Ice Broadband steadily becoming even more terrible

KhanTheMan · 29-11-2008 1:17pm

bigx wrote: »

Hi
IIRC ice have a package specially for gamers which has low latency.
Yours etc

Which has exactly the same ping issues as all of Ices other products.
See all the posts from people in this thread who were conned into buying Ices game packages.

I still dont understand why Comreg wont do anything about a provider supplying a gaming or a phone service that so clearly are not fit for purpose.

listermint · 01-12-2008 11:10am

Rayven199 wrote: »

Hey everyone,

I know you are all saying how bad ICE is, but unfortunatly I dont think I have any other option but to go with them, there are no other wireless providers in my area (Well if there are I cant find them, tried the government site too) We wont be getting the Voip, just the basic broadband package. What I am wondering is; is the broadband alone ok or are they just a no no al together?

Its looking like its ICE or no broadband. We have a PS3 and use it online a fair bit so that would be a big thing also!

I would advise NO! not EVER! your better off throwing all your upload onto a flash drive walking to where you want it. Then load your download onto it and walking back to your PC. It would be quicker and less hastle:p

watajoke · 01-12-2008 4:47pm

Rayven199 wrote: »

Hey everyone,

I know you are all saying how bad ICE is, but unfortunatly I dont think I have any other option but to go with them, there are no other wireless providers in my area (Well if there are I cant find them, tried the government site too) We wont be getting the Voip, just the basic broadband package. What I am wondering is; is the broadband alone ok or are they just a no no al together?

Its looking like its ICE or no broadband. We have a PS3 and use it online a fair bit so that would be a big thing also!

It does depend on where you live, but realistically if you can handle 90% downtime (no connection) and the other 10% being taken up by latency issues, packet loss etc then you would be better off NOT signing up.

Can any of the mobile carriers (O2, 3 or Vodafone) not help you out? I have O2 at the minute and while it is not great, it is certainly better and cheaper than Ice. I have no choice as I am not willing to pay Eircom line rental just to avail of another service.

Best of luck with your research in finding alternative providers

smadger · 02-12-2008 4:00pm

watajoke wrote: »

It does depend on where you live, but realistically if you can handle 90% downtime (no connection) and the other 10% being taken up by latency issues, packet loss etc then you would be better off NOT signing up.

Can any of the mobile carriers (O2, 3 or Vodafone) not help you out? I have O2 at the minute and while it is not great, it is certainly better and cheaper than Ice. I have no choice as I am not willing to pay Eircom line rental just to avail of another service.

Best of luck with your research in finding alternative providers

To be fair, I found ICE much better that '3'. Apart from the messing last week with VOIP, my service is ok. Not stunning, but ok. Average around 750kb, but peaking ~1.5Mb.

On the other hand, I had '3' up until about 6 months ago and they drove me to distraction. Now there was constant downtime, >4000ms ping times, <100kb downspeed, < 50 kb upspeed. Plus completely ripped off for going over my tariff.

But yeah, it seems it really does depend on where you live.

kaiser sauze · 02-12-2008 4:44pm

elvis_2009 wrote: »

Have you rang them

Nope, because I communicate by email so that there is a record of what is said.

I operate the same way with all companies I deal with.

When I came back here this morning, my VOIP incoming and outgoing was back working.

Username! · 02-12-2008 8:51pm

thin white duke wrote: »

im on the phone to ice right now 20 mins and waiting ive no bb

Turn off PC > Turn off the router (if you have one) > Turn of the Ice PSU (power supple unit).

Turn on the Ice PSU > Turn on the router (after 30 seconds) > Turn on the PC (after 20 seconds).

Now, test for webpages...

kaiser sauze · 03-12-2008 5:44pm

OK, my VOIP is gone again. :rolleyes:

kaiser sauze · 03-12-2008 5:47pm

Username! wrote: »

Turn off PC > Turn off the router (if you have one) > Turn of the Ice PSU (power supple unit).

Turn on the Ice PSU > Turn on the router (after 30 seconds) > Turn on the PC (after 20 seconds).

Now, test for webpages...

I've been advised, by ICE themselves, to turn off both router and radio.

Then you turn on router, leave for 5-10 mins and then turn on radio.

There is no need to turn off your PC.

fjord · 03-12-2008 5:50pm

kaiser sauze wrote: »

I've been advised, by ICE themselves, to turn off both router and radio.

Then you turn on router, leave for 5-10 mins and then turn on radio.

There is no need to turn off your PC.

My VOIP is gone too - there's no end to it. Are they advising to do this when VOIP is gone or just when no BB?

fjord · 03-12-2008 6:35pm

VOIP is back running again but for how long I wonder?? How is Broadband for those affected today along with the VOIP service going?

kaiser sauze · 04-12-2008 1:42am

My broadband has been working fine throughout all the VOIP disruption.

