Caution - Acronis True Image v 10 . . .

tak

Bought this last Friday. had trialed v9 for 2 weeks before then.

Total rubbish. Would not even install properly.
Phone support not available after sale, unless a support contract had been taken up.

Email support not responding.
Attempt to demand refund failed through lack of contact for this.

Eventually had to solicit refund through credit card company.

Google search showed that this very problem has been there (and complained about) for 6 months . . .

100% cowboys.

Tak.

Mr Mojo

I can't comment on the support side of things, but the product is top notch! I've never had any problems at all.

tak

Was yours v9 or v10 ?

I found v9 great too. But v10 is rubbish.

Tak.

Mr Mojo

It's weird you should say that cos I had a few (minor) problems with v9. I'm now using Home Edition v10.0 (build 4,871) and it's been grand since day 1. What problems were you having?

ressem

Didn't have an issue with the version I got for the laptop.

It's a free download from the Seagate website, rebranded as seagate diskwizard. I havn't checked whether it is locked to work only on Seagate drives, though I don't think so.

tak

First I downloaded TrueImage10.0_s_en.

This initially accepted the licence key I was sent. But the first attempt to install crashed. I tried again - this time it failed to accept the key. After another few tries it accepted the key and installed it. Then I opened the application to do a drive image. But on opening it gave an error message saying that some of the modules had not been installed. The Programs\Anacronis folder was only 50 MB - it should be around 180 MB.

Tried finding a support number. Failed to get "registered" for email support.
Found similar problems on a Google search on the error message. Went back as far as Jan 2007. Said screw it and demanded my money back yesterday.

Tak.

Mr Mojo

Fair enough tak, sounds like you've wasted enough of your time!

If you decide to give it another shot, my C:\program files\Acronis directory is around 50 MB & there is 135MB in C:\program files\common files\Acronis.

If you've uninstalled it, you could make sure these directories have been erased & do a quick search in the registry & get rid of any lingering acronis references (obviously backing up your registry first!). Reboot & try a fresh install.

tak

My Common directory had only 81 MB for Acronis.
So there must still be missing modules, as the error message said.

But that's all history. I'm now getting a refund via Visa as Digital River and Acronis were playing dragass with it.

Tak.

tak

Gave it one more fling. Bad as ever.

You must have got a previous version, Mojo.

Hope it doesn't happen to you but if so it'll look like this attachment.

Tak.

stevejazzx

i know you must of had issues there so...
but looks like it just didn't install properly for whatever i don't know but any software might not install properly -
i've been using it and its been perfect even with vista
just cloned a hdd worked first time altohugh i did have to reactivate vista..