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Arramount furniture Fonthill

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  • 13-07-2007 12:50pm
    #1
    Lizzykins
    Closed Accounts Posts: 637 ✭✭✭


    I have just had the worst customer service experience of my life here. It's added years onto me. I went to the Fonthill store on Dec 31st and ordered a leather suite for delivery end of march. End of march came and a call came saying the suite was there-a cream one. No-mine was green so they said they would check on progress and get back to me. At the end of may I called again and was promised a call back. Never came so after my hols in June i called again and after two weeks of ringing and emailing they leeft a message with my son to say suite had never been ordered!!!! Too cowardly to talk to me themselves. I rang to organise refund of deposit-only 200 euro-thank god. Muppet on the phone said they had terrible trouble getting those suites in! Well duh-if it's never ordered how will it possibly arrive??? Offered me a brown one. If I had wanted a brown one I would have ordered a brown one!!! My refund is due in the next day or so and it had better come or I will be down at the store to create havoc. I am SICK of being given the run around by these morons


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    #2
    thefinalstage
    Registered Users Posts: 3,502 ✭✭✭thefinalstage


    Lizzykins wrote:
    I have just had the worst customer service experience of my life here. It's added years onto me. I went to the Fonthill store on Dec 31st and ordered a leather suite for delivery end of march. End of march came and a call came saying the suite was there-a cream one. No-mine was green so they said they would check on progress and get back to me. At the end of may I called again and was promised a call back. Never came so after my hols in June i called again and after two weeks of ringing and emailing they leeft a message with my son to say suite had never been ordered!!!! Too cowardly to talk to me themselves. I rang to organise refund of deposit-only 200 euro-thank god. Muppet on the phone said they had terrible trouble getting those suites in! Well duh-if it's never ordered how will it possibly arrive??? Offered me a brown one. If I had wanted a brown one I would have ordered a brown one!!! My refund is due in the next day or so and it had better come or I will be down at the store to create havoc. I am SICK of being given the run around by these morons

    If you want to create havoc please tell me when you will appear. I want to see the fireworks. :)


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    #3
    kirving
    Registered Users Posts: 5,984 ✭✭✭kirving


    Well I got my deposit back so no need to create havoc. Mind you it took two weeks! I went to Reid today and ordered another suite and this will take 13 to 15 weeks to be deliver. We'll wait and see!


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    #4
    highlydebased
    Registered Users Posts: 7,468 ✭✭✭highlydebased


    My family has had problems with a different arramount before

    What is it with furniture stores taking so long to deliver a suite! I mean, 15 weeks to drive a van from the shop to your house!


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    #5
    Gran Hermano
    Closed Accounts Posts: 9,330 ✭✭✭Gran Hermano


    Neon-Circles wrote:
    My family has had problems with a different arramount before

    What is it with furniture stores taking so long to deliver a suite! I mean, 15 weeks to drive a van from the shop to your house!

    More like 15 weeks to send the order to some chap in China and and get it shipped over ;)

    I do't think any if these shops have what one would normally call 'stock' on
    the premises or anywhere in Ireland ready to ship.


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    #6
    the_syco
    Registered Users Posts: 37,301 ✭✭✭✭the_syco


    Kevin Irving wrote:
    I went to Reid today and ordered another suite and this will take 13 to 15 weeks to be deliver.
    They're taking 5 weeks to make my bed... but how it takes 5 weeks, I'm unsure. 5 hours to make, 5 weeks to ship, maybe?


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    #7
    mcaul
    Closed Accounts Posts: 1,493 ✭✭✭mcaul


    Reid, Arramount and the like all work in the same way.

    They take orders from customers, wait until there are sufficient orders to fill a 40' container, send the order to the factory, factory takes approx. 4 weeks to complete the order and it is shipped to Dublin which takes a further 4 week. It must then stay in dry dock for a period of approx. 10 days (wooden furniture) before being released to furniture shop.

    Personally I'd go to a shop such as Michael Murphy in Newbridge / Frank Gowan in Malahide and see what they have in stock rather than deal with the likes of the false "sale" tactics of reids, arramount etc etc.


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    #8
    ldusoswa
    Registered Users Posts: 98 ✭✭ldusoswa


    hey guys,

    you may be interested to view my experiences with arramount in a related topic. Not much happier than the OP...

    http://boards.ie/vbulletin/showthread.php?p=57506785

    Cheers...


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    #9
    Musha
    Closed Accounts Posts: 497 ✭✭Musha


    mcaul wrote: »
    Reid, Arramount and the like all work in the same way.

    They take orders from customers, wait until there are sufficient orders to fill a 40' container, send the order to the factory, factory takes approx. 4 weeks to complete the order and it is shipped to Dublin which takes a further 4 week. It must then stay in dry dock for a period of approx. 10 days (wooden furniture) before being released to furniture shop.

    Personally I'd go to a shop such as Michael Murphy in Newbridge / Frank Gowan in Malahide and see what they have in stock rather than deal with the likes of the false "sale" tactics of reids, arramount etc etc.

    +1 Shop Local :D


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