Advice on Digital Camera repair

keevita

My cousin bought me a lovely Samsung 8.1 pixel camera for my birthday, and I love it. Unfortunately it took a fall the other day, and when I turn it on now, it goes into standby for a few seconds and then lets out three short beeps before turning off. The lens was extended when its took its fateful fall, and it hasnt gone back in, so I'm pretty sure the stuck lens is the problem. Is there anywhere, preferably in Dublin, that I could take it for repair?
Would it be very expensive?

Any help would be greatly appreciated!!

440Hz

Cant advise re Dublin but welcome keevita!! Long time no see

rymus

Maybe give samsung a buzz directly. They should be able to tell you if they have any service centres in Dublin or if you'd be better off sending it back to them in the UK. I had a problem with a casio camera in the last year, had to send it back to Casio in the UK.

Samsung's ROI customer care number is 0818 717100

City-Exile

Best advice is to take it back to the point of sale.
Is it still under warranty?
Is there noticeable damage to the camera? Marks, dents, etc.?

keevita

440Hz, how are you? yeah havent been on boards that much since leaving college, still nice to have a browse thru every now and again tho!

Rymus, thanks for the advice and the number, i'll try that later.

Cheers

keevita

so i rang samsung and they gave me another number but i cannot get thru on it does anyone know of any camera shops that would take a look at it, or would i have definately to go thru a samsung outlet?

City-Exile

As I said above, I'd go back to the point of sale first.

rymus

I wouldnt think you'd have to specifically stay with Samsung's outlets, what they probably gave you is a number for one of their authorised service centres. Chances are if you bring it to any camera shop or repair centre, they'll send it onto one of the samsung repair centres..

Or... what City said..

DotOrg

somewhere like camera centre on grafton street will end it off for service, estimated cost is about €200 to €250

99% sure it won't be covered under warranty as it's pretty easy to identify a camera that's been dropped when you've seen hundreds of them

keevita

wow thats pretty expensive for repair, i would bring it back to where it was bought, but thats in glasgow so easier said than done. to b honest im not going to pretend i didnt drop it so the warranty prob wont do me much good. i'll try that repair place that was mentioned, and see if i can get a quote. thansk guys!!

10-10-20

I have a friend who sends his repairs direct to the manufacturers in Japan/Korea/where-ever and it ends up costing him 2/3 less than the European prices. May be worth pursuing. He's currently sending off a hard drive for data recovery after I diagnosed a bearing failure. Recons it will cost €150 max when it would be €500+ here!

DotOrg

how does he get the right contact in japan etc and whats his process for sending stuff back?

bennej

The official Samsung camera service agents in Ireland is B.A.V.S.
They are located at:
Unit 55/1 Block 503,
Greenogue Business Park,
Rathcoole,
Co Dublin.

01-4018103

www.bavs.ie

Hope this helps.

magicbastarder

you're three years too late, so it probably won't.

lee4892

Worked for me! Thank you