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Broadband Cooling Off Period

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  • 02-06-2007 7:14pm
    #1
    ballooba
    Registered Users Posts: 6,315 ✭✭✭


    I thought all providers had these so that if you didn't like the service you could cancel it? The following in the Irish Broadband T&Cs is confusing.
    If the Subscriber is a Consumer who has purchased the Equipment or the Service over the telephone or
    online, that Subscriber may cancel this Agreement for any reason without penalty within the following time
    limits :
    5.1.1 for the Equipment, up to seven working days from the date of delivery of the Equipment; or
    5.1.2 for the Service, up to seven working days from the date Irish Broadband accepting your Customer
    Authorisation Form.
    5.2 You agree that your right to cancel the Service will not apply where the provision of the Service commences
    before the seven day cooling off period expires.
    Looks like once your connection is up and running the cooling off period is finished. So you don't actually get to try the service.


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    #2
    Blaster99
    Closed Accounts Posts: 2,630 ✭✭✭Blaster99


    The remote selling directive, or whatever it's called, is not supposed to give the buyer the right to try a service or product. If you buy something online you can only return it if you haven't opened it or used it. That's what cooling off means. IBB's interpretation is correct.


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