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Call cenre software

Dundalk Daily · 2007-05-10 22:47:36

Not sure if this is the right place but Im looking for software to work with a small business telesales/support section. Ive seen systems were a customer calls in and their account automatically opens with all their history etc and also the operators can also see calls on queue

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10-05-2007 11:47pm

#1

Dundalk Daily

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Not sure if this is the right place but Im looking for software to work with a small business telesales/support section. Ive seen systems were a customer calls in and their account automatically opens with all their history etc and also the operators can also see calls on queue

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#2 11-05-2007 12:07am
the_syco

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A package made by IBM called Tivoli is used at a good few call centre's.

http://www.ibm.com/tivoli

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#3 14-05-2007 7:49pm
KeithMur

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The connection between you phone and computer that you would need to get this working is called "TAPI"

If you have a tapi compliant phone system and tapi compliant software (i.e. Goldmine or Microsoft Access??(I think)) and most likely a server to tie ext 200 -> Reception computer you should be able to do it.

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