Computer unbelievably slow!!

Duff

Just happend today, turned my computer on and it took 15 mins for it load from the windows xp welcome screen to the desktop!..everything is running extremly slow, i ran a virus scan and it found nothing..anybody know what it could be??

Thanks.

aidan_walsh

Based on just that, no. It could be anything. Some more information would be a help.

Ruu_Old

What programs have you running at startup? Have you run an anti spyware scan?

Duff

Ruu wrote:

What programs have you running at startup? Have you run an anti spyware scan?

I have msn messenger, eTrust internet security, nokia pc suite and then all th ususal desktop programs running. No i havent got a spyware scan, can you reccomend any?

aidan_walsh

all th ususal desktop programs running.

Which are what? No two users computers are the same, so its hard to know what you mean. What type of computer do you have?

Take a look at my sig for spyware (malware) programs.

Duff

aidan_walsh wrote:

Which are what? No two users computers are the same, so its hard to know what you mean. What type of computer do you have?

Take a look at my sig for spyware (malware) programs.

I mean all the ones that came with the laptop, not ones that i've installed myself. I have a hp pavilion dv5000 laptop, im just downloaded spybot search and destroy, is that programm any good?

Ruu_Old

Try downloading hijackthis and posting up your log here, some of us will have a gawk at it for you. It will give us an idea about what programs you have running. Spybot Search and Destroy is good but give AVG Anti Spyware a go also as it might pick out other things that might not be detected.

Duff

thanks alot, will do that!

Duff

Heres the logfile!

Logfile of HijackThis v1.99.1
Scan saved at 20:16:03, on 22/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust Anti-Spam\QSP-4.0.380.0\QOELoader.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust Personal Firewall\ca.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE
C:\Program Files\Common Files\{5F567471-06FE-2057-0907-06060315002c}\Update.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\TAIDGH~1\LOCALS~1\Temp\Rar$EX59.296\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.itsligo.ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hp.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxy.itsligo.ie/proxy.pac
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [CaISSDT] "C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe"
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe"
O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust Anti-Spam\QSP-4.0.380.0\QOELoader.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust Personal Firewall\ca.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE -startup
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

aidan_walsh

You have two firewalls (eTrust and Zone Alarm) running. You should only have one. Probably not the cause of your problem, but definately something to sort out.

Ruu_Old

The log looks clean at a first glance, as aidan mentioned, one firewall is normally enough to have running. Did you try defragmentation? How much RAM have you got anyway, just wondering?

sdanseo

If it's a Dell (although it look like a HP from above), it could be a BIOS setting. Make sure that in the BIOS, your processor setting is not set to ''compatible''. The other variable is normal I think, its ages since I used that PC, but there's only two options. I had been fiddling with it and changed it not thinking it'd do any harm and it caused exactly the same symptoms.

If it's not a Dell try something similar, only thing I can think of.

Duff

defragmented it, and nothin changed really, its still slow, im not sure how much RAM i have, how do i check??

Ruu_Old

Right click on My Computer->Properties and it will tell you in the General tab along with processor details. I'm a bit stumped on this one.

Saruman

No obvious spyware there however.. you have CA crap installed... more importantly.. Pestpatrol! Not only is this absolure rubbish, its a serious resourse hog!!
go to start run and type services.msc
find the pestpatrol servce (ppremote or something like that) and stop/dissable it. see if it improves.

also see if anything is hogging your cpu in task manager (ctrl-alt-del).

Duff

I have 896mb of ram, im going to try what saruman said now.
Thanks for the help guys, appreciate it!

Duff

Cant find pestpatrol in services.msc cant even find anything resembling that name!?

EDIT: Also, what am i looking for to delete in task manager?

jayo2004

Download this http://www.ccleaner.com/download/ it worked wonders for me the other day with same problem as you described

Ruu_Old

SaxoDuff wrote:

Cant find pestpatrol in services.msc cant even find anything resembling that name!?

EDIT: Also, what am i looking for to delete in task manager?

Try Start->Run->msconfig.exe in the box and then Ok. Look under the Startup tab for Pestcontrol, and untick the box beside it.

[eTrustPPAP] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe"

Duff

I've unticked the PPactivedetection and i'm running ccleaner at the min, will keep yous updated!

Duff

Its still as slow as it was before, its really frustrating!!..would re-booting the system be any good, would i lose all my files if i did??

Ruu_Old

Do you mean reformatting the system (clearing the data and reinstalling windows)? You will loose the data, so if you want to do so then back up the files you want to keep. Rebooting the system means to power off and on again. It might help, only really needed if you download and install a lot of programs often.

RoyalMarine

formatting ( removing windows and everything else on your computer)
would probably fix the job almost guaranteed.
99% sure on it. rare occasions it doesnt then at least you know its something wrong with the hardware...

but yes, you would loose all your files. if you have a cd writer, then you can copy everything you want to a c.d
if not, then its your choice really.

when's the last time you made a system restore point?
usually when windows xp is installed system restore will make restore points every time you change something that windowsa conciders a risk.

check when the last time a restore point was made. if its only a few days ago, and since the problem only started happening lately, it should revert what ever caused the problem.

click start, go to prorams, go to accessories, go to the folder ststem tools, and go into the program system restore.

this will bring up a new program.
on the right, you will have 2 options.

restore your computer to a previous state,
or create a restore point.

select restore your computer to a previous state,
and click next.

the next page will show you a callendar on the left. the dark blue dates, are the dates that your computer made restore points. and when you click on these dates, it tells you on the right, in the box beside exactly why ansd what was done for windows to create a restore point.

this might help you find your problem without restoring anything!
go back a few days and look what went on.

if you cant understand it,
then simply restore it to a day of your choice.

what this will do, is reverse your computer back to the exact state it was in when the computer made the point.

theoritically fixing your problem....

good luck with it, let us know what happens.

Duff

Thanks guys your help is greatly appreciated!

The last time i made a restore point was the end of November!!..If I restore my computer back to that point will I still have my reccently downloaded files i.e songs i got on limewire etc?

Thanks again!

Cuddlesworth

Before you format, rigth click on my computer, click on manage.

In the top left, there should be system tools-->event veiwer----> system

Open system, are there hundreds of errors saying bad block with a big warning symbol?

Duff

Yep there are LOADS of error and warning ones!!

Cuddlesworth

Simply put, your hard-drive is dying a slow death(bit peeved I didn't see this sooner). A format might fix it(it scans and removes bad blocks from the filetable), but I would recommend backing up data straight away and replacing it.


The slowness is caused by the Windows Os constantly trying to recover corrupted files and place them elsewhere.

Duff

krazy_8s wrote:

but I would recommend backing up data straight away and replacing it.

How would I go about doing this?
Sorry i'm a bit slow when it comes to computers!:o

aidan_walsh

If you have a CD burner, burn all the files you want to keep to a disc. If you have a USB pen drive, copy all the files you want to that.

Basically, just copy the files somewhere else.

Duff

Ok thanks!

SaxoDuff

SaxoDuff wrote:

limewire

That's probably half the problem, get rid of it.