3 USB data modem - requires a second 3 account?!

Solair

I just called 3 telesales to ask about the 3 USB data modem. It seems, as a bill pay customer, I can't add it to my account, instead I have to go through the entire sign-up process again and create a new 3 account.

Do 3 just love bureaucracy ?

Or, is there some other agenda behind this?

culabula

Solair wrote:

I just called 3 telesales to ask about the 3 USB data modem. It seems, as a bill pay customer, I can't add it to my account, instead I have to go through the entire sign-up process again and create a new 3 account.

Do 3 just love bureaucracy ?

Or, is there some other agenda behind this?

After my experience with Vodafone, be glad, be very, very glad.

godskitchen

Yep thats right Three are doing this for your benifit..........they are so kind

Sam Vimes

Solair wrote:

Do 3 just love bureaucracy ?

yes

i just had to spend a few hours making a HTML interface to AFT for myself (complete with phonebook ) because 3pay blocks all applications. another pointlessly bureaucratic restriction. i'm using AFT with my meteor number of course because 3 doesn't do webtexts (another pointless restriction)

btw culabula, i won't be selling that 3pay sim after all. i managed to get AFT working on it which is really what i wanted it for. using it on 3pay changes it from AFT (almost free texts) to FT (free texts)

sorry

culabula

godskitchen wrote:

Yep thats right Three are doing this for your benifit..........they are so kind

Does it really matter?

culabula

Lads -I have just made an important discovery about these new 3 modems -PM me for details. I know for a fact that 3 IRL are monitoring here so I am not going to post.

culabula

Commander Vimes wrote:

yes

btw culabula, i won't be selling that 3pay sim after all. i managed to get AFT working on it which is really what i wanted it for. using it on 3pay changes it from AFT (almost free texts) to FT (free texts)

sorry

Kein problem

godskitchen

culabula wrote:

Does it really matter?

Does what really matter?

Solair

I'm just annoyed that I would have to have 2 seperate accounts, have to fill in a big load of forms.

Surely, as a bill pay customer, I should be able to bundle the modem into my account. It's just unnecessarily annoying and puts me off signing up.

Random

I don't really get why Three don't allow multi-line accounts

legs11

cula whats this info you know?

i got a call from 3 today but missed it, some incoherent guy left a message i couldnt understand, so i didnt bother calling them.

so i got nothing now and use nice old dial up.

paulm17781

culabula wrote:

I know for a fact that 3 IRL are monitoring here so I am not going to post.

Could they do something about their substandard customer service then?

3, we hate your customer service, do something about it.

Sam Vimes

culabula wrote:

Lads -I have just made an important discovery about these new 3 modems -PM me for details. I know for a fact that 3 IRL are monitoring here so I am not going to post.

if they monitor these boards they're even worse than i thought they were. not fixing problems they don't know about is one thing but seeing the problems people are having and still not telling the customer care these problems exist is verging on criminal

Rockson

culabula, I was thinking about trying out that new modem this week! Should I think twice? Any chance you'd PM me with that discovery? I give you my word I have no connection to any of the networks whatsoever!