It came back, went again, and is now back again [the VOIP]. :rolleyes::rolleyes:

channelsurfer · 05-12-2008 3:47pm

ok bit new to this particular thread but from what I can gather ICE are not worth touching???? I was interested in getting their 3mb plus phone pack for 49.99. would I be better off going iwth Eircom to save the hassle.

Falconire · 05-12-2008 4:32pm

channelsurfer wrote: »

ok bit new to this particular thread but from what I can gather ICE are not worth touching???? I was interested in getting their 3mb plus phone pack for 49.99. would I be better off going iwth Eircom to save the hassle.

you would be correct atleast you have a choice

mrplop · 06-12-2008 12:43am

channelsurfer wrote: »

ok bit new to this particular thread but from what I can gather ICE are not worth touching???? I was interested in getting their 3mb plus phone pack for 49.99. would I be better off going iwth Eircom to save the hassle.

No!

Ice is awesome!

This thread got to 66 pages by accident.

kaiser sauze · 06-12-2008 12:50pm

Everyone get the email saying that we would get credit for lack of VOIP service?

According to their email, it wasn't for non-payment their side.

kaiser sauze · 08-12-2008 6:34pm

VOIPs gone again.

Anyone else?

Amongst Royalty · 08-12-2008 6:41pm

No Voip is working for me atm - Friday Morning it went off for a few hours AGAIN.

Amongst Royalty · 08-12-2008 6:42pm

kaiser sauze wrote: »

Everyone get the email saying that we would get credit for lack of VOIP service?

According to their email, it wasn't for non-payment their side.

Yeah but how much are they letting us off.

We were down on BB & Phone for weeks & weeks and they let us off a measly €5 the month before last :mad:

Sellphone · 09-12-2008 12:23pm

Not sure why and I don't really care why, but since 24th October last I have been getting excellent service! 2.5 Mb at least consistently.See my previous rants. went down on Sunday evening alright, after 6 p.m. so the Customer service guys were gone at that stage,which did not bother me and on Monday it was back.
Can't complain

Cabaal · 09-12-2008 2:31pm

magicface's post removed as your just stiring trouble, also banned for one month

happyclown123 perma site banned from boards.ie for making legal threat, I suggest you read boards.ie rules before trying to act like a big man.

kaiser sauze · 09-12-2008 9:40pm

Amongst Royalty wrote: »

No Voip is working for me atm - Friday Morning it went off for a few hours AGAIN.

It is still gone for me. I was cut off in the middle of a call on Sunday.

Very annoying.

At least the internet still works flawlessly.

kaiser sauze · 09-12-2008 9:45pm

Amongst Royalty wrote: »

Yeah but how much are they letting us off.

We were down on BB & Phone for weeks & weeks and they let us off a measly €5 the month before last :mad:

A good question.

theinformer · 10-12-2008 2:38pm

thin white duke wrote: »

im on the phone to ice right now 20 mins and waiting ive no bb

So you were on the phone to ice? You had no BB? How are you posting on Boards?

DeadParrot · 11-12-2008 7:06pm

I'mm assuming everyone here is just complaining about the residential packages?
Looking at the 4up/4down corporate one

mrplop · 13-12-2008 10:53am

DeadParrot wrote: »

I'mm assuming everyone here is just complaining about the residential packages?
Looking at the 4up/4down corporate one

I've heard quite a lot of Ice business customers complaining also.

13-12-2008 11:25pm

Ice sell different packages, but give all customers the same package. They just adjust the max speed (which you'll get for about a month and then nowhere near it) and not the contention.

16-12-2008 8:31pm

Ice were supposed to appear on Prime Time investigates last night, but were pulled to make room for Jackie Skellys appearance.

Im told that Ice will appear in a special, dedicated only to broadband companies instead.

Sponge Bob · 16-12-2008 8:34pm

did you hear that from Conor Pope himself or is someone else presenting it ??

elvis_2009 · 17-12-2008 10:26am

321654 wrote: »

Ice were supposed to appear on Prime Time investigates last night, but were pulled to make room for Jackie Skellys appearance.

Im told that Ice will appear in a special, dedicated only to broadband companies instead.

Do you know when as would not want to miss the programme

daveharnett · 17-12-2008 12:06pm

I heard of an alternative wisp available in Murroe last week. They installed yesterday. I wish this thread and it's posters the best of luck.

Edit: I should mention, it's http://wtsbb.net/. They've been mentioned here before, but not in the last year or so.

Ice Broadband steadily becoming even more terrible

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