wrote: »

Looking into this now.

Still no word from customerservice or from Rory..

:mad:

uzala

I am almost ready to take the plunge with Magnet BB.
There is a Special Offer of Magnet Force 24 24Mb and no sharing.

Which modem do they give you? Is it a modem only, or modem/router? I read somewhere it's a Telsey. Anyone know which model exactly? Can you set up portforwarding on it?

Anyone know where the exchanges are located? I am in the Fairhill area of Cork City.

Magnet: Rory

finnteme wrote: »

Still no word from customerservice or from Rory..

:mad:

I PM'd you on this. As advised please PM me if you dont get a response by 3pm.

Magnet: Rory

arik11 wrote: »

I am considering joining Magnets Fibre to Home services.

Tried to get some of these questions answered by sales but am still confused.

1. What type of TV Set Top Box do I get?Model?What input out put connectors does it have? Motorola, HDMI and scart connections.
2. Can I use my own Gigaset Voip system on The above service. Im not sure of this one, may need to escalate.
3. As a new customer is installation free? Depends on the pack, for all triple play packs the answer is no.
4. As the house is wired for Magnet do I need to pay installation fee for a second set top box if I choose one? Not necessarily.
5. Can I use my own Wifi Cable router with Magnet Fibre to Home. Maybe, it depends on the router type.

Thank you

Can I call you to go into more depth?

Magnet: Rory

uzala wrote: »

I am almost ready to take the plunge with Magnet BB.
There is a Special Offer of Magnet Force 24 24Mb and no sharing.

Which modem do they give you? Is it a modem only, or modem/router? I read somewhere it's a Telsey. Anyone know which model exactly? Can you set up portforwarding on it?

Anyone know where the exchanges are located? I am in the Fairhill area of Cork City.

Its a telsey router in bridge mode. I can look into the model number if you like.

The exchange location depends on your line. If I can call you I can use the database to find out which one your on and where its located.

uzala

Yes, the model number would be useful. Can I set my own preferences and set up portforwarding? I found out about the exchange: it's Churchfield. About 0.5km from my house. Connection should be good.

uzala

Anyone using Magnet for P2P or gaming? Magnet won't let you set up port forwarding but they say that they don't block any ports. Anyone have experience with this?

finnteme

Magnet (Rory) wrote: »

I PM'd you on this. As advised please PM me if you dont get a response by 3pm.

Thanks, everything is now fixed, there was a billing error in my 2 prev. bills, and i got issued a credit note.

Magnet: Rory

finnteme wrote: »

Thanks, everything is now fixed, there was a billing error in my 2 prev. bills, and i got issued a credit note.

no probs.

arik11

Magnet (Rory) wrote: »

Can I call you to go into more depth?

Ok.Thanks.The issue of using my own Voip phone is most important for me.I have the gigaset C475IP , So I need a very definite answer about this.
Frankly, if Magnet is not blocking ports, there should not be an issue.I can use this with any Broadband provider world wide and Ireland, Would be strange if Magnet has issues with this.

Magnet: Rory

arik11 wrote: »

Ok.Thanks.The issue of using my own Voip phone is most important for me.I have the gigaset C475IP , So I need a very definite answer about this.
Frankly, if Magnet is not blocking ports, there should not be an issue.I can use this with any Broadband provider world wide and Ireland, Would be strange if Magnet has issues with this.

Will advise on this later. Witing for info from the voice team.

Magnet: Rory

It depends is the answer

Our customer service team will give you your SIP Username, Password and proxy details and you can configure your phone yourself.

However some gigasets e.g. those sold by other operators are setup to only work exclusivly and need to have their firmware wiped in order to work with other providers. If you bought it from a shop or internet then it should be fine

But we don't support the installation other than provising the SIP account details

arik11

Thanks Rory. i also got a call from a magnet Representative.All OK now.I will call later and order the services.thanks a Mil.

Magnet: Rory

arik11 wrote: »

Thanks Rory. i also got a call from a magnet Representative.All OK now.I will call later and order the services.thanks a Mil.

Good stuff. If you need more help just give one of us a shout.

mikebart

Hi, first sorry for my english, its not fluent...

I have a problem with wireless network, I cant set up my router (Asus WL-520GU) to get wireless connection.

Ive got Zyxel 660RU-T1 modem from Magnet and its connected to Asus by WAN cable. I set up wireless network in, but its only local access and I cant open any web page.
This Zyxel is working well only when is connected by phone line to phone socket.

