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Eircom Broadband stats - a problem

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  • 18-01-2007 4:40pm
    #1
    DeepBlue
    Registered Users Posts: 3,673 ✭✭✭


    When I check my download usage with eircom's broadband stats it reports that I've used 0% of my allowance for the month :eek: .
    I'm sure I've used a lot more than that :o .

    It was working well previously but seems to have become erratic since the middle of December.

    Is anyone else having problems with the usage tracker or is it just me?


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    #2
    Yakuza
    Registered Users Posts: 5,141 ✭✭✭Yakuza


    Worked fine for me.


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    #3
    OfflerCrocGod
    Registered Users Posts: 6,315 ✭✭✭OfflerCrocGod


    This used to happen to me with BT's online calculator - I had to phone them to ask them to reset it - they still had the correct amounts transfered but they simply didn't display on the site. So be warned just because you see 0 GB doesn't mean you can go mad on the net ;)


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    #4
    DeepBlue
    Registered Users Posts: 3,673 ✭✭✭DeepBlue


    I rang eircom support about this today.

    It turns out I was using an eircom support connection logon instead of the normal eircom@eircom.net logon :D.

    I had an problem with my broadband connection back in December - basically I couldn't connect even though everything seemed fine and the support technician requested I log in on a support account to try and diagnose the problem.
    There was no joy and the problem was escalated but the connection worked fine the following day so I didn't pursue the issue. However I had forgotten that my router was still logged in on the support account :o .

    Presumably this meant that the download/upload usage was not logged to my own account :confused: .


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