screenclick.com

kcb

Signed up for the 1 month free trial and it worked quite well, but decided that I did not want to pay for the subscription.

Emailed them well in advance asking them to cancel account. Returned DVDs in time but 19.99 came off my credit card and account now cancelled.

Emails get no response and phone calls to the number on their website ALWAYS go to a "Our operators are very busy message....."

Be careful of them.

Pass the word around. It seems like the only way I'll get satisfaction from the shower!

Oral Slang

Hey, I had the same thing happen to me. I did the months free trial which ended on Sunday. I sent back all the dvds but unfortunately forgot to cancel my account until Monday. Also cleared any dvds from my account, so they wouldn't send me anymore.

Got a confirmation email to say that the account was now closed, but yesterday realised that they'd taken €19.99. I emailed them straight away explaining that I didn't want to take out a subscription & asked them to refund me the money.

Got an email back within a few hours later saying that they took the money because they hadn't received the last dvd back, but had now. They said that they'd refund me no problem, so here's hoping! Keep trying KCB.

dudara

I've been a member with them for nearly a year and have had very few probs. A few months back, I didn't receive any DVDs for about 2 weeks because some had gotten lost in the post. When I rang to sort it out, I asked for a half-months refund, which they did immediately. Very pleased with them.

MOH

Happened to us at Christmas, think it happened to quite a few people.

We canned the proof of postage showing we'd posted the last DVD back on December 27th, and they refunded the card a week later.

They can be a bit hard to get through to, but once you can prove you returned the DVD on time they'll probably refund you.

kcb

It's not even the 19.99 that I'm pissed off with it! I think it's always a very bad sign of a company when they refuse to reply to emails and dont answer the phone.

Movistar.ie is a much better option for DVDs. Only a matter of time before screenclick go bust.

Oral Slang

Logged on to my bank account this morning & the €19.99 was refunded to my account, so happy days!

MOH

Oral Slang wrote:

Logged on to my bank account this morning & the €19.99 was refunded to my account, so happy days!

That's not bad considering you didn't actually cancel until after your trial was up! Nice one

Cabaal

kcb wrote:

Signed up for the 1 month free trial and it worked quite well, but decided that I did not want to pay for the subscription.

Emailed them well in advance asking them to cancel account. Returned DVDs in time but 19.99 came off my credit card and account now cancelled.

Hmm sounds like my experience with them two years back, the finally canceled it but still continue to sent me e-mails

humanji

Never really had a bother with them. Like MOH, I didn't get a couple of DVD's that were sent around Christmas and when I emailed, they got back to me immediately, apologising and without me asking, offered half a months refund. I quite like them

Oral Slang

MOH wrote:

That's not bad considering you didn't actually cancel until after your trial was up! Nice one

Yeah, was afraid they wouldn't refund it, but was well impressed when they did. Really quick response to both emails I sent too, so have nothing but praise for them.. Looks like Kcb was just unfortunate!

Alter-Ego

I've had the same happen me and they've always been very understanding and i got my money back. Good service.

kcb

Still no refund anyway!

Slice

If you registered your credit card with the service when signing up and you wasn't asked to enter your credit card's CVC number on registration then you can dispute the transaction with your credit card company. They will automatically refund it without question.