HELP! Illegal System DLL Relocation

SeanW

For some reason, possibly related to some Windows Update activity, of which I've noticed a flurry of in recent days, some programs have stopped functioning.

On startup, the service quickstart.exe, and any time I try to start the File Manager (winfile.exe, carried over from Windows NT) I get the following message:

winfile.exe - Illegal System DLL Relocation wrote:

The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occured because the DLL C:\WINDOWS\System32\SHELL32.dll occupied an address range reserved for Windows System DLLs. The vendor supplying the DLL should be contacted for a new DLL.

WTF?

Aren't shell32.dll and user32.dll both "Windows system" DLLs? This only started happening today.

These are the the only two programs that I've found so far, and neither of them work at all because of whatever happened.

ethernet

System Restore may get you out of this pickle. Windows Update creates a restore point each time you install updates.

SeanW

Thanks

I should have thought of that myself, when I went into System Restore I found a checkpoint called "Software Distribution Service 2.0" at 3.00 AM today.

It now seems that some errant Windows Update - possibly this "Software Distribution Service" that caused the trouble. I know because after rolling back, the programs work, but when the most recent update reapplied, the problems came back. So I rolled it back again.

So it looks like time to kill Automatic Updates.

Last question - the unwanted update seems to have got itself back into the system queue for installation, and it has modified my "Turn Off" button to say "Install Updates and Turn Off."

Obviously I don't want that to happen.

Anyway to kill Updates in the Update cache?

ActorSeeksJob

maybe follow this link and do the steps
http://support.microsoft.com/kb/165152
mite be better to keep automatic updates on or ya may forget to do it yourself !!

NORTH1

SeanW wrote:

Thanks

I should have thought of that myself, when I went into System Restore I found a checkpoint called "Software Distribution Service 2.0" at 3.00 AM today.

It now seems that some errant Windows Update - possibly this "Software Distribution Service" that caused the trouble. I know because after rolling back, the programs work, but when the most recent update reapplied, the problems came back. So I rolled it back again.

So it looks like time to kill Automatic Updates.

Last question - the unwanted update seems to have got itself back into the system queue for installation, and it has modified my "Turn Off" button to say "Install Updates and Turn Off."

Obviously I don't want that to happen.

Anyway to kill Updates in the Update cache?

This happened to me today aswell after a windows update.
Restore worked fine then my laptop updated again and the same thing has happened again.
obviously a windows problem in the lastest update.
Im using XP by the way.

Brian

the_syco

DO NOT DO A RESTORE OR A RECOVERY

Sorry. Had to write that in big writing, as there's a simple fix for it. I'll look for it in a bit, but its a conflict between a security update, and Realtek.

/edit
Found it. Go here: http://support.microsoft.com/kb/935448

Thanks to Stephen (one of the guys at work) for that one. We had a lot of calls about that issue. Any techs out there, take note, as you'll be getting users ringing in over the next few days about it.

SeanW

Edit: quickstart.exe, one of the affected programs, belongs to OpenOffice 2.1

It didn't work Downloaded the patch, installed it, even restarted but still, neither programme can function with the latest patches.

I've simply had to kill Windows Update and rollback to 3rd of April, because there IS NO OTHER WAY I COULD GET THOSE PROGRAMS TO WORK!!!!

Please don't write with such obscene typeface again unless there is a good reason.

I think it's time for me to report this issue to Microsoft because it's their update thats screwing everything up, how can I do that?

NORTH1

Thanks Syco Worked perfectly for me.

Brian

Sir Oxman

Thanks as well syco, that did the job for me too.

the_syco

SeanW wrote:

I think it's time for me to report this issue to Microsoft because it's their update thats screwing everything up, how can I do that?

The "report this problem" to microsoft is your only answer. Or you can tell us what Windows you are running (98, ME, 2000, XP, Vista), what version (original, SP1, SP2), and we'll go from there.

Giving us the minimum infomation, will get you a solution for the maximum amount of people.

SeanW

Sorry, should have been more clear perhaps.

I have Windows XP Professional 32 bit OEM Service Pack 2, installed about 4 momths ago, it had Windows Update on always until yesterday.

Details of the computer as in my sig.

kaimera

Hotfix didn't work for me.

It's only affecting my Lastfm exe atm, haven't come across any other issues but I can't open the player at all still.

Can't do a restore cos I have it turned off

oleras

SeanW wrote:

Last question - the unwanted update seems to have got itself back into the system queue for installation, and it has modified my "Turn Off" button to say "Install Updates and Turn Off."

Obviously I don't want that to happen.

Anyway to kill Updates in the Update cache?

Isnt there another option under the icons along the lines of " turn off without installing updates" in small text ?

SeanW

I dealt with that, by letting it install, turning off the Internet connection, rolling back, and turning off Automatic Updates.

Everything works now but I don't view this is a permanent solution because I'm vulnerable to the ANI exploit which is why I suppose they fubbed up System32.dll, and whatever else was sorted out in the 3rd of April updates.

Kaimera, if you would like me to E-Mail you my working but outdated System32.dll and User32.dll files, PM me.