3 Internet texts

The_Chopper

Hi all,

Just wondering if the new 3 network have webtext available as I haven't been able to find it anyone.

Urban Weigl

No. Have you considered O2? They're the only Irish network to give you 250 free international web texts every month.

The_Chopper

Urban Weigl wrote:

No. Have you considered O2? They're the only Irish network to give you 250 free international web texts every month.

I was with O2 until now - but had a huge run in with their customer care.

Basically I moved house and sent them on my new address and they acknowledge it. I didn't receive a bill for 6 weeks or notification from them of any kind. I assumed they sent my bill to my old address and I would get the next one. Anyway to cut a long story short - they just cut me off, saying I didn't pay the bill.

I wasn't a happy camper

cast_iron

The_Chopper wrote:

I didn't receive a bill for 6 weeks or notification from them of any kind. I assumed they sent my bill to my old address and I would get the next one. Anyway to cut a long story short - they just cut me off, saying I didn't pay the bill.

I think there must be more to that story....I would often leave my o2 bill for over 2 months with no hassle. Phone calls from their (award winning) customer care would only start around then...

The_Chopper

cast_iron wrote:

I think there must be more to that story....I would often leave my o2 bill for over 2 months with no hassle. Phone calls from their (award winning) customer care would only start around then...

The only other thing i can think of is that I had a direct debit on my account and closed my account without telling them about it.

This is the first time i've had a problem with their customer service - however it is a biggy.

cast_iron

The_Chopper wrote:

The only other thing i can think of is that I had a direct debit on my account and closed my account without telling them about it.

I thought as much.

I would consider the fact that the company had no financial recourse to you as you severed the only method of payment to them without notice a fairly valid reason for cancelling any account.

Your account had the potential to run enormous bills, leaving only the (expensive) courts as their only option. Without such a cancelling policy, they would spend more on court cases than was worth retrieving those bills. Hardly good business practice...(not that that makes them mixing up your address okay)

The_Chopper

cast_iron wrote:

I thought as much.

I would consider the fact that the company had no financial recourse to you as you severed the only method of payment to them without notice a fairly valid reason for cancelling any account.

Your account had the potential to run enormous bills, leaving only the (expensive) courts as their only option. Without such a cancelling policy, they would spend more on court cases than was worth retrieving those bills. Hardly good business practice...(not that that makes them mixing up your address okay)

I opened another account and was planning on setting up a DD.
Still I'd been a customer with them for 7 years

cast_iron

The_Chopper wrote:

I opened another account and was planning on setting up a DD.
Still I'd been a customer with them for 7 years

The word planning implies you didn't actually do anything. You could have planned a round the world trip and a trip to the moon - same difference to o2, ie they don't care what your plans were.

I don't want to labour the point too much, but what you or anyone was planning to do can't really dictate a companies policy.
And what if you didn't? More loss and waste to the company.


I was with them over 10 years - never an issue with billing - left them purely due to a shabby website.

The_Chopper

cast_iron wrote:

The word planning implies you didn't actually do anything. You could have planned a round the world trip and a trip to the moon - same difference to o2, ie they don't care what your plans were.

I don't want to labour the point too much, but what you or anyone was planning to do can't really dictate a companies policy.
And what if you didn't? More loss and waste to the company.


I was with them over 10 years - never an issue with billing - left them purely due to a shabby website.

Do you work for O2?

I accept that this is only the 2nd issue I've ever had with O2 - however it's a pretty big one.

Fact 1: they cut me off within a month and a half with no notice,
Fact 2: I received no bill off them and despite my contacts with them - I still have not received a bill, even though I've reconfirmed the address with them at least twice
Fact 3: I've been a customer with them 7 years (no more)

To my knowledge I only owe around €150 and have ran up bills well in access of €400 in months gone by.

It happens - I'll get over it and don't really mind. About time I try a new network anyway.

Random

You didn't pay your bill so they cut you off. This seems fair enough, they shouldn't have to chase you up for bills.

You've been a customer for 7 years. Alright, there should be some leeway here from a relations point of view, but not from their T&C .. if you're telling the complete story then it all seems to have gone a bit out of proportion - ring them up, explain what's happened .. tell them you'd like to remain a customer and pay your bill.

You've still not recieved a bill? You can view your bill online or pay with a debit/credit card over the phone if your concern was paying your bill. They should probably be able to recreate an invoice though, did you specificially request a new/replacement one to be sent to your address?


It seems to be bad handling of a situation on both ends .. but we're only getting a small bit of one side of the story.

The_Chopper

Back to my original question - does anyone know if you can send web text from 3 ireland?
Also does anyone know how to check phone credit on 3 pay as you go?

BuffyBot

They don't offer webtexts.

And you can check your credit by dialling 444 or visiting My3 on your handset