Seriously slow Eircom....

BoB_BoT

Hey all,
I work in a Netcafe in Athlone we're using Eircom Business 6mb, over the past 2 months i've noticed massive lag spikes, point blank connection failure, although I wasn't working on Tuesday, the other staff members let me know that the connection had ground to a halt with 80% + packet loss.

Are eircom doing network upgrades or is their equiptment failing, it'd be nice to know. Unfortunatly i'm not around most the time when the connection slows down, so havn't been able to call them and bitch.

Any Eircom reps reading this like to explain?

legologic

In Artane and on imagine meself and from about five to half ten at night for the last two nights i've been getting horrific pings that have stopped me from gaming completely. Servers i'd usually ping 25-40 i'm getting 200+. The thing is my friend directly across the road from me is on eircom and getting the same problem at the same times. It's happened a few times in the last 2 months. Another gaming friend a 5 minute stroll up the road is getting perfect ping. Should I ring my isp... Hahahahahahaha! Sorry... couldn't hold that one in.

Pinging google.ie 338ms
pinging ireland.com 217ms
pinging imagine.ie 233ms
pinging home.eircom.net 237ms
but in first place with a whopping 375ms
Pinging boards.ie

Khannie

I'm with BT and I'm experiencing the same issues. I've lost my static IP and my up is 28kb /s (that's not KB, it's kb...i.e. it's rated at 384 and I'm getting 28). Supposed to be working from home today. Can't do anything. Dial up would actually be better.

Khannie

ok....restarted my router again. I have my static IP back and ping is better, but packet loss is still very high.

edit: Update: Fixt! beautiful ping and zero packet loss back.

neacy69

My Eircom broadband has gone to shíte lately
last night i had about 10% packet loss not high i know but my average ping response time was approx 1000ms!!!!
I'm in the dundalk area

Woden

Right after emailing the support email for eircom broadband with tracerts and ping test logs I recieved this response today which thankfully did not contain any BS about spyware and such

"Thank you for contacting eircom net broadband support with your e-mail
dated 9/5/07.

We apologize for the delay in responding to your query.

In relation to your query there was an outage in eircom DSL
network affecting customers authenticated and connected via
b-ras1.srl.dublin.eircom.net server.

Effect: Intermittant breaks in broadband service/ packets loss and high
latency.

This issue has been fixed by eircom field engineers and full traffic
has been restored. We apologize for all the inconvenience caused."

I will monitor the connection now in the evenings and see how it is.

Khannie

neacy69 wrote:

10% packet loss not high i know

Jesus. I consider that very very high. What server were you pinging?

edit: For what it's worth over nearly 5 minutes I pinged and got:

272 packets transmitted, 271 received, 0% packet loss, time 276122ms
rtt min/avg/max/mdev = 9.566/10.698/16.065/0.675 ms

Holsten

Dataisgod wrote:

Right after emailing the support email for eircom broadband with tracerts and ping test logs I recieved this response today which thankfully did not contain any BS about spyware and such.

Lucky, I got an e-mail today too, yet with the usual bull**** about spyware etc....

Once again my connection is pure ****, took me nearly a minute to load this reply page.. a total joke. From around 4 till about 11/12 at night my connection is total bollox, only after that will it become useable... ugh.

I think it might be my modem or something, a mate lives up the road and his is fine.

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=74ms TTL=58
Reply from 89.234.66.107: bytes=32 time=93ms TTL=58
Reply from 89.234.66.107: bytes=32 time=55ms TTL=58
Reply from 89.234.66.107: bytes=32 time=42ms TTL=58

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 93ms, Average = 66ms

Thrill

I just did an eircom speedtest.......



This is from their 2MB package.

