Seriously slow Eircom....

Holsten

Few the past few days my Eircom Broadband has been even slower than usual, but today it's just gotten unreal... it's like I'm back on 56k... This is a speed test I just done now..



I'm on Eircom broadband Plus, so that should be 2mbit down... 156kbps... Eeek! I'm going to give them a ring tomorrow but does anyone have any ideas about this, or had similar problems? I've had it for around 3/4 years if I can remember right and this is the worst it's ever been, even on just the 1mbit package... ugh.

Call Me Jimmy

Holsten wrote:

Few the past few days my Eircom Broadband has been even slower than usual, but today it's just gotten unreal... it's like I'm back on 56k... This is a speed test I just done now..



I'm on Eircom broadband Plus, so that should be 2mbit down... 156kbps... Eeek! I'm going to give them a ring tomorrow but does anyone have any ideas about this, or had similar problems? I've had it for around 3/4 years if I can remember right and this is the worst it's ever been, even on just the 1mbit package... ugh.

your 1mb was 100 kbps, this is 156. So it couldn't possibly be worse. Depending on how far you are from the exchange plus one or two other factors mean that you possibly won't get the full speed i.e. 200kbps.

Holsten

You sure thats how it works? I mean last week I was getting download speeds of 350kbps... I assumed that on a 1mbit connection your max would be 1000kbps, not 100, so my max should be 2000kpbs... Yeah I am pretty far from the exchange but it's only the last few days it's been so slow, like loading up pages, pings and such.

strangeloop

same with me, usually found eircom reliable but not lately. Holsten is your connection working again or is it still slow?

Call Me Jimmy

Holsten wrote:

You sure thats how it works? I mean last week I was getting download speeds of 350kbps... I assumed that on a 1mbit connection your max would be 1000kbps, not 100, so my max should be 2000kpbs... Yeah I am pretty far from the exchange but it's only the last few days it's been so slow, like loading up pages, pings and such.

I don't know how the hell you got 350 on a 1mb, no 1mb will give ye 100kbps, 2mb 200, so 156 1.5 times 1mb.

muletide

mine looks decent enough - or does it

longword

My Eircom Broadband is practically unuseable right now, but the problem only kicked in a bit before 21:00. It was fine up to then. Some routes seem OK too - boards zips along but pretty much everything else is treacle and my beloved EVE Online kicks me out after taking five minutes to connect :-(

CrowdedHouse

Try the test to the London server.

I got 1742 from London but only 750 from Dublin.

Maybe Westnet is borked,seemed to be waiting for ages for it.

Holsten

To London..



It's a joke.

Call Me Jimmy

Holsten wrote:

To London..



It's a joke.

Well sorry. Maybe your right, i'm getting 1000 kbs download with them guys and I'm on eircom 2mb. It's just when I'm downloading a file or whatever it's always in the region of 180 - 200 (which is right for 2mb).

What sort of file download speeds do you get?

Holsten

Download speeds for me normally are around 30-50kbps.

longword

speedtest.net is giving me radically different answers for different targets. For London it's 415/282, for NYC it's 129/237 (nope, I didn't accidentally reverse those), Frankfurt 34/227 (nope, I didn't leave out any digits). It didn't give me an answer for Paris at all beyond 292ms ping.



This is on a 4096/384 package.

Damien360

Sorry for hijacking this but...I am using eircom 1Mb connection but typically get 350kb download in Newbridge. I used speed test on a few differnt nights to test but the best I got was 481Kb. I checked with maxmind.com and it stated my server was limerick. When I looked in the connection window logs for my router, it confirms this...lmk.bras connection.

What server is the system supposed to connect to. The Limerick server seems a bit bloody far. I am only 26 miles from Dublin. Would this effect my download speeds. I believe the Newbridge exhange is in the town and I am only a half mile from that. I always thought that was the main contributer to speed. By the way line attenuation is 28/17db, so line is reasonably quiet.

meathman 007

i echo the sentiments of the op, im on a 2mb connection. Yesterday morning my speeds completely dropped. This is what im getting on my netopia router page:
Speed
384/256 (kbps) ! - what a joke

I rang eircoms 'support' team - useless as usual and of course they gave me the usual line - 'there must be a virus on your computer'.
After repeated phonecalls they finally said they would send out an engineer and i they took my mobile number - no mention of when the engineer was going to come out.......

