Porting number to 3

shayser

How long does it actually take to port a number to 3?

They state 3 days, Comreg state a few hours.

17 days after my request they still haven't ported my number. Anyone done this, and how long did it take?

Sam Vimes

Its supposed to take a few hours but 3 often have problems in this area. My advice is to phone them up and make their lives a misery until they get it done. If they can fob you off the will

1huge1

friend did it a few weeks back took 3 days

shayser

Sent the original CAF with a Vodafone bill, as they require. Then rang twice in a week after the three days had passed. The first time they said it should happen "soon". The second time they asked for my details again and asked me to fax them a second copy of my Vodafone bill and that it would be done that day. That was 9 days ago. Sent an email to Comreg last night so hopefully they will make them get a move on. Was just wondering if this carry on is typical and if it will eventually happen.

BuffyBot

Bought a 3Pay phone today after 2. Porting was done by the time I got home at 4...didn't even get a chance to get my numbers off my old SIM :O

tallus

Thinking of porting across to 3 myself, o2 data pricing is a joke.

AdMMM

BuffyBot wrote:

Bought a 3Pay phone today after 2. Porting was done by the time I got home at 4...didn't even get a chance to get my numbers off my old SIM :O

Exact same thing happened to me! 20 minutes after buying the phone my old deactivated leaving me with no way to ring my friend for a lift!

paulm17781

My girlfriend ported on a Saturday, when I called her (from a 3 phone) it called the new one. It was Monday before the old one was fully deactivated. This was O2 not 3 though.

Random

You can still access your old SIM card, it just won't connect to a network.

AlmightyCushion

Bought a 3pay phone on a friday at around 5.30 and it was done the next day when I woke up which was the afternoon (very late night).

Irishdudedave

Ok I know its off topic but I didnt want to start a new thread for it.

I got my 3 phone delivered this morning after buying from their website but i did not receive a port form. I printed the one from their website but it doesnt give the address to return it to. Does anyone know what it is?

testicle

3 Customer Services
PO Box 333
Dublin 2

http://www.three.ie/contactus/index.htm

shayser

I waited four days for this bulls*it reply from Comreg:

Hi Peter

Thank you for your email.

Porting from one provider to another can sometimes take a few wks.

Was this not explained to you at the time?

Regards

J*** D****

My patient reply:

Hi J***,

Thanks for your reply.

I'm afraid your answer is inadequate and wrong, according to publications by your organisation and by 3 Ireland.

To quote you here:

http://askcomreg.ie/mobile/mobile_number_portability.19.LE.asp

How long will it take?
Most changes should be made within a few hours. The processes are designed to make moving your number to a new network as timely and straightforward as possible.


To quote 3 here:

http://www.three.ie/support/switching.htm

As soon as you have sent it back to us, we'll contact you within 3 working days to finalise the details, and then it should only take 2 - 3 hours for your number to be moved.

It's now been 20 days. 3 have had 2 Customer Authorisation Forms and several phone calls from me yet nothing is being done.

I will repeat my initial request to you. Can you help me with this?

Many thanks,

[My name].

So I guess I'll just sit here and pay two bills until the fools at 3 decide to open their post and then keep waiting until they decide to do anything with my request(s).

As for Comreg, Jesus wept.......

Skary

shayser wrote:

How long does it actually take to port a number to 3?

They state 3 days, Comreg state a few hours.

17 days after my request they still haven't ported my number. Anyone done this, and how long did it take?

Did you request the initial port through a shop where you bought the phone?
Have you got any outstanding bills with VF? All of these could be delaying your port - when I ported over, I have not supplied them with my Temp 3 number and that held it up (purely my fault)
Fax it to their head office (fax no on www.three.ie) and just explain that you have been waiting for a long time for it to port and can they possibly speed things up - I am all for the "ask nicely" thing unlike some of the others

Skary

Irishdudedave wrote:

Ok I know its off topic but I didnt want to start a new thread for it.

I got my 3 phone delivered this morning after buying from their website but i did not receive a port form. I printed the one from their website but it doesnt give the address to return it to. Does anyone know what it is?

You should fax it (fax no on www.three.ie) the postal system will add days onto it

shayser

I've no outstanding bill with Vodafone.

I purchased online, selected the "tick if you're porting..." option. Got the CAF with the phone which I completed with ALL the required information. After a week or so following a phone call to them I also sent them a fax. Last Thursday, I downloaded a new form from their website and sent everything again. Still nothing.

Minto

I got a 3 phone for Christmas. The girl in the shop told my mom that my old number would be ported over on Christmas day. I rang them on the 27th (My first experience with 3's wonderfully helpful and understanding customer service) they said give it one week. It was well into my college exams (in the middle of January) when it was finally ported over. I rang 3 and told them it was a disgrace and was offered sincere apologies and that was it! As soon as I can get my unlock code, I'm gone! Which is a story for another day. The moral of the story is don't trust 3.

Irishdudedave

Got a call from 3 customer care at 2 today saying they recieved my port forms and they put t through...It took 20 minutes and now its done. Can't fault that!

Blaster99

shayser wrote:

I've no outstanding bill with Vodafone.

I purchased online, selected the "tick if you're porting..." option. Got the CAF with the phone which I completed with ALL the required information. After a week or so following a phone call to them I also sent them a fax. Last Thursday, I downloaded a new form from their website and sent everything again. Still nothing.

You need to call them and get hold of someone who will take ownership of the problem. Don't accept this "it will be done in 24 hours" crap that they always peddle. Speak to a supervisor if necessary. Sending e-mails or sending in that form over and over is going to get you nowhere. The rep should be able to tell why the porting request is failing.

Kurn

Personally I can not handle their customer care - got bounced so much with them i just gave up - they simply dont care - i guess thats what happens when you outsource....

BuffyBot

Bizarrely, it's not outsourced. 3 have their own centres in India....so there isn't even that excuse

Kurn

Really? So they just dont care then LOL
I knew it was in India, I remember calling them for an unlock code, and they refused it - even if I paid them, I asked the guy there, does this mean my phone is useless - and he said yes sir thank you for calling 3 and hung up!
At least the other networks pretend to care

Rockson

johnmryan wrote:

Personally I can not handle their customer care - got bounced so much with them i just gave up - they simply dont care

I'm the same. After a really bad experience with their Indian call centre I can't deal with the stress of ringing them up now if I've a problem.