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IFA Telecom - Problem connecting to new account

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  • 25-05-2007 4:15pm
    #1
    cpk
    Closed Accounts Posts: 20 ✭


    Just wondering if anyone has used these guys before and have had any problems ?

    they seem to be subcontractors using btbb

    Got username and password and entered them as follows into BT Voyager.

    Username: xxxxxxxxxxx@btbb

    Password: xxxxxxxxxxx

    Connection is dropping out at authentication at ISP. Got them to reset the account and they say it's live but still same prob. Any ideas?

    <edit by moriarty: removed username/password>


Comments

  • Options
    #2
    JohnnieM
    Closed Accounts Posts: 716 ✭✭✭JohnnieM


    Are you getting a Sync light on your modem?


  • Options
    #3
    cpk
    Closed Accounts Posts: 20 ✭cpk


    Yeah lights are all fine. diagnostic is fine till authetication with isp.


  • Options
    #4
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    Probably a case of the modem arriving before your account is fully setup (a regular occurence with BT).
    Make sure you're entering your details correctly then get onto support and verify that they have everything setup at their end.


  • Options
    #5
    cpk
    Closed Accounts Posts: 20 ✭cpk


    Turns out the problem is on their side, supposedly they're sorting it out and all should be fine. May involve changing my username.

    Wish they could have told me this earlier to save on some paranoia over my settings.

    oh and heh heh :

    "<edit by moriarty: removed username/password>"

    Can't remember what I used but it certainly wasn't my username and password. Good to know someone looks out for people making those mistakes though.


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