Before I was a chorus customer and my router worked well with chorus modem.

Can someone help me? How to get access to web pages..?

Magnet: Rory

mikebart wrote: »

Hi, first sorry for my english, its not fluent...

I have a problem with wireless network, I cant set up my router (Asus WL-520GU) to get wireless connection.

Ive got Zyxel 660RU-T1 modem from Magnet and its connected to Asus by WAN cable. I set up wireless network in, but its only local access and I cant open any web page.
This Zyxel is working well only when is connected by phone line to phone socket.

Before I was a chorus customer and my router worked well with chorus modem.

Can someone help me? How to get access to web pages..?

Can you PM me your details and we can look in.

Kurosaki_

Hi Rory, We have been having horrible connection issues in the last 2~ weeks, the download speeds have been fine but we can't play any online games without getting huge lag and pings. Do you know if there is an issue with the exchange? My friend who lives in this area is also having bad Internet issues (he is with Magnet too) - we are located in Blackpool, Cork. I have tried contacting you guys via phone and e-mail but I feel like nothing is being done at all. Thanks.

Magnet: Rory

Kurosaki_ wrote: »

Hi Rory, We have been having horrible connection issues in the last 2~ weeks, the download speeds have been fine but we can't play any online games without getting huge lag and pings. Do you know if there is an issue with the exchange? My friend who lives in this area is also having bad Internet issues (he is with Magnet too) - we are located in Blackpool, Cork. I have tried contacting you guys via phone and e-mail but I feel like nothing is being done at all. Thanks.

Can you PM me on the matter?

Kurosaki_

Magnet: Rory wrote: »

Can you PM me on the matter?

Done

checkyabadself

A quick question for Rory when you get a chance.

Is, and if so, what speed is Magnet available in Glounthaune in Cork ? I dont have a landline, (obviously I have the physical wiring, I just dont have an eircom account) so I cant check using the online availability form.

I did use 3 neighbours numbers and it said the "swift package" was available on our street. I`m interested in subscribing due to Magnet not following Eircoms ridiculous "3 strikes policy" and being reasonable with the FUP, going by what`s being said in this thread. Feel free to PM me or answer here either.

Cheers mate,
Will.

Advertkriz

Hi Rory,im interested in getting broadband in the house,im already with eircom 3mb(absolute rubbish).If its ok i will send you my phone number in pm to see what sort of speeds i can get ect.. Cheers

hugh1097

Hey Rory,

What brand and model is the free WiFi router that comes with the 'Force 24' broadband package?

Cheers.

Zseek

Kurosaki_ wrote: »

Hi Rory, We have been having horrible connection issues in the last 2~ weeks, the download speeds have been fine but we can't play any online games without getting huge lag and pings. Do you know if there is an issue with the exchange? My friend who lives in this area is also having bad Internet issues (he is with Magnet too) - we are located in Blackpool, Cork. I have tried contacting you guys via phone and e-mail but I feel like nothing is being done at all. Thanks.

Just chiming in with similar issues, have had them most noticably in the last 7 days or so. I get dropped from Starcraft 2 games, otherwise very sluggish gameplay (lagspikes mainly). Even using the internet sometimes drops me with website time-outs for perfectly fine working websites 5 seconds later on retrying.

Download speeds have dropped to about 10% of what they used to be (between 200-400 kb/sec for the 8 mbit package, I've been on 20/40 kb/sec speeds mainly while downloading recently). Admittedly I'm sharing the line with 2 other people, but several of my co-workers living in the same area (we're quite the local crowd) have reported the same issues.

I do suspect an issue with the exchange as the above poster. The connection is in my housemate's name and I'd be happy to look these details up or PM them if further feedback is needed, otherwise an update from anyone involved would be grand .

CJhaughey

I have been having a lot of timeouts in the last couple of weeks.
It is very frustrating.
Magnet has been pretty good up to this point.

Magnet: Rory

checkyabadself wrote: »

A quick question for Rory when you get a chance.

Is, and if so, what speed is Magnet available in Glounthaune in Cork ? I dont have a landline, (obviously I have the physical wiring, I just dont have an eircom account) so I cant check using the online availability form.

I did use 3 neighbours numbers and it said the "swift package" was available on our street. I`m interested in subscribing due to Magnet not following Eircoms ridiculous "3 strikes policy" and being reasonable with the FUP, going by what`s being said in this thread. Feel free to PM me or answer here either.

