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BT Customer care hanging up.......ffs

morningstars · 2007-01-23 18:55:20

Anyone else experience this, or am I just the lucky one? Trying to cancel my account is all, no verbals, no swearing, all calm.... Then I ask a procedural question or 2 and they hang up.... Took me 8 months to get connected, and now this..... I dont got the energy, seriously..... M

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#32 27-01-2007 9:20pm
galactus

Registered Users Posts: 990 ✭✭✭

Join Date: March 2003

Posts: 941

I worked for a call centre for a few weeks and *everything* was scripted. I cannot imagine that this is not the case with BT.

Along the lines of: "Hello and thank you for calling [INSERT COMPANY NAME], My name is [STATE YOUR NAME], how may I assist you today."

All call centres will have targets, that hardly excuses this behaviour.

DublinWriter wrote:

I'd ask for the rep's name at the beginning of the converstation and state that if the line is 'dropped' for any reason that you will be calling back and asking for them personally by name the next time.

I always do. While onto BT I did try and complain one of there reps but when I did the rep I was onto headed me off at the pass by saying "oh, we don't have a guy called Paul (or whatever) working here".

Customer service in the Republic can poor but this BT call centre which is in the North is the worst customer service I have ever come across.

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