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Register365 - unprofessional?

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  • 30-04-2007 9:45pm
    #1
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭


    r365-unprofessional.jpg

    Is it just me or is this very unprofessional in the Register365.ie control panel? I emailed them about it and they linked me to an alternative helpdesk - but surely the links within the billing system would be valid?

    They made a new helpdesk but didn't link anyone to it. Seems a bit strange from Irelands biggest host.

    Or is it just me?


Comments

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    #2
    steve-hosting36
    Closed Accounts Posts: 2,161 ✭✭✭steve-hosting36


    Boards's isnt really a support forum for us - we've an all-signing all-dancing new domain management system, which integrates with the new helpdesk in the works, and expect to launch any day now - apologies for the duff link in the interim, I'll have that sorted right away.

    Stephen


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    #3
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Hello Steve,

    It wasn't a support request - I was more looking for an opinion on it from others. I find that a broken link like this with no other sign of support information on the website is a serious oversight which I would have thought might have been flagged by someone, let alone the person who replied to my email.

    I should add that the connect365 and some port system I was linked to is awful and impossible to follow for the times I used it - I hope that's not your new one!

    But I should also add that I've been emailing support@register365.ie and been getting great and resonably speedy responses to any issues I've been having. :)

    A new domain management system would be lovely, can't wait to see it!


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    #4
    steve-hosting36
    Closed Accounts Posts: 2,161 ✭✭✭steve-hosting36


    The new systems are very shiny, and part of an overall 'uber' system that will greatly simplify and centralise all managment with us...


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    #5
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    You have any screenshots or link to the software? Or is it a custom inhouse solution?

    One thing I've always disliked about H365 is the way things are all over the place. I got some hosting and the control panel / helpdesk / logins was like dealing with a different company. Bringing them all together is certainly a positive step in my books!


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    #6
    steve-hosting36
    Closed Accounts Posts: 2,161 ✭✭✭steve-hosting36


    In house solution - been over a year in the works at this stage - currently some of our larger cstomers are using it - wil get some screenshots and news on the blog soon.


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    #7
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Great - would love to see it. :)


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    #8
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    I should add that the lads seem to have fixed the error that I mentioned above now :)


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    #9
    steve-hosting36
    Closed Accounts Posts: 2,161 ✭✭✭steve-hosting36


    Cheers :) Working on those screenshots :)


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    #10
    Gordon
    Registered Users Posts: 35,524 ✭✭✭✭Gordon


    *cough* shill


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