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CD-WOW, are they still trading??

Brianb8802 · 2007-06-05 15:53:06

Anybody know what the story is if you have a current order with cd wow, I put in an order for command and conquer for the xbox360 on the 16th of may. Then since the news of them having to fork out £41 million, i have been getting an email every week saying that they are still waitin for stock of the item to arrive. The…

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#92 11-09-2007 9:08am
notahappycamper

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See Below:

"
Original Message
From: Tammy Stewart [mailto:tammy@cd-wow.com]
Sent: 10 September 2007 16:51
Subject: CD WOW!

*** WARNING : This message originates from the Internet ***

Hi

Thanks for that and I'm fully aware that we're not getting very good press at the moment due to a number of issues but MTOL (HK) Ltd (the company who owned CD WOW!) has now been sold so there is light at the end of the tunnel at last!

There have been a lot of issues over the last few months, such as the BPI Court Case, the fire in our warehouse which affected dispatch and payment service provider issues preventing us from processing refunds.

However I am pleased to say that in conjunction with the new owners of CD WOW! we are now working very hard to get the business back on track.

Kind regards

Tammy

CD WOW! Customer Service Director
www.cd-wow.com

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#93 11-09-2007 6:47pm
Zaph

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They'll literally have to start giving stuff away free and deliver it in no more than three days to regain the goodwill and business they've lost.

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#94 12-09-2007 9:28am
squibs

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My take is this, niw that I've had a chance to consider. My order was late, but it arrived. I'm more miffed that I wasn't forewarned than anything else.

This company was the big innovator for cheap CDs in Ireland. Most of the posters here probably saved a few quid by dealing with them. They went through big problems as outlined in Tammy's email above, and people like Tammy are being pretty open about the problems.

I figure I'll wait a month or two and give them another shot. If they get that wrong, I'm gone for good.

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#95 12-09-2007 10:33am
chrislad

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I agree. They have some major problems, but they've been giving good deals for years. I was never a huge user of them, but they've saved a lot of people a lot of money, so give them a chance. As squibs has said, they've been open about their problems, and I'd say they'll be sorted soon enough

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#96 18-09-2007 11:40am
MOH

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Seem to be improving a bit.
Ordered a DVD last Tuesday evening, shipped on Thursday, arrived this morning.

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#97 18-09-2007 4:18pm
Nea

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I had a pain in my hole waiting so I switched what I ordered in June to something different. Changed it last Tuesday and received it today.

It wasnt a Top 75 album either.

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#98 20-09-2007 11:06am
manc

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possibly sorted now, see...

http://www.boards.ie/vbulletin/showthread.php?p=54049378#post54049378

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#99 20-09-2007 2:05pm
muffler

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manc wrote:

possibly sorted now, see...

http://www.boards.ie/vbulletin/showthread.php?p=54049378#post54049378

I think everyone is getting that email - see my post in another thread about CDWOW

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#100 21-09-2007 7:12am
notahappycamper

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Think I'll stick with Play.com at least you know if an item is in stock or not.

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#101 21-09-2007 10:22am
MOH

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muffler wrote:

I think everyone is getting that email - see my post in another thread about CDWOW

I didn't get one :-(

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#102 21-10-2007 9:11pm
Gerard_Smith

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How is cdwow these days? I placed two orders back in June only got one of them and it took over 6 weeks for it to arrive. Swore I would never use them again but now they have some NTSC DVDs I am after and cheaper than my alternative.

Have they got their act together?

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#103 22-10-2007 1:41pm
samo

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I've had no problems with them since the new owners took over, only thing not dispatched by the next day and which I was waiting on is Black sheep which was out of stock for a week but was sent

Delivery taking about 5-7 days but a little slower since the UK post strikes ... so in all they seem vastly improve from the orders i've done lately.

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#104 22-10-2007 6:05pm
Gerard_Smith

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samo wrote: »

I've had no problems with them since the new owners took over, only thing not dispatched by the next day and which I was waiting on is Black sheep which was out of stock for a week but was sent

Delivery taking about 5-7 days but a little slower since the UK post strikes ... so in all they seem vastly improve from the orders i've done lately.

Thanks.

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#105 23-10-2007 2:19pm
chasm

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I ordered Season 1 of lost on the 18th- their online tracking states that it's pending shipment! I doubt i will use them again, i thought they were better before to be honest.

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#106 23-10-2007 8:05pm
Gerard_Smith

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I wont be doing anything till Friday so more opinions would be appreciated. I would be saving €30 by going through CDWOW but with my alternative I at least know the items are in stoke and would ship in 24 hours.

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#107 31-10-2007 3:41pm
rliston

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ordered a game last friday, the 26th, got an email to say i'd receive it in 7-10 days, got it today! first time using cdwow as well!

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#108 31-10-2007 7:24pm
Gerard_Smith

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I ordered my DVDs on Friday and all 3 shipped today. They do indeed seem to be back on form.

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#109 31-10-2007 7:35pm
dobsdave

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CD wow are back to their best since the new owners took over.
I have ordered a few CD's, got them no problem within a week or so.

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#110 02-11-2007 3:36pm
Steve J

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Defo back on track

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#111 03-11-2007 9:29am
Thundercracker

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They lost 1 one DVD on me, and still havent gotten back to me when I wrote to customer service!

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#112 03-11-2007 3:42pm
Gerard_Smith

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Thundercracker wrote: »

They lost 1 one DVD on me, and still havent gotten back to me when I wrote to customer service!

There customer service has always been terrible. If they don't email you back I would suggest ringing them. You'll get through to a call centre in India but thats basically the same place your emails are going.

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#113 07-11-2007 2:46pm
Gerard_Smith

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My DVDs shipped 7 days ago and still haven't arrived. Back when CDWOW on form delivery time was almost always exactly 5 days. Basically just want to know if I should be starting to worry or not.

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#114 07-11-2007 6:12pm
dts

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Ordered high school musical 2 off them for the daughters birthday on the 3rd September. CD arrived yesterday. Thanks CDWOW!:mad:

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#115 07-11-2007 7:27pm
Gerard_Smith

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dts wrote: »

Ordered high school musical 2 off them for the daughters birthday on the 3rd September. CD arrived yesterday. Thanks CDWOW!:mad:

I had a similar experience before they sorted their problems out.

I know its not backlog from the British postal strike thats slowing things down I had an order from Amazon shipped to me on Sunday and it arrived this morning.

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#116 08-11-2007 3:31pm
Gerard_Smith

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Another day and no DVDs.

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#117 09-11-2007 9:26am
samo

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Die Hard 4 shipped October 31st only arrived with me yesterday - yet something else from cdwow (cant remember what now!) fromm Nov 3rd arrived with it, so there does seem to be a few days discrepancy alright - whether thats cdwow or An Post to blame who knows!

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#118 09-11-2007 12:13pm
Gerard_Smith

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One down two to go. I'm very relieved!

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#119 09-11-2007 12:45pm
Mr Ed

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I've never had a problem with their customer service. I ordered three items at different times. the first arrived while the other two didn't.

They immediately refunded me on one item which they longer had in stock while they dispatched another item to replace item lost.

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#120 09-11-2007 3:05pm
Wertz

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Sort of OT but I got some spam from CDwow this morning offering to sell me an investment package (!)
Yeah, I'll stick to the cheap DVDs thanks...

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#121 14-11-2007 3:24am
chasm

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Still waiting for my "lost season 1" boxset. It has been "shipped"-But to where?

Its shocking- I placed the order on october 18th-The very same day i sent my Targa dvd recorder back to targa to be repaired and I got that back last friday. I think Cdwow are extracting the michael!!

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