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DELL PROBLEMS, please help.

Sean Foley · 2007-05-25 15:34:24

Tried to buy a P.C. from Dell's website, 11 days ago. Applied for credit, ie. a pay by month agreement. Was supposed to hear back within 48hours, bt I didn't. Called their "customer care" team, put through to Asia, it's in India I think. Staff seem to have a very limited knowledge of what's going on and after FIVE…

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25-05-2007 4:34pm

#1

Sean Foley

Registered Users Posts: 67 ✭✭

Join Date: March 2007

Posts: 57

Tried to buy a P.C. from Dell's website, 11 days ago. Applied for credit, ie. a pay by month agreement. Was supposed to hear back within 48hours, bt I didn't.

Called their "customer care" team, put through to Asia, it's in India I think. Staff seem to have a very limited knowledge of what's going on and after FIVE phonecalls on consecutive days and umpteen apologies and assurances that I'd be contacted by phone or e-mail later that day, I've yet to receive any call. I'm sick to death of it by now and don't plan on wasting any more credit on phonecalls to customer care.

Does anyone know how I can sort this out, or has anybody got a contact address or phone number that might get me through to someone in Ireland or the U.K.? The whole situation is ridiculous and offputting.

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#2 25-05-2007 4:36pm
Mac daddy

Registered Users Posts: 2,942 ✭✭✭

Join Date: April 2003

Posts: 2812

Have you not tried calling there sales line instead?

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