Cheers mate,
Will.

I can check your availablilty but you do need a landline. Send me a PM and I can look into the coverage in your area.

Magnet: Rory

Advertkriz wrote: »

Hi Rory,im interested in getting broadband in the house,im already with eircom 3mb(absolute rubbish).If its ok i will send you my phone number in pm to see what sort of speeds i can get ect.. Cheers

Great stuff. PM away.

Magnet: Rory

hugh1097 wrote: »

Hey Rory,

What brand and model is the free WiFi router that comes with the 'Force 24' broadband package?

Cheers.

Its a Telsey wireless.

Magnet: Rory

Mediator wrote: »

1. They don't offer "always on" Internet. They offer "on whenever we could be bothered" Internet.
2. Broadband? Smoke signals has equal, if not higher, bandwidth.
3. I've had faster ping response from computers that are turned off.
4. Given their representatives cavalier relationship with the truth, I wager all of them have worked in marketing at one time or another.

I'd be more than happy to go into detail about my relationship with this fraudster of a "broadband" provider for those that hate their money sufficiently to consider this joke of a company.

This seems to have come out of left field and seems a lot more personal than is really acceptable.

If you are indeed still a customer you can PM me and I can look into your issues. It must be noted that your points on our service are not true, in saying this I am more than willing to help you should you need assistance.

Magnet: Rory

Zseek wrote: »

Just chiming in with similar issues, have had them most noticably in the last 7 days or so. I get dropped from Starcraft 2 games, otherwise very sluggish gameplay (lagspikes mainly). Even using the internet sometimes drops me with website time-outs for perfectly fine working websites 5 seconds later on retrying.

Download speeds have dropped to about 10% of what they used to be (between 200-400 kb/sec for the 8 mbit package, I've been on 20/40 kb/sec speeds mainly while downloading recently). Admittedly I'm sharing the line with 2 other people, but several of my co-workers living in the same area (we're quite the local crowd) have reported the same issues.

I do suspect an issue with the exchange as the above poster. The connection is in my housemate's name and I'd be happy to look these details up or PM them if further feedback is needed, otherwise an update from anyone involved would be grand .

Can you PM me on this.

Magnet: Rory

CJhaughey wrote: »

I have been having a lot of timeouts in the last couple of weeks.
It is very frustrating.
Magnet has been pretty good up to this point.

Can you PM me on this?

izt_is

Hi Rory, i could use your help here. Im a new customer who has just signed on with Magnet 24mbps plan. (Hope i made the right choice!!)

Here are my questions i need answering as soon as possible:

1) I would like to know if this would be sent to my house via fiber or ADSL2+ or cable?

2)Will I be able to use my own ADSL2+ Modem and Router or will i have to strictly stick with the WiFi router that you provided? I have a wireless N router and ADSL2+ modem that I really want to use!

Hope to hear from you as soon as possible Thanks!

jimmy9999

Hi Rory,
I have Magnet Entertainment Platinium with extra room viewing for nearly 1 year.

Can I upgrade it to Ultimate 25 for free and get the TV boxes changed? The Amino box in the second room is no use at all as it has a huge lag.

Thanks in advance,

jimmy

Magnet: Rory

jimmy9999 wrote: »

Hi Rory,
I have Magnet Entertainment Platinium with extra room viewing for nearly 1 year.

Can I upgrade it to Ultimate 25 for free and get the TV boxes changed? The Amino box in the second room is no use at all as it has a huge lag.

Thanks in advance,

jimmy

This all depends on the boxes you have currently. PM me if you like and I can call you.

Magnet: Rory

izt_is wrote: »

Hi Rory, i could use your help here. Im a new customer who has just signed on with Magnet 24mbps plan. (Hope i made the right choice!!)

Here are my questions i need answering as soon as possible:

1) I would like to know if this would be sent to my house via fiber or ADSL2+ or cable?

2)Will I be able to use my own ADSL2+ Modem and Router or will i have to strictly stick with the WiFi router that you provided? I have a wireless N router and ADSL2+ modem that I really want to use!

Hope to hear from you as soon as possible Thanks!

I think I have answered your q in another forum, give me a shout if you need more help.

http://www.boards.ie/vbulletin/showthread.php?t=2056015119&utm_source=notification&utm_medium=email&utm_campaign=digestthread

dregin

Our net has been down for the last 1.5 hours in Kilmainham.

