Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Ice Broadband steadily becoming even more terrible
Options
Comments
-
-
-
-
-
-
Advertisement
-
-
-
-
-
No connection at all in Maynooth this evening?? anyone else having problems????
No connect in Maynooth at all, the gateway has gone and shat itself since about 4pm yesterday. It's absolutely ridiculous, these clowns used to be very good 2 years ago...Spent an hour yesterday ringing them, left 2 voicemails and go uber-frustrated with the "email us" message..I'd email if the poxy internet would work..why else would I ring customer service's "Service Level" dept
Today they told us it was server maintenance to improve maynooth capacity and performance but I told them the probable thing is that they need a new gateway because of a hardware failure..gheyness!0 -
Advertisement
-
I just checked the speed got this from IrishISP, as my connection to Speedtest.net was blocked.:eek:
I then rang ICE, to turn on my connection and got this.
I then questioned the girl, about killing the connection to speedtest.net, and she was, she then went and rang the boss, and HE said "there is no way we can block or reduce connection to a page".
BULLSH!T0 -
Not as bad as usual but only about 2 thirds of what we're being charged for.
I still believe that EVERYONE should should downgrade to the lowest package and then if and only if you get sustained speeds and quality that you are paying for think about upgrading.
When ICE broadband start getting calls about downgrading then they might get thei act together, because then its costing them money.0 -
-
-
-
-
-
Longrangedriver wrote: »I just checked the speed got this from IrishISP, as my connection to Speedtest.net was blocked.:eek:
I then questioned the girl, about killing the connection to speedtest.net, and she was, she then went and rang the boss, and HE said "there is no way we can block or reduce connection to a page".
BULLSH!T
Your completely right as they can block the website. You should have told her that and asked her to talk to her manager and ask why they are lying to customers as Speedtest.net is up on another connection.
Make it up that you have another line in the house if you want. Then tell them you refreshed the page on that connection while on the phone so its clearly not a problem with speedtest.net.
Then tell them if it isn't blocked there is a problem with Ice and that website that needs to be looked into and request the ticket number for this item. They have to give you a ticket number under law AFAIK. Once you get it, tell them that if it isn't unblocked or if the item isn't updated within 5 working days, you will be reporting the matter to Comreg.
Report it to Comreg after 5 working days and tell them exactly what it looks like and ask them for a ticket number on the item. I don't know if they have to give you one but it can't hurt to get it, just in case.0 -
-
bigpaddy2004 wrote: »How do you know they turned it off?
They reluctantly told me so. They told me the problem was poor signal to noise and that an engineer would have to come out. At that point I pointed out that on Monday I was told it was a problem with a mast and that my receiver was pointed perfectly before Monday. At that point the technician came clean and told me the mast I had been pointed at had been turned off and wouldn't be back so I'd have to have my receiver re-pointed.
I rang again today and asked to be put through to a manager. No one was answering the phone at support (shock-horror) so I rang sales (and got an answer in less than 10 seconds) and asked to be transfered to a manager. I got put on to a nice and friendly chap who said he couldn't answer my questions because he was a sales manager but that he's find out the answer for me and call me back within half an hour. That was at lunch time. Have I heard back? Not a chance
The two questions I asked for an answer to were:
1) What exactly happened in Maynooth this week?
2) Is there a reduction in capacity as a result of my mast being turned off?
The manager did agree that ICE should have pro-actively contacted the users who were affected and that it was not good enough for ICE not to book in support calls until people complained.
Bart.0 -
Advertisement
-
-
-
-
-
-
-
bigpaddy2004 wrote: »
your ping times are higher than satellite broadband would be
It takes about 5 mins to load any web page today.
Surely a company must be held accountable for not delivering the service that they charge their customers for. Comreg dont seem interested in complaints about the dreadful service from Ice Broadband either.0 -
-
-
Advertisement
-
This discussion has been closed.
Advertisement