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3 Cuts Jobs in Glasgow Call Centre....

neilled · 2007-01-24 19:06:40

Courtesy of the Register...... 3 lays off Glasgow call centre staff Re-routes calls to Mumbai By Bill Ray → More by this author Published Wednesday 24th January 2007 16:24 GMT Get The Register's new weekly newsletter for senior IT managers delivered to your inbox, click here. 3 is to slash numbers at its Glasgow call…

24-01-2007 8:06pm

#1

neilled

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Courtesy of the Register......

3 lays off Glasgow call centre staff
Re-routes calls to Mumbai
By Bill Ray → More by this author
Published Wednesday 24th January 2007 16:24 GMT
Get The Register's new weekly newsletter for senior IT managers delivered to your inbox, click here.

3 is to slash numbers at its Glasgow call centre from the current 540 to fewer than 400, the telco announced yesterday.

Some calls will be handled at the company's Mumbai office.

3 said the call centre was set up when the company had no retail presence and was building up a customer base. Now, with four million customers, it is moving jobs into retail where it can speak directly to punters. The fact that call centres in India are so much cheaper to run is just a happy coincidence.

3 claims to be creating 190 more retail jobs around the UK in 2007, with multiple stores in Glasgow, and expects 40 or so staff to relocate within the company - though it admits there will be around 120 redundancies.

It is currently consulting with employees, a legal requirement when laying off more than 20 people at once, so staff at the centre are still waiting to hear who will stay and who will go. ®

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Comments

#2 24-01-2007 8:50pm

Sam Vimes

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already mentioned by a staff member in this thread

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#3 24-01-2007 10:54pm

Random

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Outsourcing tech support to India is beyond stupid. They're only going to alienate more and more potential customers as well as their existing.

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#4 24-01-2007 10:56pm

Sam Vimes

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ciaranfo wrote:

Outsourcing tech support to India is beyond stupid. They're only going to alienate more and more potential customers as well as their existing.

i thought that's what they were trying to do

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#5 24-01-2007 11:07pm

Random

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It's alright Vimes, you're not the only one. Your confusion is understandable

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#6 26-01-2007 10:59pm

1huge1

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im pay monthly so ive always been able to call the scottish people who are in general easy to understand
friends on 3pay did the talking for him to a customer care person in india, had to get them to repeat every word they said (slight exaggeration but seriously hard to understand)

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