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Ice Broadband steadily becoming even more terrible
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I had a look at the comreg website.
They have a section on there advising people of "what they may want to ask their prospective ISP"
I made a few suggestions to them by email of what they might like to add to their questions:
How many of the previous 365 days has the service that you're proposing to sell me been available or unavailable?
If they give you an honest answer in the case of the company we're discussing here, you wouldnt go near them, if they give you a dishonest answer then in my hypothetical scenario they would be misleading you to entice you into a contract which would be actionable
The other question you might want to ask your prospective ISP was: How does your customer service work, and how do you get in touch with them?
I won't even stress myself by talking about their non-existant customer service:mad:0 -
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A Country Voice wrote: »oh by the way,
Just got an email from the C.R.O. with the company's directors names and addresses
Is that public info for all who want to see I wonder?
It cost me 3:50
What would the mods say if I put that up?
A Country Voice
You might have saved your money
http://whois.domaintools.com/icebroadband.com
All business websites have to have register full contact details with the domain registry.0 -
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yeah, i was thinkin that this crowd must be in trouble. Just spoke to customer services. Its been out now in Murroe Co. Limerick for the last 10 days. Very funny phone call actually. I started by asking the guy if they were going to update the "network updates" section on the phone line, I'll make a note of that he says ha ha, so i kept hassling him to see if he was going to change it from "there are no known issues on the network" to "half our service in the country is down" haha.
He thought I was finished with my questions then, I was only getting started.
I then moved onto money.
Are you going to be taking the monthly 37:99 from my account?
We will be liasing with the accounts section and customers will be creditied for downtime........
How much per day? per week? or per month without service???? ha ha
He had no idea again ha ha ha
So then i started asking about what the actual problem was
he said they have engineers are looking at it
I asked him if he knew what they were actually looking at?
He didnt know
I asked him if the engineers had phones, he said he wasnt going to ring them, i said it didnt have to be him specifically that rang them, but it might be nice if somebody did, just to let the rest of us know that they're alive even, theyve been down there a while!!! we might get worried!!!!
I didnt really get a response to that ha ha.
Anyway, time to get shut of these chancers
I've never dealt with a company that was worse.
In all dealings I have had with them they have been consistently incompetent. How any company that treats is customers like this can be given even a general authorisation to trade, (not a license as was said earlier in the thread), is beyond me. They are still advertising a service that they cant provide!!! How is that legal???????????????
Maybe the advertising standards crowd might be next on my list, see if they can save unwitting civilians from signing up with these chancers
watch this space for updates
A Country Voice0 -
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I am slowly but surely losing the will to live because of this crowd.This is what I am living with for weeks.I can't go on lol.
[IMG]%3Ca%20href=http://www.speedtest.net target=_blank>[/img]
0.05Mb/s download
0.03Mb/s upload
ping 1006ms at < 50 miles n Limerick.0 -
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I'm in oldtown !
Then switch to digiweb mobile. Its available there. They are far better than Ice.
My bf used to work for Ice and we still have friends working there - for now.
They wont be around much longer. And their service wont be getting any better - thats for sure. Ice is melting.
They should probably have treated their customers better when they could have made a good reputation for themselves, but chose to ignore and lie to customers once they had them.
But they are hemorrhaging customers now and everybody knows how bad Ice are now, thanks to this thread and good old google, so they wont be getting enough customers now to sustain themselves.
Cant say anymore.0 -
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Here's the letter I've just sent to Ice ****band
I hope they take every word of it in.
Especially the warnings!
Tell me what ye think of it lads
Accounts Section
Ice Broadband
50 A Rosemount Business Park
Blanchardstown
Dublin 15
Dear Sir / Madam,
Please note the following in relation to the Broadband service account at the above address. (I have never been given an account number and therefore cannot supply you with one).
1. Ice Broadband has continually breached its contract with me over the past 2 years by not supplying me with a service that is reasonable for sale.
2. I am disgusted that a company with such a lack of respect for its customers is allowed to trade in this country. The level of service provided by your company to me over the past 2 years has been a disgrace. I will be following up your standard of customer service with the relevant authorities. When I say the relevant authorities I don’t mean ComReg, (which we both know will have no effect on your ability to do business), I’ll be going higher up the pecking order than that.
