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three usb modem install woes?

slemons · 2007-07-12 18:05:14

just got my new 3 usb modem to work on my new inspiron 6400 lappy. but i cant get it to install? i didnt get a cd with it (i presume no one did) an install guide doesnt pop up when i plug in the modem ive tried 4 different usb ports on my lappy and used the dual usb cable option but still no good. can anyone help? ps i had…

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12-07-2007 7:05pm

#1

slemons

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just got my new 3 usb modem to work on my new inspiron 6400 lappy.

but i cant get it to install?
i didnt get a cd with it (i presume no one did)
an install guide doesnt pop up when i plug in the modem

ive tried 4 different usb ports on my lappy and used the dual usb cable option but still no good.

can anyone help?

ps i had a previous version of the 3 pcmcia card drivers installed but i unstalled that. could that be affecting it??

im going mad here! thanks

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#2 12-07-2007 7:10pm
Irish Wolf

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It takes a few minutes for it to fully recognise the device and autorun the install - how long did you leave it plugged in? I'm not sure if this is an issue or not but there were some threads over in the Mobiles & PDAs forum about installation problems if you're running Vista.. might be wothwhile going back through a few of those threads...

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#3 12-07-2007 9:43pm
120_Minutes

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This has been covered in another thread, sometimes windows will bock the modem from installing so you have to disable some of the processes that run in the background. its easy enough just use msconfig...

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#4 12-07-2007 10:51pm
slemons

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thanks, but ive searched now for the last hour and cant find the win xp guide.
can you link to it please?

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#5 12-07-2007 10:57pm
Irish Wolf

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slemons wrote:

thanks, but ive searched now for the last hour and cant find the win xp guide.
can you link to it please?

I had no problems installing on XP - but I remember either on some threads here or on the documentation supplied with the modem, there were recommendations to disable any anti-virus program you may have running in the background..

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#6 13-07-2007 9:14am
slemons

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ok thanks i'll have a go again tomorrow, i have a new dell inspiron and it came bundled with all kinds of anti-stuff crap. i'll shut em all off...

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#7 13-07-2007 10:05am
gucci

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i had problems installing mine too, it kept crashing my pc, but it was to do with a n anti-virus program that updated itself automatically from the net, it was trying to connect to the internet before the bloody usb device, so i had to un-install that (theres probably an easier way to do it!) and then i installed the 3 device and re-installed the anti virus. it works , but the broadband is muck so il prob be turfing it out!!

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#8 13-07-2007 10:21am
slemons

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well inm on dialup here so its surely better than that! its even poor dialup. doesnt connect most of the time. Dialup is expensive crap too. over €40 last month i think

i'll try all that uninstalling stuff after so. thanks...

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#9 16-07-2007 1:00pm
slemons

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well, i tried again with everything antivirus turned off and still no luck with the 3 usb modem. it just wont install.

But i did get a loan of my bro's usb vodafone dongle. its the exact piece of kit huawei e220 and it installed fine first time!!!

Now i couldnt get a signal out of it but at least it installed.

so i dont know what to do now.i think im going to be cancelling my order with 3 anyway. its jsut no good for me...

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#10 16-07-2007 2:57pm
thebman

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You can get a CD off them in the shop I think that also has the software on it. I'm not sure though, I just remember reading it on another thread here.

That might help get you up and running. Its weird that it wouldn't work on your machine though. Do you have autorun enabled? Does it detect the device with the new hardware wizard (icon in bottom right for new hardware)?

If you can provide any of that info then we might be able to pinpoint where the problem is occurring. you can check in device manager if it has found the hardware but not installed a driver, it will have a yellow icon beside it with a question mark on it.

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#11 16-07-2007 3:15pm
watty

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Edit the settings for Vodaphone to the 3 settings. The same SW will work with same mobel of 3 USB modem.

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#12 17-07-2007 1:05pm
slemons

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does anyone know what the story is with the 14 day money back guarantee?
hows do i go about this?

