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How far will networks go to keep you from moving?

  • 05-06-2007 2:18pm
    #1
    Akula
    Registered Users, Registered Users 2 Posts: 786 ✭✭✭


    How much have you been offered to stay when you have called and said you are leaving?

    Most I was ever offered by Vodafone was three months free rental.


Comments

  • #2
    thehomeofDob
    Registered Users, Registered Users 2 Posts: 1,452 ✭✭✭thehomeofDob


    They don't really have much in the way of retentions here. Now a few years back my mam was able to secure a really good monthly contract on vodafone with plenty of minutes/texts. Other than that, three free months is pitiful really.


  • #3
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    How many free months do you want? 12? What's the point in keeping you if they're gonna comp all your bills?


  • #4
    neilled
    Registered Users, Registered Users 2 Posts: 1,232 ✭✭✭neilled


    When working with 02 i got a few people bumped up from gold to diamond upgrades as they were really unhappy and vodafone were doing really good (in comparison) connection deals on the likes of the n70.


  • #5
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    @neilled
    These customers would have the spend to match though, surely?


  • #6
    thehomeofDob
    Registered Users, Registered Users 2 Posts: 1,452 ✭✭✭thehomeofDob


    ciaranfo wrote:
    How many free months do you want? 12? What's the point in keeping you if they're gonna comp all your bills?

    I wouldn't want 12 free months, but say, more minutes, or the same minutes for less, something similar.


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  • #7
    neilled
    Registered Users, Registered Users 2 Posts: 1,232 ✭✭✭neilled


    The customers were entitled to a gold upgrade. The handset would have cost ( for example) say ?350 on upgrade. The rival network has it for ?200 on a similar priceplan for a new customer. Customer complains bitterly to retail staff, retail staff rings customer care, tells customer care customer is peeved, explains priceplans and cost to customer care. Customer care offers line rental discount, after upgrade etc. Its an open secret. In the uk you normally ask for your pac code which you need to bring your number with you to another network. That normally sets alarm cells singing and you may look forward to a better offer.


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