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BT DSL Problem

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  • 30-05-2007 9:31am
    #1
    Finn Dub
    Registered Users Posts: 160 ✭✭


    I lost broadband access over the weekend, so rang up tech support on Monday. The DSL light is not lighting on the router. Tech support had me do all the usual stuff of plugging out all other phones etc, but its still off. So they said they would have to do a line test and this would take up to 5 days. They said I had to leave the routher plugged in on and powered on for the next 5 days. Is this really necessary, the adaptor on the router gets pretty hot when its been on for a couple of hours so I am not too happy about leaving it plugged in day and night for 5 days. Will it make and difference if my router is not connected when they run the line test?

    Cheers,
    Finn


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    #2
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    If you want it sorted reasonably quickly then leave it plugged in. There are some tests that require a BB modem to be connected at the other end. They won't know the problem is fixed until they see your modem connected on their system. Don't worry about the adapter, they all get hot.


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    #3
    Little-Devil
    Closed Accounts Posts: 911 ✭✭✭Little-Devil


    Finn Dub wrote:
    I lost broadband access over the weekend, so rang up tech support on Monday. The DSL light is not lighting on the router. Tech support had me do all the usual stuff of plugging out all other phones etc, but its still off. So they said they would have to do a line test and this would take up to 5 days. They said I had to leave the routher plugged in on and powered on for the next 5 days. Is this really necessary, the adaptor on the router gets pretty hot when its been on for a couple of hours so I am not too happy about leaving it plugged in day and night for 5 days. Will it make and difference if my router is not connected when they run the line test?

    Cheers,
    Finn

    If you wanted your problem sorted, then do as they say. You dont have to leave it on during the night, i would say more on week days durning the day.


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    #4
    Henry O'Henry
    Closed Accounts Posts: 85 ✭✭Henry O'Henry


    Hi Finn. Developed similar problems with my BT connection over weekend and they have just start re-appearing (i.e I am loosing the dsl signal and having to reboot router several times before a signal appears) tonight. I have tried a second router, same problem. You arn't in D6 are you?


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    #5
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    Little-Devil wrote:
    If you wanted your problem sorted, then do as they say. You dont have to leave it on during the night, i would say more on week days durning the day.
    If it's a line fault or a fault in the exchange then it'll be passed onto Eircom. A line fault would definately be done during the day but most of the exchange work is done at night (between 11pm and 7am).


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    #6
    chopperbyrne
    Registered Users Posts: 11,004 ✭✭✭✭chopperbyrne


    kaizersoze wrote:
    If it's a line fault or a fault in the exchange then it'll be passed onto Eircom. A line fault would definately be done during the day but most of the exchange work is done at night (between 11pm and 7am).

    Do you know this from first hand experience because I worked for eircom and I've never known that to be the case.


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