USB modem and 3

conj

Hi Folks,
Today at 1.20pm, I went into the three store on grafton street and spoke with the senior sales person who advised that this modem would not be in or on sale until Monday Morning. She could not give me a price and knew very little about theis modem, (a bit disapointing really for customer service). Also she argued that the most recent modem with a cap of 3 gig will not and can not be migrated because this is a different contract and said that this would only have happend if the modem was returned before 20 days. This has to be trash, surely to god someone who has purchased the modem with a 3 gig cap and paying a crazy price will not have to see out the 12 month when now in store there is a much better modem for less of a price with a cap 3 times the size. :eek:

culabula

conj wrote:

Hi Folks,
Today at 1.20pm, I went into the three store on grafton street and spoke with the senior sales person who advised that this modem would not be in or on sale until Monday Morning. She could not give me a price and knew very little about theis modem, (a bit disapointing really for customer service). Also she argued that the most recent modem with a cap of 3 gig will not and can not be migrated because this is a different contract and said that this would only have happend if the modem was returned before 20 days. This has to be trash, surely to god someone who has purchased the modem with a 3 gig cap and paying a crazy price will not have to see out the 12 month when now in store there is a much better modem for less of a price with a cap 3 times the size. :eek:

Has to be: I have official 3 instructions for staff detailing the exact contrary. I'm heading for Dublin now, hope to call into Grafton Street before 1900.

culabula

It's officlal: they are barking mad.

Now delayed to Monday owing to "system issues with recognising their codes".

This is the message waiting for me when I arrived home 5 minutes ago.

Sam Vimes

culabula wrote:

It's officlal: they are barking mad.

Now delayed to Monday owing to "system issues with recognising their codes".

This is the message waiting for me when I arrived home 5 minutes ago.

i'll bring you back some nice red mars rocks

conj

That’s great news pal.
Do you mind me asking where you got your information from, (head office etc ?) Because I left the office raging because I knew this woman had not a clue and she would not recognise that her information may be incorrect and this was not a mobile phone we were talking about. If you can give me more info, I intend going back to that shop and speaking to this woman and asking her why she mislead a potential customer without at least calling head office and checking it out. Maybe she was too proud to admit she was ignorant on the whole issue.

culabula

Commander Vimes wrote:

i'll bring you back some nice red mars rocks

Yer man's already in Florida grooming himself for takeoff.

culabula

conj wrote:

That’s great news pal.
Do you mind me asking where you got your information from, (head office etc ?) Because I left the office raging because I knew this woman had not a clue and she would not recognise that her information may be incorrect and this was not a mobile phone we were talking about. If you can give me more info, I intend going back to that shop and speaking to this woman and asking her why she mislead a potential customer without at least calling head office and checking it out. Maybe she was too proud to admit she was ignorant on the whole issue.

She has instructions on her system pertaining to the new modem; they have had them for over three weeks. Plainly states that existing customers (datacard) may migrate to the new tariff -changeover happens on next bill cycle. It was unequivocal about this.

Sam Vimes

culabula wrote:

She has instructions on her system pertaining to the new modem; they have had them for over three weeks. Plainly states that existing customers (datacard) may migrate to the new tariff -changeover happens on next bill cycle. It was unequivocal about this.

they really should tell their staff that because i asked this very question and was told that customers can't migrate. but then they wouldn't be the 3 we all know and love

legs11

lads

i can tell you its pissing hot here, high 100's.

no sign of any humanoids and no, my motorola doesnt work here........

i will be back home in time for the new usb modem.

sincerely,


legs11.

Sam Vimes

legs11 wrote:

lads

i can tell you its pissing hot here, high 100's.

no sign of any humanoids and no, my motorola doesnt work here........

i will be back home in time for the new usb modem.

sincerely,


legs11.

say hi to the martians for me

and i see that 3 got a roaming agreement with mars before america

legs11

i am roaming from the global sirius 2 satellite now, boy does it cost,

my 1,500e bill will look cheap when i return home.:rolleyes:

culabula

legs11 wrote:

i am roaming from the global sirius 2 satellite now, boy does it cost,

my 1,500e bill will look cheap when i return home.:rolleyes:

You're on Mars? Cool, I was in Eden.

conj

thanks for the info guys, iam going back to grafton street on lunch and gona tell her how it works ha. will keep yous posted.

ablelocks

was in the 3 store in limerick at lunch time - I was told I'll be able to buy it Monday and the pricing is €129 for the modem and €20 a month.

Tony_ire

Someone mentioned earlier on in the tread that 3 would be droppin the credit check for this...any confirmation??
Would be really handy if they did. Been havin a lot of trouble with the cc reps in india not recognisin country addresses and then whackin on a big deposit.

culabula

Tony_ire wrote:

Someone mentioned earlier on in the tread that 3 would be droppin the credit check for this...any confirmation??
Would be really handy if they did. Been havin a lot of trouble with the cc reps in india not recognisin country addresses and then whackin on a big deposit.

That would be me, they told me that to my face.

Incidentally, the modem IS in, it arrived yesterday as predicted, they just cannot sell it because of some system codes system on their coding system which is preventing them from selling it. It's like a sort of system code thing like and you need to input this code into the system before they can sell it .

Like.

Anyway, all things being equal it will now be on sale at 09:00 Monday morning. Existing subs CAN migrate to the new tariff (but not necessarily to the new modem).

Urban Weigl

I wonder will they also be updating their online store on Monday?

Solair

Using a W850i to connect on 3 right in central Dublin (College Green Area)

Download speed: 218kbps
Upload speed: 50.8kbps

Not what I'd call 'broadband' by any means.

It gives functional web browsing but that's about it.

Urban Weigl

The W850i only supports a maximum speed of 384kbps, whereas the modem will be able to support 3.6 Mbps.

culabula

Urban Weigl wrote:

I wonder will they also be updating their online store on Monday?

Now THAT is a bet I wouldn't take.....

culabula

Solair wrote:

Using a W850i to connect on 3 right in central Dublin (College Green Area)

Download speed: 218kbps
Upload speed: 50.8kbps

Not what I'd call 'broadband' by any means.

It gives functional web browsing but that's about it.

Normal enough: N95 gives me between 1-2mbps in the same area.

Walkman

Maximum €50 on new 3 modem credit check not gone!!

Walkman

Walkman wrote:

Maximum €50 on new 3 modem credit check not gone!!

Sorry ment to say Maximum €50 deposit on new 3 ......

culabula

Walkman wrote:

Maximum €50 on new 3 modem credit check not gone!!

So they are still speaking with forked tongues?

culabula

"3 Lie Home"

podgeandrodge

so has anyone found out if it is on sale?

Sam Vimes

podgeandrodge wrote:

so has anyone found out if it is on sale?

http://www.three.ie/handsets_new/datacards_e220.htm

podgeandrodge

maybe its too early in the morning for me but the prices dont make sense - have they mixed up things - 3gig allowance dearer than 10gig allowance but datacard cheaper?

edit: oh , is it that voice is allowed on the 3gig package?