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eircoms outsourcing is beyond ridiculous

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  • 26-04-2007 10:33pm
    #1
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭


    I have had 4 calls from various eircom script jockeys with crap english in the past month and made one call to broadband support which ended up with a script jockey in Bangalore , again not with the best english .

    Surely its time for us to support companies that can maintain a relationship with their customers ( or potential customers) IN either of the national languages . Next thing the banks will go down this road .


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    #2
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    Its a matter of cost. Until people choose companies because of the quality of their support then companies will continue to run support as low cost as they can.


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    #3
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    In fairness to Digiweb and BT and Magnet , their non Irish staff can speak English well .

    as for eircom and IBB and Dell :(


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