Meteor's PAFFF

dango

I registered for PAFFF a few days ago. I didn't have a chance to get €20 credit for a few days. I recently topped up there and assumed that i'd be ready to go with the service. Naturally i rang my FFF then checked my balance. I was €1.50 down I then rang up customer service who told me it would take a while to register me for the new service. Naturally i didn't mind but asked if i had been paying the new higher tariff all the while. To this she replied yes. I think it's disappointing that such a scenario has arisen.
I know the usual people will come in with "you should have read the T&Cs" but still i'm slightly disappointed that they would bill me for using a service I could not have been using...

7.Ronaldo

Once you topped up by €20 in one go after you've subscribed to the promotion then you wont be charged for calls to your PAFF.

Their have been cases where the promotion hasnt kicked in and the customer has been charged for Meteor to Meteor texts or calls to their PAFF. If this is the case then you should call Customer Care on 1905, they will take your details and send them onto CCTech who can fix the error with the promotion and back date the charges.

To subscribe to PAFF you need to change tariff. This means moving to Pre Pay Anytime Xtra. As soon as you move to this tariff your calls will be charged at a higher rate. Its then up to you whether or not you want to activate the PAFF promotion by topping up with €20 in one go every 30 days.

Solair

What's a 'PAFF?

steveland?

Solair wrote:

What's a 'PAFF?

Phone A Friend For Free one would think?

neilled

Solair wrote:

What's a 'PAFF?

Phone a friend for free