repeat repair question !

voyager

hi all, i will cut a long story short, i sent a motorola L6 on the o2 network back to them while under warranty for what i think was a software problem, the phone would freeze when about 12 letters into a txt message, it was fixed and returned to me working properly, however now some months later the same problem has reared its head again, my question is am i entitled to a further free repair as its a repeat problem.
many thanks, voyager

Random

You have a 1 year warranty. If the problem has happened again then pop into the store and they'll sort it out for you again (bring a reciept to speed things up).

They may even swap it out on the spot for a refurbished model!

voyager

thanks for the reply ciaranfo, the phone was under warranty for the first repair, however this time its not where do i stand then ?

voyager

Random

You have a 90 day "same fault" warranty from the date of the last repair. If it's not the same fault or if it's over 90 days then you'll have to pay for the repair.

Given the Motorola L6i is now 69 Euro there's no point paying for a repair if it's out of warranty - buy a new one and get 80 Euro credit

Davy

do o2 not have a 'swap out' policy for the first year of a phone... only company to give you a brand new phone on the spot once you have the phone and receipt. if they don't have one in stock they courier it to you.

chrislad

They're not new, but refurbs. Still, it's a great service.

Random

They do davton - I just say they "might" swap it out because they're not gonna swap a phone out if it's got big dents on the side of it. If it all looks good though they will. Refurbs as chrislad says too.