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Ice Broadband steadily becoming even more terrible
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BigglesMcGee wrote: »The banks can be lazy and not allow you to close a direct debit.
Sometimes you have to threaten to close your bank account to get a direct debit cancelled ... stupid, i know.
But i'm prepared to walk in today and tell them cancel the Direct Debit to Ice or Cancel the whole bank account.
I already have a second Current account that i feed money into every month so they'll know its as easy as piss for me to close the account.
Your initial statement is wrong and contradictory. Way to go!
A bank is obliged to cancel the direct debit, or any direct debit, that is being deducted from your account upon your written instruction. I've actually always been able to do mine over the phone.
YOUR only obligation is supposed to be the step of advising the payee, i.e. the company/individual seeking the money. This is not always done either, and, in these cases, I would not extend ICE the courtesy.
Did you get the deed done after?
I tried to cancel my DD but the bank said that if ice asked for it, they had to honour it, thought they coudn't see the DD on my details even though they've been taking it out for months.
im really fed up with them, i have to get my phone line in and that ios costing me 128 euros, plus im paying for somethin i can abrely use...is there anything i can do to get them to refund me and pay for my phone line to be put bk in?...well that is if i ever manage to get thru to them to cancel the contract.
Again, the person who told you that should be reprimanded for not being proficient in their job.
As I explained, you have every right to cancel that direct debit. Insist, do not go away until it is done. Stand your ground.
ICE have no liability for your phone line.just spent 10 mins on hold. And then on the button at 9 p.m. The message switched.
Cannot keep track of the E mails and voice mails I have left. Having been with them for 3 years it is extremely disappointing. The service has gone down rapidly over last 6 weeks. Don't normally lose the head but tonight I did. Going to cancel the SO.:mad:
It is more likely that you are on a direct debit, rather than a standing order.
The same advice I've given to the previous posters apply.0 -
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kaiser sauze wrote: »Your initial statement is wrong and contradictory. Way to go!
A bank is obliged to cancel the direct debit, or any direct debit, that is being deducted from your account upon your written instruction. I've actually always been able to do mine over the phone.
YOUR only obligation is supposed to be the step of advising the payee, i.e. the company/individual seeking the money. This is not always done either, and, in these cases, I would not extend ICE the courtesy.
Did you get the deed done after?
Again, the person who told you that should be reprimanded for not being proficient in their job.
As I explained, you have every right to cancel that direct debit. Insist, do not go away until it is done. Stand your ground.
ICE have no liability for your phone line.
It is more likely that you are on a direct debit, rather than a standing order.
The same advice I've given to the previous posters apply.
I think you need to try to cancel a direct debit in AIB, just so you can find out what its really like.0 -
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.....what?
I tough one to read alright. I'll use my TXTSPK - English dictionary to translate for philyno1:
"ICE have told me that I was the only one having this problem, until I came across this (thread). They are full of crap. I have been calling them for the past month and still nothing. It only works for an hour a day.
They had sent out a gob-da (a foolish person) to fix it because I had said that I would cancel my subscription. But it remains the same.
I have not signed a contract either, which is a good thing.
Bye bye ICE!"
Sorry about that philyno1, I just couldn't help myself
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maninaskirt wrote: »So far mine is still holding up.....
More or less stable for the last few weeks......but as you know it could go downhill anytime......I hope not tho'!
U still with them jokers, man you must be mad. I haven't used they're sh!tty system since February, and I still have the antenna on the roof, and the radio unit in the house, if they don't come out by Friday next, I sell them on ebay. I also haven't had a bill or heard anything from them since January, even though I've done my bit in trying to cancel.0 -
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About 3 weeks ago my internet was a pile of **** the randomly one night it gets good, near the speeds I pay for here is a few speed tests from the past few weeks.
URL=http://www.speedtest.net]
[/URL]
I come home this minutes ago to find:
Wow, this just fuc king great, look at the sexy upload on that not to metion the down speed. Such a joke of a company, well come to think of it this hole country is a joke once it comes to internet.0 -
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Jesus Biggles, that sounds serious. Although not condoning **** service, slow speeds etc., I wish you and your friend would pursue Nestle, Halliburton or the makers of cluster bombs with as much fervour. I also think you've given out too much information and may have blown the programme's cover. BTW, I've been on hold to Eircom for as long as that. You wouldn't happen to work for the people who host boards.ie, would you?
You were right, he just read this and emailed me and said as you did, that it would be wise not to post too much detail, so i removed it. Basically he tells me they are planning to show the true face of the ISPs and what a joke Comreg are. They will be covering all the bad isps but Ice will be the star i reckon
Ice are so consistantly letting their customers down its not exactly hard to find a customer with a crap service. And this thread is just spectacular.
I wish i could take credit, None of this is my doing by the way. The guy whos doing it is normally very quiet but Ice have just driven him around the bend. And his family have major connections
He only told me this a couple of weeks ago when i called over to see how his bb was.
He says all he ever wanted was a decent service and it just grew from there. Once he vented to the right person it just took off.0 -
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BigglesMcGee wrote: »You were right, he just read this and emailed me and said as you did, that it would be wise not to post too much detail, so i removed it. Basically he tells me they are planning to show the true face of the ISPs and what a joke Comreg are. They will be covering all the bad isps but Ice will be the star i reckon
Ice are so consistantly letting their customers down its not exactly hard to find a customer with a crap service. And this thread is just spectacular.
I wish i could take credit, None of this is my doing by the way. The guy whos doing it is normally very quiet but Ice have just driven him around the bend. And his family have major connections
He only told me this a couple of weeks ago when i called over to see how his bb was.
He says all he ever wanted was a decent service and it just grew from there. Once he vented to the right person it just took off.
I hope this comes to something good, as although I have BT since February, I'm still a customer of Ice(Me thinks), I can't seem to shake them off yet. I still have the equipment, and haven't used it since I received the BT modem. My sister lives nearby and she has had crap speeds since October, averaging at about 600kbps DL, on a 3mbit service, and she has VIOP too. Jokers!!!!!:mad:0
This discussion has been closed.
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