I was with the discraceful clearwire before this, so ive nothing really to compare eircom to. But after about a month, im not impressed! - not that we have any options in this country anyway

Nordie

I'm not long with Eircom and I find its very slow today and peeved off with it. I've been considering Digiweb, its cheaper and suppose to be better that Eircom, has anyone had any feedback on Digiweb?

Tecjunkie

Hi,

Spent some time looking at Broadband providers in January, opted for Magnet Broadband as a result of the no contention policy. Excellent service, speed, loading pages is like changing channels on a TV, never had a slow connection. I subscribed to Broadband only and still have line and phone with Ericom, will move to Magnet VoIP when Number portability is available in local exchange.

On the speed test, SPEEDTEST.NET, 3Mb Download and 1Mb upload on a 2Mb Subscription.

Overall, really impressed.....

Tecjunkie

Holsten

meathman 007 wrote:

i echo the sentiments of the op, im on a 2mb connection. Yesterday morning my speeds completely dropped. This is what im getting on my netopia router page:
Speed
384/256 (kbps) ! - what a joke

I rang eircoms 'support' team - useless as usual and of course they gave me the usual line - 'there must be a virus on your computer'.
After repeated phonecalls they finally said they would send out an engineer and i they took my mobile number - no mention of when the engineer was going to come out.......

I was with the discraceful clearwire before this, so ive nothing really to compare eircom to. But after about a month, im not impressed! - not that we have any options in this country anyway

Good to know I'm not the only one haha!

The Clown Man

Tonight I was getting this:

Pinging hosting365.ie [82.195.144.16] with 32 bytes of data:

Reply from 82.195.144.16: bytes=32 time=74ms TTL=59
Request timed out.
Reply from 82.195.144.16: bytes=32 time=31ms TTL=59
Request timed out.
Reply from 82.195.144.16: bytes=32 time=30ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Reply from 82.195.144.16: bytes=32 time=34ms TTL=59
Request timed out.
Reply from 82.195.144.16: bytes=32 time=41ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Reply from 82.195.144.16: bytes=32 time=31ms TTL=59

Ping statistics for 82.195.144.16:
Packets: Sent = 15, Received = 6, Lost = 9 (60% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 74ms, Average = 40ms
Control-C
^C

60% loss would be the problem. Was worse tonight than I have ever seen. Let's hope the problem is identified and fixed asap. I'm in Dundalk btw.

Holsten

Interesting, thanks for that.

mickzer

I'm on the 2Mb package and this is what I'm getting today.



mickzer

Woden

Was gonna start a thread but found this one. I'm on eircom Cabra exchange on the 3Mb package. For the most part its rock solid but over the last week at peak times 5-11 say I have had issues with latency. Speed seems fine but the high latency is killing me for gaming.

Here is an example below


Actualy pings do not seem to be affected if I ping boards or jolt etc. But the tracert shows an issue on the first hop often. I rang up about it to tech support got a nice chap but logged the issue and I said i'd monitor it. Could there be anything at my end causing this or is it purely an eircom issue?

Gummy Panda

I'm having the same problem at around 6pm till 9pm when playing wow. I'm not sure if its Emerald Dream or Eircom. People on ED are saying they're experiencing bad lag as well.

netman

I'm also having problems on WoW, spoke to people from other countries and they're fine, no latency issues.

Speedtest reveals somewhat stunted bandwitdh but look at the latency!
over 400ms from Dublin to Dublin?!?!?



