bt broadband problem

coolkid

I recently signed up with bt broadband. I got my modem installed all software and connected it up properly to laptop. when i typeinmy username and password supplied by bt it dosent log on to broadband.then
i ran a diagnostic test. everything passed except test authentication with isp. does anyone know why that is.

DonkeyStyle \o/

It might be that they haven't actually activated your account fully from their end... especially likely if you've only just received the equipment in the post.
I'd say give them a ring and see when your "live" date is.

I haven't been with BT for a long time, but you might be missing something in the username... like when I signed up, you had to append an "@iolbb" to the end of the username... maybe current BT customers would know.

Gillie

It is @iolbb i think!
I have BTBB at home.
I'll check later and get back to you.

SeanW

yes, your username and password is
username@iolbb
password

You may want to call them to make sure your live. I'm using BT broadband and when I first got the kit, I got the equipment a little before my line was connected, then there was a line fault that took a few more days to fix.

coolkid

cheers for that lads ill try that.

whiskeyman

my username is 'username'@btbb and not iolbb.
I somehow doubt the OP is iolbb if he's a recent signup, as I've had mine for over a year now.
Double check the documentation that came with the modem etc..

kaizersoze

Both @iolbb and @btbb work but for new connections they always say @btbb. Give sales a call and make sure the user/pass is set up on your account.