Skittle

Right it's 10:45pm on a Friday night, and here's my ping to my Multiplay.co.uk BF2142 games server:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         192.***.***.*** -    0 |   14 |   14 |    0 |    2 |   16 |    0 |
|            b-ras1.blp.dublin.eircom.net -    0 |   14 |   14 |    0 |   14 |   32 |   15 |
|     pos11-3.coreb.cwm.dublin.eircom.net -    0 |   13 |   13 |  125 |  138 |  156 |  125 |
|      pos4-0.corea.the.london.eircom.net -    0 |   13 |   13 |  140 |  152 |  172 |  140 |
|      ge-1.linx.londen03.uk.bb.verio.net -    0 |   13 |   13 |  140 |  154 |  172 |  172 |
|   xe-3-1.r01.londen03.uk.bb.gin.ntt.net -    0 |   13 |   13 |  140 |  156 |  234 |  234 |
|   mpuk-0.r01.londen03.uk.bb.gin.ntt.net -    0 |   13 |   13 |  140 |  182 |  313 |  140 |
|               underhill.multiplay.co.uk -    0 |   13 |   13 |  140 |  152 |  157 |  157 |
|________________________________________________|______|______|______|______|______|______|

Now here's my ping to the www.eircom.net website:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         192.***.***.*** -    0 |   13 |   13 |    0 |    0 |    0 |    0 |
|            b-ras1.blp.dublin.eircom.net -    0 |   13 |   13 |    0 |   13 |   16 |    0 |
|     pos11-3.coreb.cra.dublin.eircom.net -    0 |   13 |   13 |    0 |    9 |   16 |   16 |
|                          159.134.125.15 -    0 |   13 |   13 |    0 |    9 |   16 |   16 |
|                         159.134.198.138 -    0 |   13 |   13 |    0 |   10 |   16 |   16 |
|________________________________________________|______|______|______|______|______|______|

See the difference? The minute the traffic hits the external internet, it all goes to hell. I've raised this with Eircom and am awaiting "an Engineer to call me". If they don't I'm gonna ring them again and again and again.

More people have to raise this issue or else Eircom won't address it.

lucernarian

I have an idea on what servers are involved in this, though it's only an educated guess. The CRA part of the dns suffix in the second tracert is the same as the CRA code that stands for Crown Alley exchange, which could be the location of your usual RAS or whatever. I *think* that CWM stands for eircon's National command centre (or something called like that) in CityWest.

Mind you, even if I am right on this, it will probably make no difference.

Going by Dataisgod, that those on the SRL RAS (e.g. North Dublin - Summerhill is their tandem exchange I think) have been fixed up but the CWM part still needs solving.

jame5_b

I have 2mb package with eircom too as its unbelievably slow lately.. i did a speed test on the eircom site and got 24.93kbps. i know for definite its not the computer because last i was running bt wireless in rented house for college and it was perfect. i rang eircom and they said they will send out a technician but i think il switch to a different company.
Has anyone found a solution to the problem yet?

netman

Well, everything's working fine for me now but I've only started using broadband around midnight, and the problem's usually gone from 11pm.

I did however receive this:

We apologize for the delay in responding to your query.

In relation to your query there was an temporary outage in eircom DSL network affecting customers routing traffic through Belcamp DSL Bras -b-ras1.blp.dublin.eircom.net

Network Event: BLP-SRL transport failure 140 m/bit Service Affected: PSTN and DSL traffic

This issue has been fixed by eircom field engineers and full traffic has been restored. We apologize for all the inconvenience caused.

So it looks like there was a real problem and it looks like they've fixed it...
Guess I'll find out tomorrow.

Thrill

Cork eircombb 2mb

As usual, my speed has gone up since around 12 tonight.
This is frustrating as i want it during the day.

I've noticed that on the fifth or sixth hop of every tracert that it jumps to around 200+.

Of coarse eircom says my problems are because of spyware, which is total rubbish.

Holsten

Taken now...

