Losing BB connection with BT running Vista

Vunderground

I've just got a new pc with Vista installed and I'm having problems with my broadband connection. When I had XP I had the same difficulty - the service cuts out after maybe 20 mins use and resumes with a reboot. I solved the problem the last time by entering the settings as provided by BT but this isn't working with Vista. Any help welcome:)

Sponge Bob

what modem ??

Vunderground

I'm using the supplied:

Zyxel Prestige 623R-T1

Sponge Bob

log in to it

advanced setup>wan>wan setup

change from connect on demand to nailed up and see if that fixes it

also go to main menu>maintenance>diagnostics>dsl diagnostics

what are the upstream and downstream stats and whats the package 1mbit or 2mbit

Vunderground

I had the nailed up-connection done.

The figures are:
relative capacity occupation: 41%
noise margin upstream: 18.0 db
output power downstream: 19.0 dbm
attenuation upstream: 14.0 db

relative capacity occupation: 29%
noise margin downstream: 39.5 db
output power upstream: 1.0 dbm
attenuation downstream: 18.0 db

and I'm on the 3mb package - ty

Sponge Bob

Wow :eek: , that line must be nearly in the exchange itself . Its perfect. It would take 8mbit.

wan setup again , is ppp on passthrough ( normally no) but if yes the timeout is in the operating system on the pc

have you any alarms / sky boxes or display phones, can you disconnect all for a while and see if it improves things and then plug them into a filter and then in the socket until you find out which one causes a disconnect

Vunderground

It's funny that you should be so impressed by the line stats. A few years ago it failed the Eircom suitability test believe it or not. How could that happen???
Nice to know though...now just need that 8mbs service!

I can't find the ppl setting

I will try unplugging some stuff but there are no alarms or sky boxes involved. Will go over the setttings again, but they seem fine.

Goodshape

I'm getting some frequent drops with BT tonight also. It's a drop and reconnect though -- no need for reboot.

Haven't started investigating anything at this end yet but I don't usually have problems and haven't changed anything.

Running XP sp2, in Dublin 4.

Vunderground

This was not just tonight, but thanks for the reply. I will not reboot the next time it goes. I'll see if the connection re-establishes itself.

Vunderground

An interesting thing is that I don't loose the connection if I just let it be, it was running all night. Then after 10 mins checking mail etc it drops

Sponge Bob

I would get one of those €10 eircom wireless netopia modems in pcworld and see if that works instead.

if they insist you sign up give a random 8 digit account number beginning with a 4 and a phone number beginning 01701

Vunderground

Thanks, I was wondering about drivers. The Zyxel doesn't have Vista drivers so could that have something to do with it?

Sponge Bob

Nope, vista sees a functioning network port with a cable in it . If not its a faulty network port so you need a new network card maybe ....but try the modem first .

Vunderground

I've just noticed that the newwork connection is refusing the Dgateway setting of: 192,168.1.1 saying the setting is incorrect. That's on the IP Verson Four.
The IP version Six wont let me do anything without...a network card.

Any recommendations?

Sponge Bob

192,168 is indeed wrong 192.168.1.1 would be correct .

but the zyxel should set this automatically on the pc so turn on obtain ip address automatically .

Vunderground

The comma was a typo - but automatic settings is now enabled

Sponge Bob

That could explain your disconnects too ...hopefully

Vunderground

Yep, it was the dns and the pc has been fine for hours now too. Thanks for the help