Also traceroute to the WoW server shows high latency as soon as it leaves the exchange:
>tracert 80.239.185.50

Tracing route to 80-239-185-50.customer.teliacarrier.com [80.239.185.50]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192.168.1.254
2 20 ms 20 ms 12 ms b-ras1.blp.dublin.eircom.net [159.134.155.20]
3 241 ms 240 ms 241 ms pos11-3.coreb.cwm.dublin.eircom.net [83.71.113.161]
4 254 ms 256 ms 249 ms pos4-0.corea.the.london.eircom.net [83.71.112.202]
5 477 ms 474 ms 471 ms ldn-b1-link.telia.net [213.248.75.53]
6 483 ms 453 ms 446 ms ldn-bb1-pos1-1-0.telia.net [213.248.64.97]
7 481 ms 485 ms 491 ms prs-bb1-pos6-0-0.telia.net [213.248.64.9]
8 462 ms 469 ms 488 ms prs-b2-pos15-0.telia.net [213.248.65.222]
9 487 ms 480 ms 456 ms prs-rosy-ks51-link.telia.net [80.91.250.70]
10 478 ms 483 ms 467 ms 80-239-170-4.customer.teliacarrier.com [80.239.170.4]
11 470 ms 477 ms 486 ms 80-239-185-50.customer.teliacarrier.com [80.239.185.50]

Trace complete.

h2s

I take any of these speed tests with a pinch of salt.
It not a bad indicator of how things are but remember these tests have a lot to do with the route to the server doing the test. In my case I am in Kildare, but speedtest.net thinks I’m in Limerick because that’s where Eircom’s gateway is for my connection.

I regularly use two sites to measure speed – Numion & SpeedTest, On the whole Numion gives me the best results; over the last 12 weeks an average download speed of 2173.18 with an upload of 316.47 while the Speedtest’s average was down - 1505 and an up of 278.05

I am on a 3mbit line I normally have a very good speed up and down. Speeds going by Numion go between 2,700 and 2,300 download.

alleepally

I'm with Digiweb and here is my result (I'm on 3meg package with them). It's been bad for since the weekend. This happened before, I contacted support but no use - things went back to normal after a week again.

Gonzo

im having really bad lag issues as well over past week mainly during peak hours, 6pm to 11pm but thats when i went to be playing games!
Pings to Eircom itself are always fine but pinging any other location and its really bad.

Pinging home.eircom.net [159.134.198.138] with 32 bytes of data:

Reply from 159.134.198.138: bytes=32 time=10ms TTL=60
Reply from 159.134.198.138: bytes=32 time=11ms TTL=60
Reply from 159.134.198.138: bytes=32 time=7ms TTL=60
Reply from 159.134.198.138: bytes=32 time=7ms TTL=60

Ping statistics for 159.134.198.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 11ms, Average = 8ms

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=420ms TTL=58
Request timed out.
Reply from 89.234.66.107: bytes=32 time=415ms TTL=58
Reply from 89.234.66.107: bytes=32 time=430ms TTL=58

Pinging www.jolt.co.uk [82.133.85.65] with 32 bytes of data:

Reply from 82.133.85.65: bytes=32 time=257ms TTL=58
Reply from 82.133.85.65: bytes=32 time=247ms TTL=58
Reply from 82.133.85.65: bytes=32 time=266ms TTL=58
Reply from 82.133.85.65: bytes=32 time=270ms TTL=58

Ping statistics for 82.133.85.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 247ms, Maximum = 270ms, Average = 260ms

Pinging www.bbc.net.uk [212.58.227.78] with 32 bytes of data:

Reply from 212.58.227.78: bytes=32 time=286ms TTL=250
Reply from 212.58.227.78: bytes=32 time=270ms TTL=250
Reply from 212.58.227.78: bytes=32 time=282ms TTL=250
Reply from 212.58.227.78: bytes=32 time=291ms TTL=250

Ping statistics for 212.58.227.78:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 270ms, Maximum = 291ms, Average = 282ms

Thrill

EircomBB 2mb cork

My download speeds have been bad for a few weeks now and calls to
eircom have yielded nothing but the same old "logged with the engineer"
rubbish.

h2s wrote:

I take any of these speed tests with a pinch of salt.

