Broadband Installation

Keano

Hey. This is going to sound like the I am very stupid or silly, but I have a very limited knowlege of broadband and was hoping some people on here can help!

Question that may solve it all before you read on:

Do I have to contact Eircom to get my line upgraded first or something?
I presumed once I ordered the broadband that they would do this for me?

Scenario

Got my broadband box from Eircom yesterday. 1MB always on. Did all the necessary connections and installed the software - well it got so far and gave me the following error

Could not determine default gateway
The installation guide cannot connect to your gateway device.

Are my totally clueless and doing something wrong or do I have to contact Eircom?

Any help is appreciated.

kaizersoze

You don't have to contact Eircom to do anything more with you're line. It's done as part of the order.

I presume you got the silver Netopia wireless modem.
Is the DSL light on solid (not flashing) on the front of the modem?
The 'internet' light is probably red.
If so, connect to your pc with yellow ethernet cable (you don't need to install any software).
Open Internet Explorer and in the address bar type http://192.168.1.254 and hit enter.
The connection page should appear containing the username/password. Click connect and you're in.

Keano

"The 'internet' light is probably red"
The internet light is green. There are 5 lights green on the modem.

stanley1

wireless might be turned on by default.

Keano

stanley1 wrote:

wireless might be turned on by default.

how do I check this and see???

Stupidity is an awful curse!

kaizersoze

Ahh. You didn't say you were trying to connect via wireless.
You still need to follow the instructions in my earlier post and connect with the cable to access the modem settings. Wireless security is on by default so the initial wireless setup needs to be done via the cable.

event

how are you trying to connect to the netopia?

over ethernet or wireless?

Keano

[QUOTE=Stupidity is an awful curse![/QUOTE]

Spent the last hour and half on the phone to there help desk and turns out that the problem is with my network card on my pc. Well thats what they reckon but I am not sure. He asked me to try my laptop and it works fine on my laptop. Thing is it was connecting fine on my pc and the network card lighst were on and it was connected to the router but I could not get any page to display!

Cheers for the help guys

hellboy99

Switch everything on PC & modem, now push reset button on back of modem (beside on/off switch) for 2 - 5 secs, lights at front will flash and change colour. Once reset open IE and in address type 192.168.1.254 to access the connection page. If this fails disable your anti virus and try again.

Keano

hellboy they did say something at the end about disabling my firewall. Will I have to keep it disabled at all times or just until I can get see webpages again?

hellboy99

First, what operating system & anti virus are you running ?

Keano

Running on XP Pro wiht Avast and Zonealarm

hellboy99

Looks like your problem is a firewall issue, when running Avast and Zonealarm together you can get certain conflicts that can result in firewall issues. Easy fix, disable Zonealarm firewall and use Win XP firewall.

Click : Start - Control Panel - Windows Firewall and click ON and ok.

Hopefully that should do the trick.

Keano

Hellboy I type this post from my pc that is now hooked to the broadband!!
As you said disabling the firewall did the trick.
Thanks for all your help.

hellboy99

Glad to of helped