Gambling Regulation

Drexl Spivey

Hi,

I have a problem with an online betting site.


I got in touch with Support, but they are not addressing my query.

Is there a gambling regulation association / website I could get in touch with?

Thanks,

bohsman

Ifits getting desperate try www.casinomeister.com

Bernard Hopkins

Often , airing your gripe on forums can result in action .

but last resort is to go to the IBAS ...... which is a firm that is supposed to be impartial, and give a fair judgement on the case.
the IBAS cannot impose an obligitary ruling,..... in fact the IBAS is technically worthless.
But, anybody who's anybody in the bookmaking world must be part of the IBAS,... It is a mark of honesty and integrity. You will often find it's logo on the homepage of good bookmakers.

Failure to implement the IBAS ruling may result in that bookmaker being struck off the IBAS list...

www.ibas-uk.com

Best o luck,
B-Hop


p.s What's the bookmaker's name ?..... whats the situation ?

hotspur

It depends on which site it is. If it has the eCOGRA seal then you are in luck as they will intervene and adjudicate (currently with a slim majority of decisions going in the way of the customer). This is their website:
www.ecogra.org/

There are also regulators in the specific jurisdictions that the gambling site is registered in.

Why don't you tell us more about the issue and the site. I can better advise you then.

Drexl Spivey

Hi all,

Thank you for your answers.

I don't know yet what I'm going to do.

I'll tell you about the issue I have with a major bookmaker.

I like to play doubles - trebles that are unlikely to be won (3000-1 or 10 000-1).

Recently, I have put 4 euros on such a bet.

- Before I confirm the bet, the bet slip was showing 1Million euros potential return, and the min-max range of money that could be bet was 0.20 to 150 euros, basically I was within the range.

- After I confirm the bet, the bet slip was showing 500 00 euros potential return.

Customer service told me 3 things:
1- The maximum payout is 500 000e
2- It is the customer responsibility to know the max payout.
3- it is very unlikely that i win and if so, I will be paid the 500 000 ....

I think there is a fraud for the following reasons:
1- The potential returns changed on the bet slip itself after i confirm the bet.
2- I didn't see any such thing as max payout being the responsibility of the user in the Terms and Conditions.
3- Why is the web site logic not taking into account the max payout, shouldn't it be the min-max range reason to be?

My conclusion is that this bookmaker is accepting money from its customers that cannot generate any profits in any case.In my example, I could have bet a little less than 2 euros to reach the so called max potential return, so the bookmaker is taking 2 euros that cannot return anything.

Finally, I understand that on this instance it doesn't represent a large amount of money, however, overtime I am sure it does represent a lot.

What do you reckon?

Dodge

Jeff Bond wrote:

What do you reckon?

If the website has a page like this on paddypower.com, you haven't a leg to stand on

ArmaniJeanss

The late Terry Rogers had a rule 'If you cannot win, you cannot lose' for multiple bets.

So if the maximum payout on say, evening racing, was 10K and you did a €100 double, the first leg wins at 20/1 and the 2nd leg goes off at 10/1....

You therefore have €2100 at 10/1 which exceeds the max payout, so TerryR would regard that as €1000 at 10/1 and give you the other €1100 regardless of whether the 2nd horse won or not.

Most bookies however regard it as the responsiblity of the punter to be aware of the max limits.

There was a case in a soap (Brookside I think) where an accumulator bet had 20K+ going onto the last leg, even though the bookie had a max payout of 20K. The horse lost, the punter got nothing. It was mentioned at the time in the newspapers that most bookies would settle the bet this way, seems harsh on the punters.

Drexl Spivey

I saw the statement in the rules.

I think it's outrageous: the only reason why the maxpayout rule is not enforced at the time of betting is because they are making money out of it!

Rugby 1000-1 bets have a payout of 100 000e max. and yet the bet slip shows a max bet of 150e!
:rolleyes:

Why are they not enforcing the maxpayout logic within the software?

AnStrathBan

The max payouts are there to manage liabilities. A customer in a Paddy Power Cork shop won €500k and the max payout in the shop was 200k, they paid him the 500k anyway.

Healio

AnStrathBan wrote:

The max payouts are there to manage liabilities. A customer in a Paddy Power Cork shop won €500k and the max payout in the shop was 200k, they paid him the 500k anyway.

There are two reasons for this:

1) It happens rarely enough for them to do it
2) All the free press that comes with it
2)a) the free press leads to mug punters thinking "hmm, maybe i should try a 50000/1 accum"

Chucky the tree

I take it Paddy wont refund you €149 if your 1000-1 loses?!

hotspur

Well the accepting of wagering amounts above what would be necessary to hit the maximum payout is a rather insignificant thing for bookies. Believe me as stupid as punters are they rarely place bets that would hit the max pay out, the bookies are not making much money from this. It's an obscenely trivial issue, come back to us if the bet comes in, but as your bet is 250,000-1 it won't.

It is your responsibilty to know what the maximum payout is, it's there in any bookies' terms & conditions. If someone pays more in a bet than is necessary for the max return then they're a sucker, bookies don't protect suckers they make their living from them. It isn't fraud as they clearly state what the max payout is, that voids any online calculator they use. If I were you I'd be more concerned about how you drive, infectious diseases, and possibly lightening than this issue.

Bernard Hopkins

hotspur wrote:

but as your bet is 250,000-1 it won't.

it might ...... i had a 12500/1 bet come thru once......:eek:
1 cent brought me 125 euro.

i had tried to put a euro down, but it wouldn't allow me as it was over the pay-out limit ! Boil-sports.

Healio

Chucky the tree wrote:

I take it Paddy wont refund you €149 if your 1000-1 loses?!

Why would they its only 149,149 returns