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#13 17-07-2007 1:13pm
slemons

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i'll try install it again tonight with your advice brim and note everything but it doenst look good...

i think the 3 usb modem is broken. in my computer a cd: drive pops up when i plug the modem in but it doesnt attempt to autorun. all that happens is explorer hangs

the equivalent vodafoen usb modem installed perfectly on the same laptop

ive since deleted the vodafone software

could anyone here post the 3 software online? im sure you can rip it off a working usb modem?
thanks

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#14 17-07-2007 1:19pm
Quackles

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slemons wrote:

i'll try install it again tonight with your advice brim and note everything but it doenst look good...

i think the 3 usb modem is broken. in my computer a cd: drive pops up when i plug the modem in but it doesnt attempt to autorun. all that happens is explorer hangs

the equivalent vodafoen usb modem installed perfectly on the same laptop

ive since deleted the vodafone software

could anyone here post the 3 software online? im sure you can rip it off a working usb modem?
thanks

I wouldn't be so sure it's broken.. Mine does the very same thing on my husband's laptop but works perfectly on mine.

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#15 17-07-2007 8:05pm
Papad

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slemons wrote:

i'll try install it again tonight with your advice brim and note everything but it doenst look good...

Use windows to uninstall the Vodafone and 3 software (if it managed to do any of the install).

Try a different USB port (without the supplement power).

Wait a few minutes for it to load. If it doesn't, reboot.

If the drive appears on My Computer, manually run the Autorun.

Hope this helps.

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#16 18-07-2007 12:22am
mysterion

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I've got exactly the same issues with a failure to install correctly on XP. Could you elaborate on "manually run the Autorun" Papad? I'm using the modem to write this on a mac (boards pings at 500ms from rural Mayo for those who are interested) so I know it works... but while XP seems to recognise it and installs the drivers, it just treats it as a CD drive as others have reported.

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#17 18-07-2007 8:56am
thebman

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3 have instructions on their website for Mac's I think. It isn't as plug and play as on Windows.

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#18 18-07-2007 9:05am
Papad

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mysterion wrote:

I've got exactly the same issues with a failure to install correctly on XP. Could you elaborate on "manually run the Autorun" Papad?

Run Windows Explorer in XP or go into My Computer and there should be a new CD drive called Mobile_Connect. If not, then it ain't going to work. If there is, then double-click on the Autorun executable. And even after a few minutes, if it still doesn't work, do a reboot (and wait for it to kick in).

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#19 18-07-2007 9:08am
thebman

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It was a mass storage drive on my computer I think.

If it doesn't work in one USB port try another as XP will recognise it as a new device again and install the driver again.

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#20 18-07-2007 9:28am
slemons

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i managed to install it last night. i used a mates laptop to rip the drivers off the 3usb modem and then copied them to my laptop and installed manually and it worked.

well it worked in so far as the app runs and recognises the modem but i hadnt been able to pick up any signal or get online at all.

It was said there might be 24hours of a wait before it gets activated. this might be my prob now. we'll see

thanks everyone

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#21 18-07-2007 6:05pm
mysterion

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Thanks for the reply Papad. In My computer I'm seeing a drive appear and disappear constantly, If I can access it at all it appear empty...no files visible. Anyone got a link to the relevant XP drivers for this thing before I hurl a cavity block on top of it?

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#22 20-07-2007 10:37am
mysterion

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Called 3 support (in India I assume) yesterday. Really pleasant and helpful and told me that the next available technician would call me in 5-6 hours (11-12pm GMT)...needless to say I'm still waiting.

Any chance that someone who has installed this successfully could copy the installer off the modem and post it? Thanks.

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#23 20-07-2007 11:51am
Papad

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mysterion wrote:

Called 3 support (in India I assume) yesterday. Really pleasant and helpful and told me that the next available technician would call me in 5-6 hours (11-12pm GMT)...needless to say I'm still waiting.

Any chance that someone who has installed this successfully could copy the installer off the modem and post it? Thanks.

If you cannot read the files on the modem (mass storage device), then there may be something wrong with the modem itself. The file size for the setup of the modem itself is 6 1/2 MB, then you have another couple of megs for the drivers and the driver setup. I'd compress them and send them to you but my 3 broadband is very slow today. Maybe try for a replacement from the shop where you bought it.

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#24 24-07-2007 5:53pm
StealthRolex

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Welcome to the pain Slemons.

There is no activation period. If you have paid your money it will work as soon as the install is complete. You may need a reboot but that's all.

Happy surfing at 56K

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