I've been checking my speeds at different times over the long weekend and
found that while im only getting around 15-30kbps during the day, the
speed go back to a normal 185-210Kbps at around 1-1:30 at night.

And i just don't go by speed tests alone. I use downloads from different sites. The ones i use are at the bottom of this post.

Last night, after 1 o'clock they were downloading at 200+ Kbps, i tested
before i went to work this morning at around 8:30 and it was still the same, but after i got home the download speeds were 20-30 Kbps.

Just tested downloading them now and the speed is very slow.

EDIT: I cancel the downloads before they fully download, just long enough to see the overall speed.




http://www.videolan.org/vlc/download-windows.html (the first French site)

http://www.winamp.com/player/bundle.php

http://earth.google.com/tour/thanks-win4.html

http://www.divx.com/divx/windows/

http://www.download.com/CounterSpy/3000-8022_4-10337358.html

netman

Well, I have emailed broadband.support@eircom.net and I would suggest everyone else who has a problem does the same.

I ran a couple of trace routes to see where the bottleneck is, and from what I can see the problem lies in *.cwm.dublin.eircom.net.. anything that is routed through *.cra.dublin.eircom.net is fine.

Example here:
traceroute to eircom.net's DNS server:

tracert 213.94.190.194

Tracing route to dns1.cwm.dublin.eircom.net [213.94.190.194]
over a maximum of 30 hops:

1 1 ms 2 ms 2 ms 192.168.1.254
2 13 ms 46 ms 14 ms b-ras1.blp.dublin.eircom.net [159.134.155.20]
3 302 ms 291 ms 289 ms pos11-3.coreb.cwm.dublin.eircom.net [83.71.113.1
61]
4 296 ms 295 ms 304 ms 159.134.124.184
5 299 ms 306 ms 310 ms dns1.cwm.dublin.eircom.net [213.94.190.194]

But home.eircom.net gives a different picture:

Tracing route to home.eircom.net [159.134.198.138]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.254
2 15 ms 12 ms 13 ms b-ras1.blp.dublin.eircom.net [159.134.155.20]
3 11 ms 11 ms 12 ms pos11-3.coreb.cra.dublin.eircom.net [83.71.113.1
57]
4 12 ms 13 ms 11 ms ^C

Thrill

Dataisgod wrote:

For the most part its rock solid but over the last week at peak times 5-11 say I have had issues with latency. Speed seems fine but the high latency is killing me for gaming.


Actually pings do not seem to be affected if I ping boards or jolt etc. But the tracert shows an issue on the first hop often.

I haven't been able to play bf2 for ages now. Check out hop 5.



Today the eircom "support:D"..."technician:D"..asked me to ping hotmail.com.
I got the same result as i did a few minutes ago.



He just didn't have a clue what to say. He told me to run a spyware scan and that he would log
the problem with an engineer. I was told that twice in the past two weeks already.


.

EDIT: Just tried downloading from the sites in my other post above and when i tried this.....

http://www.videolan.org/vlc/download-windows.html

...it started downloading at.... 2254Kbps...it quickly dropped to 45-50 in a few seconds but the whole thing was nearly downloaded in that first few seconds.

The other sites are still 12-45kbps.

EDIT2: Just tried that link again. started at 2937Kbps.

EDIT3: Now this is just unreal! The whole program is downloaded the second i press the save button. Thats 9.07mb in a split second. I don't even get to see the download speed.

EDIT4: Now all the other sites are doing it except for the Google earth link, which is still around
40Kbps.
They are are downloading in an instant. Unnatural speed. Wish it was always like this.

The TICK

Hi... in Newbridge aswell and got this score :cool:
forgot to say have Home + 3mb connection

ThaMasta

Its not just eircom..2MB BT here in Offaly.

Similar symptoms as everyone else. Ongoing for about 4wks now.

Peak time gaming is out of the question. Pinging 400ms to boards.ie etc.

Been having murder with tech support all week, they eventually said its a contention issue. The line works perfectly off peak.

Is our fine broadband infrastructure buckling under the pressure of the increased uptake in broadband or is it just a fault somewhere thats affecting loads of users?