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=16ms TTL=58
Reply from 89.234.66.107: bytes=32 time=16ms TTL=58
Reply from 89.234.66.107: bytes=32 time=15ms TTL=58
Reply from 89.234.66.107: bytes=32 time=15ms TTL=58

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 16ms, Average = 15ms

So my problem is contention then, everything is pretty fast now, come the afternoon they're crap..

Thinking about Magnet now, 1:1 ratio!

Dublin_Gunner

Same issues here, think i'm on the Finglas East exchange, Dublin.


Tracing route to multiplay.co.uk [85.236.96.22]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 12 ms 12 ms 12 ms b-ras1.blp.dublin.eircom.net [159.134.155.20]
3 13 ms 12 ms 12 ms pos11-3.coreb.cra.dublin.eircom.net [83.71.113.157]
4 295 ms 294 ms 282 ms pos4-0.corea.the.london.eircom.net [83.71.112.202]
5 289 ms 277 ms 284 ms ge-1.linx.londen03.uk.bb.verio.net [195.66.226.138]
6 286 ms 287 ms 284 ms xe-3-1.r01.londen03.uk.bb.gin.ntt.net [129.250.2.46]
7 268 ms 274 ms 272 ms mpuk-0.r01.londen03.uk.bb.gin.ntt.net [83.231.146.174]
8 290 ms 287 ms 287 ms www1.multiplay.co.uk [85.236.96.22]
Trace complete.


As soon as it hits the pos4-0.corea.the.london....... it all goes to hell.

I've noticed this over the past week. Pinging Irish sites seems to be fine.

Skittle

Yep, I'm on the Finglas East exchange too. Pings are still bad but it seems only to London destinations.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         192.***.***.*** -    0 |   47 |   47 |    0 |    7 |   16 |    0 |
|            b-ras1.blp.dublin.eircom.net -    0 |   46 |   46 |    0 |   29 |  375 |   15 |
|     pos11-3.coreb.cra.dublin.eircom.net -    0 |   46 |   46 |    0 |   22 |  282 |    0 |
|      pos4-0.corea.the.london.eircom.net -    0 |   46 |   46 |  125 |  148 |  375 |  140 |
|      ge-1.linx.londen03.uk.bb.verio.net -    0 |   46 |   46 |  125 |  149 |  500 |  141 |
|   xe-3-1.r01.londen03.uk.bb.gin.ntt.net -    0 |   46 |   46 |  125 |  167 |  562 |  125 |
|   mpuk-0.r01.londen03.uk.bb.gin.ntt.net -    0 |   46 |   46 |  125 |  160 |  562 |  156 |
|               underhill.multiplay.co.uk -    0 |   46 |   46 |  125 |  159 |  625 |  140 |
|________________________________________________|______|______|______|______|______|______|

Nexus

Got a reply from Eircom. Same old crap.

eircom Limited. Registered in Dublin. Registration Number 98789.
Registered Office - 114 St. Stephen's Green West, Dublin 2.
**************
Dear **********,

Thank you for contacting eircom net broadband support with your e-mail
dated 15/5/07.

In relation to your query, we have no reports of slow speeds or any sort
of network congestion in your area during peak hours.If you wish to have
your individual case fully troubleshooted for slow speeds please contact
the technical support helpdesk on 1890 260260 to have your case sent
for investigation.

Broadband Support: 1890 260 260

Option 1 - Home Starter,Home Plus,Home Professional,BROADBAND TIME
Option 2 - Business Starter,Business Plus,Business Enhanced

Lines are open from 8am to 10pm, 7 days.


We are unable to escalate unless "real-time" tests are carried your
with a support agent.



Kind Regards,

eircom net
Broadband Support

Dublin_Gunner

I got this reply:

Dear ******,

Thank you for contacting eircom net broadband support with your e-mail
dated 13/5/07.

In relation to your query we are aware of the recent high latency and
ping times issues to UK.

The issue has been reported to Eircom Network Core Operations team and
is still under investigation.

We apologize for all the inconvenience caused.



Kind Regards,

eircom net
Broadband Support