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Play.com

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  • 10-01-2007 4:28pm
    #1
    dave oc
    Registered Users Posts: 823 ✭✭✭


    Im having trouble contacting Play.com by phone. I try the number that is on their site: 0845 800 1020 (using the prefix 0044 and dropping the zero) but I keep getting an answering machine saying this service is currently not available or something. It has been like this for over week.

    I am ringing on a mobile, could that be the problem? Am I dialing the number incorrectly because its in the U.K.?

    I need to get this sorted soon as im having an issue with a returned product and I need to speak to them.

    Is there any other way to contact them?

    Thanks


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    #2
    monkeyfudge
    Registered Users Posts: 23,216 ✭✭✭✭monkeyfudge


    I believe you have to use a landline.


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    #3
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,315 CMod ✭✭✭✭Nody


    Dave6195 wrote:
    Im having trouble contacting Play.com by phone. I try the number that is on their site: 0845 800 1020
    Only to add why, any 08xx number owner is paying the difference of the minute cost you pay and actual cost themself. That is why you will find many such numbers with country/mobile black lists (a.k.a. can't call them from said countries/mobiles).


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    #4
    peadair 11
    Closed Accounts Posts: 25 ✭peadair 11


    Would you not try the english Yellow pages - Might ahve an additional no.
    http://www.yell.com/ucs/HomePageAction.do


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    #5
    MrPudding
    Registered Users Posts: 9,788 ✭✭✭MrPudding


    Ring from a landline or mail them.

    MrP


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    #6
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    I don't think you can ring an 0845 number from outside the UK, much like you can't ring 1850 from outside Ireland. I've always found that play respond to emails pretty quickly so best to use that.


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    #7
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    I have no issues ringing PLAY.COM from my mobile and have always found them helpful on the phone.

    The number I use is +441534877595

    n.b. you will obviously pay the price of an international call.


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    #8
    dave oc
    Registered Users Posts: 823 ✭✭✭dave oc


    Thanks for the replies.

    This may seem basic but for the life of me I cant see an e-mail address for play anywhere on their site:confused: ......

    Anyone know what it is?


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    #9
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    They seem to have removed all record of their email address from their website - very strange considering they used to be pretty good.

    sales@play.com and info@play.com used to be the addresses I'd use, but I sent to one recently and got an automated reply back sending me to the helpdesk.

    Bad course of action for an online retailer if they've scrapped email support - try calling them on the number above .. if only to ask for their email address :)


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    #10
    TheDriver
    Registered Users Posts: 12,514 ✭✭✭✭TheDriver


    http://www.saynoto0870.com/
    you can get numbers from here of Play and others.


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