Connecting to the router fine, but not getting any IPs. Is DHCP done remotely?????

Have magnet started providing different modem/routers other than the telsey one?
The only documentation I could find online for the thing was in Russian!

The one provided seems like a flakey piece of crap.

Magnet: Rory

dregin wrote: »

Our net has been down for the last 1.5 hours in Kilmainham.

Connecting to the router fine, but not getting any IPs. Is DHCP done remotely?????

Have magnet started providing different modem/routers other than the telsey one?
The only documentation I could find online for the thing was in Russian!

The one provided seems like a flakey piece of crap.

The telsey does usually work well for most customers but if you PM me I can look into the issue fo you.

dregin

Right. It's gone again.

Seriously, this is a joke.

We're paying close ~€55/month for a 24Mb line that rarely gets close to 8Mb.

Rip off.

Magnet: Rory

dregin wrote: »

Right. It's gone again.

Seriously, this is a joke.

We're paying close ~€55/month for a 24Mb line that rarely gets close to 8Mb.

Rip off.

Can I look into this for you? Can you PM me?

Magnet: Rory

dregin wrote: »

Right. It's gone again.

Seriously, this is a joke.

We're paying close ~€55/month for a 24Mb line that rarely gets close to 8Mb.

Rip off.

To be honest this sounds like a problem with your tuning profile. If you PM me I can help you.

Sierra Oscar

How long is the "Magnet Force 24" special offer set to continue? On the website it states that it should have expired on the "31st of August" but it is past that now . . .

Is the offer being extended?

Magnet: Rory

Sierra Oscar wrote: »

How long is the "Magnet Force 24" special offer set to continue? On the website it states that it should have expired on the "31st of August" but it is past that now . . .

Is the offer being extended?

It will continue till the end of September at least. It also remains at 54.99 for the duration of your time with Magnet.

Huffalump

Does anyone have any idea of the specs of the Telsey router that Magnet provide?

I'd like to get the apple TV thingummy but it says that you need a wireless network that runs 802.11g or 802.11n.

I phoned Magnet support and they hadn't a clue. All I know is that the router they provided me with is black, has two aerials and looks as though it was made somewhere in Eastern Europe (so I'm not terribly hopeful)

Magnet: Rory

Huffalump wrote: »

Does anyone have any idea of the specs of the Telsey router that Magnet provide?

I'd like to get the apple TV thingummy but it says that you need a wireless network that runs 802.11g or 802.11n.

I phoned Magnet support and they hadn't a clue. All I know is that the router they provided me with is black, has two aerials and looks as though it was made somewhere in Eastern Europe (so I'm not terribly hopeful)

Its a router in bridge mode and operates on wireless G.

What specs are you looking for? I know its not a stylish piece of equipment but it does the job.

Huffalump

Magnet: Rory wrote: »

Its a router in bridge mode and operates on wireless G.

What specs are you looking for? I know its not a stylish piece of equipment but it does the job.

All I really needed was to find out if it worked on wireless g or n (i.e. not b). That means, I think, it should work fine with Apple TV. Which is good news. Many thanks for the prompt response.

Out of interest, what does "bridge mode" mean?

Magnet: Rory

Huffalump wrote: »

All I really needed was to find out if it worked on wireless g or n (i.e. not b). That means, I think, it should work fine with Apple TV. Which is good news.

Out of interest, what does "bridge mode" mean?

The router houses the config details for the voip services and as such the telsey config details are unalterable (you need to call CS if you wish to change details on the telsey) it is a bridge to the Magnet network

Huffalump

Magnet: Rory wrote: »

The router houses the config details for the voip services and as such the telsey config details are unalterable (you need to call CS if you wish to change details on the telsey) it is a bridge to the Magnet network

Ok. I think I understand all of that. Thanks again.

D' you think it's likely I'll need to change config details if I wanted to use my home network to stream media, wirelessly, from my iMac to my telly (via Apple TV)

Magnet: Rory

Huffalump wrote: »

Ok. I think I understand all of that. Thanks again.

D' you think it's likely I'll need to change config details if I wanted to use my home network to stream media, wirelessly, from my iMac to my telly (via Apple TV)

I dont believe so but the best thing to do is try it first then give us a shout if there is a difficulty.

We dont block ports so I cant see why there would be a difficulty.