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    #2
    byte
    Moderators, Regional North West Moderators Posts: 19,120 Mod ✭✭✭✭byte
    byte


    http://www.smarttelecom.ie/residential.php says it's 4meg. I'd say it's just a mistake on the homepage. I can't really tell anymore, as I was dropped to 3meg due to line issues at higher speed :(


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    #3
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,677 CMod ✭✭✭✭Sad Professor


    Weird. There's been no response to the question on the support forum either. I find it hard to believe they'd change the standard speed without an announcement or press release on the homepage. My speeds are unchanged however. My line is not quite able for the full 4Mb either but I still get a stable 3.5.

    But it wouldn't surprise me if they are lowering the advertised speed to 3Mb, as I suspect in a lot of cases they aren't able to fulfil 4Mb due to poor line quality.


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    #4
    Couch Potato
    Registered Users Posts: 481 ✭✭Couch Potato


    Just called them

    New packages are 3/5/7 Megs - entry level is 3 meg.

    Asked why the change - Answer - People did not want 4 megs as an entry level package - what a load of bull


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    #5
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,677 CMod ✭✭✭✭Sad Professor


    What about the people already on 4Mb? Will we get downgraded to 3Mb?


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    #6
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    Couch Potato wrote:
    Just called them

    New packages are 3/5/7 Megs - entry level is 3 meg.

    Asked why the change - Answer - People did not want 4 megs as an entry level package - what a load of bull

    Not necessarily - an amazing amount of people who just want the net for surfing emails etc will not give two hoots as to whether the speed is 3 or 4Mb and proably due to line issues the 4Mb is more trouble than its worth. A lot of people like myself and other posters here are being brought back to a 3Mb product anyways to avoid constant disconnects. Maybe there is also a financial saving for Smart in not providing the 4Mb as a matter of course?


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    #7
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    dub45 wrote:
    A lot of people like myself and other posters here are being brought back to a 3Mb product anyways to avoid constant disconnects. Maybe there is also a financial saving for Smart in not providing the 4Mb as a matter of course?

    The 4Mb was brought in after the buyout etc. and price rise IIRC. They have probably brought the basic down to 3 and can now charge for upgrades to 4 etc. I would think it just makes it easier for them. It is still excellent value. I am beginning to tire of NTL and my move to Smart, even if it is 3Mb...

    Edit: It still costs €40p/m and is advertised at 3Mb, they must have dropped the speed.


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    #8
    pizzahead77
    Registered Users Posts: 2,281 ✭✭✭pizzahead77


    byte wrote:
    http://www.smarttelecom.ie/residential.php says it's 4meg. I'd say it's just a mistake on the homepage. I can't really tell anymore, as I was dropped to 3meg due to line issues at higher speed :(


    But http://www.smarttelecom.ie/broadband.php states its 3Mb


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    #9
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,677 CMod ✭✭✭✭Sad Professor


    One of the admins on the Smart forum has responded to say that existing users shouldn't be affected by the new (slower) speeds.


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    #10
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,494 Mod ✭✭✭✭Cabaal


    Sad Professor wrote:
    One of the admins on the Smart forum has responded to say that existing users shouldn't be affected by the new (slower) speeds.

    Its nice they respond to broadband related requests, they've given up on all VoIP questions on smart076.ie ...its just full of spam now :confused:


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    #11
    Oracle
    Registered Users Posts: 3,630 ✭✭✭Oracle


    Yes the Smart076 forum was full of spam, but happily they've solved the problem; the forum's been completely removed :eek: : www.smart076.ie (The Forum link is at the top right.)


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    #12
    byte
    Moderators, Regional North West Moderators Posts: 19,120 Mod ✭✭✭✭byte
    byte


    dub45 wrote:
    Not necessarily - an amazing amount of people who just want the net for surfing emails etc will not give two hoots as to whether the speed is 3 or 4Mb and proably due to line issues the 4Mb is more trouble than its worth. A lot of people like myself and other posters here are being brought back to a 3Mb product anyways to avoid constant disconnects.
    Yeah, I agree.

    A 3Mbit service is still OK for €40 pm. Even at that, the 3Mbit seems to be over-compensated as it can connect around 3.5Mbit.


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    #13
    Boston
    Closed Accounts Posts: 17,163 ✭✭✭✭Boston


    Heres the thing, alot of people where actually getting a poorer service by trying to force 4mb then they where on 3mb, so it makes perfect sense to give users the lower speed as basic.

    Anyone have any links on the new packages, especially relating to upload speed.


