3: calling to italy? > cula buala....¬!

legs11

right, are calls to the uk and italy part of the minutes you get every month?

i rung a number in italy there a while ago, maybe 15 mins on the phone, my current spending went up by about 11euros. damn. thought they were part of the allowance.?

1huge1

Ya I thought that any country that 3 had a presense in you could call any landline or mobile there and it was included
I'm fairly sure when I called a landline in the UK a few onths back it was just teken from my mins

maybe you should call 333 if its a mistake

culabula

Sorry, lads but that's nonsense -why did you think such a thing? 3 like home is crystal clear: your minutes BACK to Ireland IF you are in Italy or Hong Kong or Sweden (and so on) are available to you. Calls received in a 3 territory are free! Calls made within the territory to local numbers are at a preferential rate.

Calls to foreign countries from Ireland are at the same rate as they always were. The only possible difference is that you guys have the advantage of calling the UK from within your minutes (though no-one has yet confirmed if that is still the case since 3 Like Home was introduced, or if any, 50% or ALL of your minutes are still available to the UK).

legs11

think i will calll em later,

they are screwing up my bills, my data card bill has a current spending of over 2,000e.....
it went from 2 euro to 1,900e in one day.

culabula

You can't blame them for your call to Italy; the T&Cs concerning 3 Like Home are free for all to read on their website. As it says "3 like home" i.e., you make and receive calls as though you were at home (while abroad).

Not "3 as I would like it to behave to suit me".

culabula

Clearly your data bill is a big mistake and you should report it as soon as possible. There is no way they would let it run up that high in normal circumstances. 3 UK sent me a warning message a week ago that I had gone over my *6MB* limit on one of my phones......!

culabula

Incidentally your data allowance is part of '3 Like Home'. This means that use of same is FOC/within your bundle when in the north of Ireland or in the UK, DK, HK, SE, AT, AUS or IT. As long as you don't go over the 3GB you will not incur any charges while in any of those territories.

neilled

1huge1 wrote:

Ya I thought that any country that 3 had a presense in you could call any landline or mobile there and it was included
I'm fairly sure when I called a landline in the UK a few onths back it was just teken from my mins

maybe you should call 333 if its a mistake

Half of your monthly minutes can be used to call landlines and mobiles in the UK. Nowhere else. Read the terms and conditions of your priceplan/the price guide from the three website.

As other users have said 3 Like Home is a different beast and is explained on their website.

culabula

There has been a suggestion that now ALL of your minutes can be used to call the UK though this is still, at time of writing, unconfirmed.

1huge1

wow was I off the ball or what
their website was fairly confusing and their customer care are just as bad
thanks for clearing that up lads

culabula

Why do you say that their website is confusing? Here's how they (3 IRL) explain it. I can't see the problem.

A Simple Plan - receive calls for free, make calls and send messages to mobiles and landlines in Ireland within your bundle
One Flat Rate if you exceed your bundle allowance – 30c per minute for voice calls, 9c per SMS, 50c per min for video calls, 25c for photo messages, 50c for video messages*
No Charge to Choose – connecting with the local 3 network is free and easy
Ready to Roam – Pay monthly customers are automatically cleared for international roaming after 3 months
No Hidden International Charges – make an international call while you're abroad and pay the same rate as if you were calling from Ireland
Per Second Billing - means you're only charged for the time you use