Xbox 360 repairs

eirebhoy

How do I go about getting the 360 repaired under warranty?

Cheers.

Clover

if you still have your receipt bring it straight back to the shop you bought it from and get a brand new one .

eirebhoy

I assume it'd need to have completely stopped working for that? My problem isn't that serious. It's just getting pretty impossible to play FIFA atm.

http://www.boards.ie/vbulletin/showthread.php?t=2055044996

Julez

No, if its not working how it should then you have the right to return it!

Clover

you should have no problems with it at all , take it back.

my own 360 died at 14 months old and i'm refusing to pay the €128 repair fee to get it fixed , i posted off a message to consumer affairs last night and i have just finished talking to a very helpful gentleman who has advised me to go back to the shop i bought the 360 from as my contract is with them and that even though the 12 warranty is up i'm still covered under the sale of goods act as the goods i bought had to be fit for the purpose and of merchantable quality . i don't belive that to be the case with the launch 360's and i will take it to the small claims court if i have to .

eirebhoy

Thanks, I'll bring it to the shop next week. Although, since I can hardly even explain my problem on the internet I'll just have to tell them it keeps freezing.

eirebhoy

Ironically I just turned the Xbox on and went to start a match only to get a black screen and I had to turn it off. The receipt isn't where I thought it was. Checked a few drawers and can't find it. If I don't find it is that me screwed?

eirebhoy

Actually, the receipt is used to show that it was bought in Smyths and is under 12 months old I presume.

It's a Gears of War Bundle so obviously less than 12 months old since that was released in November.

The bundle I got (GoW, Fifa 07, PGR3, Arcade V2, Lego Star Wars) was surely unique to Smyths aswell. Arcade V2 was inside the PGR3 box with "Not for Resale" on the cover.

Would they let me off without a receipt?

Clover

well i have just returned from my local smyths with a brand new replacment xbox 360 and my xbox 360 was out of warranty

it pays to know your rights , chance your arm and be a regular customer

Makaveli

Glad to hear you got it sorted Clover.

Too bad you sold all that stuff though. Viva Pinata is seriously addictive.

Clover

thanks Makaveli , i had to much xbox 360 stuff anyway and now have the money up for a ps3 and with viva pinata you won't feel the hours fly past , enjoy it.

Hi Clover

Thanks for telling me about consumer affairs. Is there a web address or contact number to get onto consumer affairs regarding this issue. My xbox is broken and it is also passed the warrenty. Its broken yet again. This is the third time

thanks

Clover

i posted a question Hereon thursday night and i got a phone call from them on friday afternoon , i got some advice from them and they gave me the number of the small claims court and i also rang them and had a chat with them prior to going down to the shop.

when i went down i had a nice calm chat with the manager about it and in the end he said he would replace the 360 for me , knowing where you stand helps alot as even though your 12 months are past your contract is still with the shop not the manufacture.

best of luck .

shreddedloops

Clover did you need the receipt? Did you need to tell the manager about small claims court and everything or was it a matter of just sayin ' I know my rights'???

What Im trying to find out is do we all need to go through the steps you did or can we simply go straight to the shop with the console??

Clover

it will all depend on the shop if you will need your receipt or not but have it with you just in case , now when the manager rang his head office and explained the suitation to them they said it was his call and he made the call in my favor and he stated that he had seen me around the shop a few times before and i was a regular customer .

now when i was talking to him i dropped who i was talking to into the conversation and basically pushed the fact that to many of the 360's are breaking down either within the first 12 months or soon after and that was not good enough as far as i was concerned.

* click the link in post # 13 and fire them off a question and they will reply to you soon enough ( i left my phone number and they rang me the next day ) . the more people that do this and explain there problems the better for all as at least the problem will be noted.