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    #14
    Couch Potato
    Registered Users Posts: 481 ✭✭Couch Potato


    New Packages as follows :

    3MB/256K – €39.18 – plus all local and national calls €44.18

    5MB/384K - €44.18 – Plus all local and National Calls €49.18

    6MB/512K - €49.18 – Plus all local and national calls €54.18

    7MB/640K - €54.18 – Plus all local and national calls €59.18

    All including Line Rental


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    #15
    Dankoozy
    Closed Accounts Posts: 1,115 ✭✭✭Dankoozy


    why do they insist on having these craptastic upload speeds?

    on a 3072/384 connection now - downloading at full speed uses up just over half my upstream bandwidth. why doesn't any ISP have a pick and mix option, that you can just buy 64k blocks in each direction


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    #16
    Boston
    Closed Accounts Posts: 17,163 ✭✭✭✭Boston


    Dankoozy wrote:
    why do they insist on having these craptastic upload speeds?

    on a 3072/384 connection now - downloading at full speed uses up just over half my upstream bandwidth. why doesn't any ISP have a pick and mix option, that you can just buy 64k blocks in each direction

    Downloading at full speed uses none of your upload bandwidth, hence the term downloading. Of course there are control messages passed back and forth which will require some upstream capacity, but nothing like half the upstream.

    Your idea about variable block size would require alot of messing about at the DSLAM.


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    #17
    Couch Potato
    Registered Users Posts: 481 ✭✭Couch Potato


    Can anyone tell me what is the upload speed on the current 8 Meg package please ?


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    #18
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,677 CMod ✭✭✭✭Sad Professor


    Couch Potato wrote:
    Can anyone tell me what is the upload speed on the current 8 Meg package please ?

    Afaik it's 256Kps for all the packages. Or least that's what they tell you over the phone.


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    #19
    pizzahead77
    Registered Users Posts: 2,281 ✭✭✭pizzahead77


    Couch Potato wrote:
    Can anyone tell me what is the upload speed on the current 8 Meg package please ?

    its officially 512kb but i'm getting 605kb :D


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    #20
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,494 Mod ✭✭✭✭Cabaal


    Oracle wrote:
    Yes the Smart076 forum was full of spam, but happily they've solved the problem; the forum's been completely removed :eek: : www.smart076.ie (The Forum link is at the top right.)


    well removing the forum altogether will certainly sort the spam problem, shame the didn't update their site to remove the link to it,

    I get the feeling this service is as good as dead with Smart, such a shame too :confused:


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    #21
    Oracle
    Registered Users Posts: 3,630 ✭✭✭Oracle


    I hope the Smart076 service isn't dying soon, I'm still using it, its working very well. I think it's great. I know there's a lot of VoIP service providers out there, but I think Smart076 is the cheapest and easiest for those starting out. I haven't seen a better deal than this for an ATA: http://www1.smart076.ie/offer.htm includes €15 call credit. Just for registering you get free VoIP software and an 076 number. I know their VoIP calling rates are not the cheapest but you can change the settings and switch, or add a second line with a cheaper provider to the ATA.


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    #22
    dave oc
    Registered Users Posts: 823 ✭✭✭dave oc


    Slightly ot here: if I want to change to smart from NTL/ Eircom do I have to change my landline number or can it be ported over?


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    #23
    Liam Byrne
    Closed Accounts Posts: 18,163 ✭✭✭✭Liam Byrne


    Dave6195 wrote:
    Slightly ot here: if I want to change to smart from NTL/ Eircom do I have to change my landline number or can it be ported over?
    ComReg and eircom's self-congratulatory press releases imply that you can switch without changing number, however (despite the fact that that's apparently available for almost a year) I have yet to hear of someone who's managed it.

    Not being able to do it suits eircom down to the ground, since it means that business won't go for the cheaper/better package if it means their business cards, ads, stationery, websites, online directory listings and their customers' personal phone books all need to be updated.

    If you do manage it, you might let us know......otherwise this supposed progress is pure fiction.


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    #24
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    In other words ring Comreg and ask them what the official postions is now on this very important issue!


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    #25
    Rather_b_diving
    Closed Accounts Posts: 95 ✭✭Rather_b_diving


    GLUMP as its called enables a user to move their number along with their broadband and Smart, BT and Magnet all now support it (these are the companies with LLU hardware in the exchanges) - I know of a few people who have done this successfully.

    So it is possible to move your number from eircom to Smart - or as Smart found out last september to move from Smart back to eircom - sad they drove the whole issue through then it was used against them :-(

    Very few operators have a porting agreement with NTL so if you want to move your phone number from Smart to NTL you have to move to eircom and then to NTL.

    I think Blueface have a porting agreement with NTL so you might be able to move number to Blueface and then port to NTL - but why bother Blueface is better than NTL, who come in a close second to BT for worst provider on the planet in terms of customer care & billing


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