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Cant download ringtones etc

muffler · 2007-01-28 11:46:15

I recently got my 13 year old a Samsung S400i mobile phone and he has tried to download a few ring tones, wallpapers etc from the o2 site but has hit a problem. When he clicks to get the ring tone for example he gets a text message to his phone saying "incompatible message format" or something very similar to that. Would…

28-01-2007 12:46pm

#1

muffler

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I recently got my 13 year old a Samsung S400i mobile phone and he has tried to download a few ring tones, wallpapers etc from the o2 site but has hit a problem. When he clicks to get the ring tone for example he gets a text message to his phone saying "incompatible message format" or something very similar to that.

Would there be some type of setting in the phone that he would need to change or can anyone advise as to how this problem can be overcome.

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#2 28-01-2007 8:34pm

Slippin Jimmy

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muffler wrote:

I recently got my 13 year old a Samsung S400i mobile phone and he has tried to download a few ring tones, wallpapers etc from the o2 site but has hit a problem. When he clicks to get the ring tone for example he gets a text message to his phone saying "incompatible message format" or something very similar to that.

Would there be some type of setting in the phone that he would need to change or can anyone advise as to how this problem can be overcome.

Does he have the MMS settings for the 02 network on his phone?

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#3 28-01-2007 9:07pm

muffler

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DonnybrookGhost wrote:

Does he have the MMS settings for the 02 network on his phone?

Sorry, not sure. Actually I dont even know what that is - how do you check the phone for that?

If its of any help the phone was bought from the o2 online store

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#4 28-01-2007 9:17pm

Mad Dog

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You can get the MMS settings from the O2 site.

My advice would be get the settings and save them onto the phone and then try again for the ringtones.

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#5 28-01-2007 9:24pm

Slippin Jimmy

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muffler wrote:

Sorry, not sure. Actually I dont even know what that is - how do you check the phone for that?

If its of any help the phone was bought from the o2 online store

MMS are the settings used to recieve pictures and in your case ringtones on the phone. If you ring up 02, they will send them to your phone and you will be ble to save them. That should sort out the problem.

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#6 28-01-2007 9:38pm

muffler

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Thanks for that.

Should be straight forward and I will contact o2 tomorrow

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#7 28-01-2007 9:44pm

Mad Dog

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muffler wrote:

Thanks for that.

Should be straight forward and I will contact o2 tomorrow

Just go to the link I posted above muffler and save yourself a lot of time on the phone tomorrow. You get 2 texts sent to your phone and you open and select save.

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#8 28-01-2007 9:44pm

muffler

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Mad Dog wrote:

You can get the MMS settings from the O2 site.

My advice would be get the settings and save them onto the phone and then try again for the ringtones.

Thanks Mad Dog. Just after seeing your post. I logged into the o2 site and requested the MMS/GPRS settings to be sent to the phone and it failed. Said to try in 10 mins. again or contact customer care

Edit: Here's what it said:............. Sending of settings has failed

The sending of your settings has failed. Please wait for 10 minutes and then re-try. If the problem persists please call Customer Care

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#9 28-01-2007 9:45pm

Mad Dog

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muffler wrote:

Thanks Mad Dog. Just after seeing your post. I logged into the o2 site and requested the MMS/GPRS settings to be sent to the phone and it failed. Said to try in 10 mins. again or contact customer care

Oh why am I not surprised :eek: see post re; O2 site

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#10 28-01-2007 9:51pm

muffler

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Mad Dog wrote:

Oh why am I not surprised :eek: see post re; O2 site

Not sure what you mean as I did what you suggested but the request failed - is it that you are not surprised at me or at o2?

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#11 29-01-2007 10:29am

Pansy Potter

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muffler wrote:

Not sure what you mean as I did what you suggested but the request failed - is it that you are not surprised at me or at o2?

No he's not referring to you. He is not surprised that the o2 site is acting up. That is quite a common occurence, to say the least.

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#12 29-01-2007 12:39pm

Mad Dog

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muffler wrote:

Not sure what you mean as I did what you suggested but the request failed - is it that you are not surprised at me or at o2?

Sorry muffler I meant the O2 site which has a thread of it's own.

Sorry about the misunderstanding

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#13 29-01-2007 1:12pm

muffler

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No problems Mad Dog. Im not too well up on the mobile phone scene so dont really know what problems others are experiencing.

I have since contacted a nice lady by the name of Emer McGinley (head of o2 customer services or some dept like that). Good news is that she is actively following this up and has replied twice already by email.

Hopefully we can get to the bottom of this problem

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#14 29-01-2007 1:22pm

Mad Dog

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That's great, I hope you get it sorted soon

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#15 29-01-2007 1:53pm

digitally-yours

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Paying For Ringtones ohhhh

thats too much and i am sure 02 will be laughing

save some money have a look here

http://www.zedge.net/

you can get 30 free things everyday after registering

I use it with my k800i download things through laptop and then transfer then to phone via bluetooth

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