3. How you can advertise that you can provide 100% broadband coverage in Limerick is beyond me. If I go onto the Ice Broadband site today as a prospective customer in the Murroe area, I am told by your website that I can sign up for broadband service. Your company can’t even supply broadband service to its existing customers, never mind trying to entice new customers on board!
4. Over the past 12 months I estimate that the service has been down for over 4 months. This is a shockingly bad level of service. I am now demanding that 3 months worth of subscriptions be paid back to me immediately. In case you can’t manage the figures that’s €37:99 x 3 = €113:97. If I don’t receive payment of this sum, in a prompt fashion, I will consider my options in relation to litigation under the sale of goods and supply of services act 1980. (I think somebody in Ice Broadband should have a quick read of this at some stage soon).
Continued………..
Continued………..
5. I am now terminating the contract for broadband service with Ice Broadband. There will be no further payments from my bank account.
6. In relation to the recovery of your equipment. I will permit you to recover your equipment by appointment only. A prior appointment, with a minimum 48 hours notice will be required for Ice Broadbands staff or agents to enter my property. Any Ice Broadband staff or agent found on my property without permission, or prior appointment with be dealt with severely. In order to make the appointment to recover the equipment you will need to phone me at the mobile number above. This is now the only contact number I wish to use with Ice Broadband. I will then decide if the time and date are suitable.
Yours Sincerely
__________________________0 -
Well best of luck to you on your letter!!!A Country Voice wrote: »
Here's the letter I've just sent to Ice ****band
I hope they take every word of it in.
Especially the warnings!
Tell me what ye think of it lads
Accounts Section
Ice Broadband
50 A Rosemount Business Park
Blanchardstown
Dublin 15
Dear Sir / Madam,
Please note the following in relation to the Broadband service account at the above address. (I have never been given an account number and therefore cannot supply you with one).
1. Ice Broadband has continually breached its contract with me over the past 2 years by not supplying me with a service that is reasonable for sale.
2. I am disgusted that a company with such a lack of respect for its customers is allowed to trade in this country. The level of service provided by your company to me over the past 2 years has been a disgrace. I will be following up your standard of customer service with the relevant authorities. When I say the relevant authorities I don’t mean ComReg, (which we both know will have no effect on your ability to do business), I’ll be going higher up the pecking order than that.
3. How you can advertise that you can provide 100% broadband coverage in Limerick is beyond me. If I go onto the Ice Broadband site today as a prospective customer in the Murroe area, I am told by your website that I can sign up for broadband service. Your company can’t even supply broadband service to its existing customers, never mind trying to entice new customers on board!
4. Over the past 12 months I estimate that the service has been down for over 4 months. This is a shockingly bad level of service. I am now demanding that 3 months worth of subscriptions be paid back to me immediately. In case you can’t manage the figures that’s €37:99 x 3 = €113:97. If I don’t receive payment of this sum, in a prompt fashion, I will consider my options in relation to litigation under the sale of goods and supply of services act 1980. (I think somebody in Ice Broadband should have a quick read of this at some stage soon).
Continued………..
Continued………..
5. I am now terminating the contract for broadband service with Ice Broadband. There will be no further payments from my bank account.
6. In relation to the recovery of your equipment. I will permit you to recover your equipment by appointment only. A prior appointment, with a minimum 48 hours notice will be required for Ice Broadbands staff or agents to enter my property. Any Ice Broadband staff or agent found on my property without permission, or prior appointment with be dealt with severely. In order to make the appointment to recover the equipment you will need to phone me at the mobile number above. This is now the only contact number I wish to use with Ice Broadband. I will then decide if the time and date are suitable.
Yours Sincerely
__________________________
It's well written !
I wrote them a pretty similar letter with zero response.
Followed up by a couple of phone calls, all to no avail.
No refund.
In the end i cancelled my direct debit and that was that.
There ****e is still on the roof of my house 8 months on.
As ive said before here , there a joke
I'll be happy when i hear there gone bust
As for comreg ? Another joke that's even worse than Ice0 -
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