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who do i complain to

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  • 17-12-2006 7:47pm
    #1
    chasm
    Registered Users Posts: 2,083 ✭✭✭


    Hi All
    MODS, please move if posted in wrong place,Ta

    fool that i am, i decided after watching the Xfactor that i wanted to download the winning song from the itv website, so handy enough(i thought) there was a 5 digit code you could text to receive a pin code for the download at a cost of £1.50/E2 , not bad i thought, then as im reading the txt message to retrieve said code i received 3 more codes and E8 off my credit.
    To say i was P off is an understatement.
    I think ive found the service provider for that number and the company do mention their link to the xfactor show on their own site, Do i complain to them or to itv?
    I know its not an extortionate amount of money but i only ordered 1 code not 4.
    I know they want it to be a christmas no1 but charging people for 4 copies when they order 1 is taking the mickey dont you think!!!!!!!

    thanks in advance
    K


Comments

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    #2
    mike65
    Closed Accounts Posts: 88,978 ✭✭✭✭mike65


    Sounds like a job for OFCOM.

    http://www.ofcom.org.uk/complain/

    Mike.


  • Options
    #3
    chasm
    Registered Users Posts: 2,083 ✭✭✭chasm


    Me Again!
    I emailed the customer service dept on the digital7 website and they replied back
    with an apology and offered me a free album download, which naturally i accepted. they emailed me again with the link and another apology.:) So all sorted thankfully and god bless the customer services dept for their promptness
    I thought it only fair to update this after my previous moan.


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